I read an article somewhere where it said Waterstones had the lowest rated customer service in the UK. I have to say, I've found that to be anything but the case at this branch.
I've actually picked up quite a few books here over the past year and I've always had a pretty good experience. In the cases where I came in and been a pain in the ass and asked them for a book with the vaguest of details, they've always been eager to help and very pleasant. Prices are good too, though I have to say, the selection is light for areas like travel and non-UK history.
Recommended bookshop. read more