As a Belgian, I am appalled and embarrassed this is one of our main points for international travel. The state of the waiting room, the area outside, and the service are all disgusting. If I could give less then one star I would. For the capital of Europe I seriously expect more from such a frequently used place. When many foreigners come this is one of the first travel areas they are in contact with. Unacceptable and total embarrassment. I have had to use this service for many of my travels abroad and nothing has changed yet. read more