For $36 USD, this was a cheap alternative to the Eurostar from Brussels to Paris, especially during…read morethe holiday season. The bus ride was about 4 hours long. The bus stop was not actually at the MIDI station and no one in the station could seem to tell us where it was. It ended up being outside of the station across the street from this office. We were running around Amazing Race-style trying to find the bus stop. We didn't get to print our ticket ahead of time but the office wouldn't print it for us so I had to print at the internet cafe next door and was the last person on the bus. Stressful...

Absolutely horrible experience! I booked a coach bus ticket from Cologne to Dusseldorf. It did not…read morearrive at the time it was supposed to. We were fine the first 10-15 minutes but started worrying if it was coming at all. I tried the "track the bus" function on the website but it did not work. I called into the number on the website and it said the office was closed but if it was urgent or something regarding a current trip, to press star to be brought to the emergency line. After I pressed it, there is a voice recording saying it was experiencing high volumes of calls and that I should contact the ticket booths, the website or try calling again. It then cuts the line and not allow you to wait at all. Throughout the next 45 minutes, I made a total of 8 calls spread out, but not once was I able to get through. 1 hour after the supposed departure time, we were fed up and ready to pay whatever train we can find to get us to Dusseldorf. That was when the bus showed up. I note that they have my contact information including my email through which they sent my tickets . Why was there no communication whatsoever on the 1 hr delay and why was there no way for the customer to contact to find out what was going on? It feels helpless when you are in a foreign place especially at nighttime and dependent on your bus to arrive. By the way, after the bus arrived, there were no apologies or any explanation from the driver for being so late. Driver's attitude was also not the best. Definitely will avoid Eurolines at all costs.

Had an incredibly racist and awful man refuse to let us board the bus out of Brussels to Amsterdam…read moreclaiming our ticket wasn't in his system (even after the ticket broker showed him it was). Apparently, this employee does this all of the time (to black passengers). Avoid this company at all costs and just book on Flix Bus.

Rude and always late. Your better off paying more for other lines. You've all been warned.read more