My daughter is having her official wedding this coming Aug 4, 2018. Weddings by Nicole was referred to us by the venue along with a long list of other wedding planner/decorators, but we ended up wanting to just go with the referral.
My daughter reached out to her on and scheduled what she thought would be her first appointment to secure her services for her event, her appointment was cancelled due to the heater at her facility not working this happened about 7 more times with various cancellation excuses that ranged from health problems with her husband and father, out of town, left phone at another venue and so on, this happened from April 4 all the way to the beginning of June 2018. After every cancellation, my daughter tried to reach out to reschedule just to be met with either lack of response or yet another cancellation. I would have thought that she had staff that wold be able to assit in the event of emergencies like this but I guess not.
The young couple then decided that they were not going to use her but I the mother said to give her another chance which they did. I took over and began to communicate with the owner and through our first email conversation, she said she was glad to be dealing with me because my daughter was young and she (my daughter) was the reason why none of the appointments had worked in the past (which my daughter has all of the text communication messages saved from them both)?
This left a bad taste in the young couples mouth, we began exchanging ideas, colour schemes and pricing to see if we could afford her prices to what we wanted to be done as well as to see if she could pull off what the young couple wanted which was not a lot at this point.
Two and a half weeks in the owner of Weddings by Nicole kept asking for a good faith deposit to secure her services which I promised once we locked down the pricing and what her services would be performed on the day of the event. I sent a final copy of our back and forth decisions to the young couple and was awaiting their approval to go ahead and secure the deposit and services of this business.
The next day I received a threating email saying if I did not secure with a payment within 24 hours she would not be doing business with us. this woman cancelled over 7 appointments for a span of two whole months prior to her actually trying to do business with us and she had the audacity to say that she could not wait a couple of days in securing a payment and her services.
This business will never be referred by me or anyone involved in our event and the venue will be notified of this businesses and own lack of professionalism and responsible to their clients and their desired services. This owner had terrible communicating skills if any and not being able to keep her professional appointments with clients was the icing on the cake.
Now with the event a month away we are forced to see if there is anyone else that can assist us in pulling this events decoration off. read more