What a great guy! So helpful and was able to get a much needed electric motor replaced and turned…read morearound in less than 3 hours. Plus an honorable veteran who has served and protected our country... thank you for your service!

From the owner: We service Electric Motors, Pumps, Gear Boxes, Spas, Furnaces & Swimming Pool Service & Repair…read more Rebuilt Motors, Surplus Electric Motors, A/C and D/C motors.

Stand behind their products!!! Received damaged special order door and frame. Said they would…read morereplace the damage door but would not guarantee it would happen again and we would have to still repay a to have it installed and painted. Terrible customer service.

Had appointment scheduled last week. The technician never showed to give the estimate called and…read morespoke to a gentleman by the name of Randy. He assured me that he gave me another technicians name and number that was scheduled for today at 10AM no call no show again when I called the technician he said oh yeah we did have that appointment scheduled today. Call back to speak to Randy and he has called and left me a voicemail that they were unloading the truck. I guess that was more important than customers that have been stood up previously. Very poor customer service

First Lowe's I've encountered assistance and not just once- but TWICE! They found me and asked me!…read moreIt was so surreal! Pay attention Trussville and Gadsden Lowe's as this store is worth the 35 minute drive. It's bigger and their employees walk around the whole store and seek out a customer to offer assistance. It's part of their service plan. And it worked. Last night I spent a 1/2 hour trying to get help with a gasket for a sink drain that I knew nothing about but was called to get as it was found to need replacement putting my new sink in. This was upon my return trip after I had bought a new sink and didn't get the one I wanted. The one I really wanted was on the top shelf in Gadsden Lowe's but after waiting 35 minutes in the ghost town it saved me $150. But they got the last laugh as it cost me an extra trip because no one told me the bottom strainer traps don't come with them- remember I was left alone on the Gadsden Lowe's Island. But a got a cutting board and a dish drainer (that I didn't need...?? Ugh...). Trussville Lowe's is the same but they have Home Depot next door to give me happy customer feels. The poor customers of Gadsden are just stuck with no competitors after 6:00 PM. Bless.

needed, paid for, and ordered a refrigerator and it isn't arriving when promised--no explanation…read morebut delayed by another week and only know that bc we called very unhappy with this store all around

Ask to get something cut because the lumber selection is horrible. I wait 20 minutes and nothing…read more Stop hiring liberal idiots with no work ethic. If they can't work a saw then they shouldn't be there. Lowe's has much better service.

We had placed a curbside pickup order for 2 small items - we had a pretty smooth experience at our…read moreregular trips to the Carrollton store and thought since we're coming to Oxford for other things why not pick it up there this time? Well apparently, that was a mistake. Pulled up to the designated curbside lot as usual, but when we tried to check-in las usual on our app, we get an error message that the service isn't available. The sign says to text - so we did. We wait another 10 and start to doubt it did anything. Okay... so then we call. Line rings on and on even after multiple attempts of dialing different extensions. After all this time wasted we figure, urgh guess it's better than wasting more possible time. All that "curbside" service for essentially doing the work ourselves. Here's the verdict: the app wasn't working because the online system is down, okay. But the phone lines? Is that coincidentally down as well? To top it off, the employee's attitude about this? No apologies at all. I realize the system malfunction may not be your fault maybe someone else can kindly teach you a street smart lesson (for your own good) but I wasn't gonna waste another minute. In short, if you can, pick another location for curbside and/or if you're looking for the literal "More doing" part of Home Depot... this place is so true to that in other ways intended.