This family owned business exceeded my expectations. Tommy quoted me a reasonable price. Anthony installed a concrete pad for my 500 gallon RO tank and the correct pump. The previous home owner had used plastic pad for a 500 gallon Ro tank and it was leaning bad and also had a cheap pump that made water pressure low. Now I have properly installed RO system. I highly recommend Waterman 911. read more

Thieves!!! Do not use this company at all! Loser at the front desk got his panties in a bunch because I called to cancel my service. Then he charged me for 3 months of service stating I was behind yet I have proof I was charged the last 3 months even though they never serviced my house the last 2 months. Do not use this company! Poor communication. read more

Great service and always there to help~! Do not hesitate to call this company. The technicians are so professional and courteous, they replaced my well pump, and we use the monthly service and have been very happy. read more

I want to have my 30 gallon propane tank filled up. They filled it up and it was defective. Apparently what great people I had to leave it there and they supplied me with a 5 gallon to get me through. Thank you very much. read more

Been with them for a year and have done a great job every time, they have not disappointed me. Shows up each and every week

Let me Start off with saying Hands down this was the best service I have Had in a long time!!!!!!!!! So, I waited almost two weeks to write this review due to wanting to use my product to do the review. So, lets begin I live in NW cape and my family and i were getting sick a lot which is not the norm for us. So naturally I began to wonder if it was my well water, we had a two-bottle system, needless to say I called to have my water tested, after finding out that some of the bacteria levels had rose 3 times higher since hurricane Ian i decided it was time to do some research and get quotes. Lee county came out to do a quote they told me the two bottle softener system was not able to clean the contaminants out of my water. After getting 8 quote I called WaterMan 911. customer service was wonderful they explained the whole home reverse Osmosis system to me how it worked and their service plan and fee. after receiving quotes for a 300 gallon tank coming in @ 9000 to 10,000. Waterman quoted me 7600 and offered 10 percent military discount for a 500 gallon water tank and this was all completed within two days. when they came to install my father was here i think he was taken back because Hunter was so young but after speaking with him Hunter my dad noticed this young man was not only very professional but also knew what he was doing and talking about he left us feeling very confident in the system all questions asked and answered. This is the best part of a locally owned business. He also left me with his personal number just in case after a hurricane the shop phone is down so i can call if there is any need. YOU DO NOT Get THAT WITH THE BIG CORP COMPANIES. A few days later i stopped in the shop to say thank you again and he wasn't there so one of the guys called him he asked how everything was working i told him i was removing the plumbing under the sink for the small reverse i had that was not doing its job since now it was obsolete and he offered me help with making sure to change the pea trap so as to not have a waste line. he didn't want me to damage my cabinets. OH, and also cause i forgot to mention their service monthly fee is 45.00 a month when everyone is asking 100 or more. my water will be tested monthly to make sure we maintain the highest quality of water to our home filter will be changed. I truly could not speak high enough about this company. THANK YOU again to Hunter and his father as well as the staff at the shop. This quality of water is better than my dad's city water any day he said it is so crisp and clean very different taste. I will leave you with this if you haven't had your water tested do so because your salt system may not be doing its job well enough, you can slowly be making your family and dogs very sick. Water Is life! read more

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i would give them 0 stars. horrible customer service and SUPER RUDE since the beginning. Also stating that a new construction was supposedly "fu****" up by the people who built it. Saying that it has a hole in one of the pipes when nothing was given to think that. He said that $100 for a tech to come. I said I dont want that this is new construction and he said the people that built it "Fuc***" up. I understand to get money for your business, but do not lie to your customers. I warranty and he still wanted to send a tech to get $100. When I asked how much was to do maintenance he said it was 145 and I'm like I can't do that because from what I know it's only $45 and I'm going to do it every month. When I called again, I said can I please know why I would be charged $145 if it's $45 because I'm going to do the monthly with you guys. He stated it is $145 because you are calling a Saturday or Sunday. Keep in mind I am calling on a Friday. So I tell him I'm not calling you Saturday or Sunday. I said to him I called you on a Friday. He then said that $100 is for the weekend tech to come and 45 for the monthly maintenance. I said I don't know why you guys couldn't explain since the beginning that you guys charge $100 for coming a Saturday and I don't understand why you're being so rude . He went to go say something again with his rude attitude and I hung up because I had enough of his rudeness. Like I said, I do not recommend this place because if thats the first time you speak to that customer and that's the way that you're treating them since the beginning, you can imagine throughout the whole contract that you will supposedly have with them. It just speaks a lot about their character and they're seriousness in their job. ** Also keep in mind that was the manager that I spoke to. If you ever hear about waterman 911 RUN.** read more

Why I cancelled our service with Waterman 911 today: Our well pump died a couple months after we started with their service. The tech said it was probably due to a bad pressure switch that was causing the well to run for too long. I asked how to know when the switch is going bad, and the tech said that checking it was part of the service (and yet they never recommended replacing the switch). When they replaced our well pump, we agreed that they would take away 250 feet of superior quality pipe and replace it with the same length of standard quality pipe, and also the same length again of the standard quality (and used) pipe for me to keep for future project materials. That was the deal we made, and it was written on the invoice. After we paid for the well pump replacement, they never delivered the extra 250 of used pipe. Soon after they replaced the well, I lightly bumped the out-of-ground equipment when walking past it. A pipe snapped and water came gushing out. They replaced the broken pipe and several other pipes leading to it. The tech said he was using a stronger replacement pipe so there shouldn't be as much risk of it breaking again. The cost of this fix was on me. I happened to call them after this to ask where the pipes were from the well pump replacement (see above). They were confused as to why I was calling and told me they had intended to come out with a reinforcement pipe that they would lash to the recently fixed pipe for support. I reminded them to bring the 250 ft. of pipe they promised when they came. They never came out that week. I called the next week and spoke to Tommy. Now, let me just say that Tommy is as rude as can be. He just randomly starts talking to other people when he's talking to customers on the phone, without saying excuse me, or covering the phone, or anything to let you know he's not talking to you. When I called this time, I said who I was and spelled my last name. He blurted out, "YOU'RE WHO FROM WHERE?". This instantly put me on edge. I asked (again) when they were going to deliver the pipe and do the reinforcing thing. I also asked why reinforcement was needed and why the job couldn't have been done in a way to guarantee no future breakages. He was constantly chatting with other people, and one of them blurted out, "IT'S A BAD DESIGN". So, I asked (again) why we couldn't have discussed a better design before the work was done. He also mentioned that it was a plastic pipe going into a copper switch that caused the fragility of the "design". But the plastic pipe didn't break at the copper switch, it broke at a point below the switch. I was trying to work this out with him, and then he started having some kind of conniption, saying things like, "AH, THIS IS WHAT I GET FOR TRYING TO EXPLAIN THINGS" and "I DIDN'T KNOW THE FULL STORY AND NEITHER DO YOU". I said (still calm at this point) that I was just trying to get a clear picture of why the pipe broke, how to fix it permanently, and why a more permanent solution was not sought in the first place. That's when Tommy said, "WELL YOU'RE AGGRAVATING ME!" And there was nothing pleasant about the way he said it. At first, I thought he was still talking to someone on his end, but it soon became obvious he was talking to me. He said, "Just tell me what you want me to do!" I said that I wanted him to deliver the pipe he owes me and cancel my service. He said, "FINE, I WANT TO." and hung up. So, if you like dealing with a petulant 6-year-old with no impulse control who doesn't care about retaining your business, then Waterman 911 may be for you. read more

Needed service urgently due to no water, Good same day response and partial repair same day, KUDOS. Job partially completed and they refuse to finish. Office call I was hung up on, refuse to answer my calls, supposedly owner had called me, he didn't, billing instructions given on initial call, not followed. New wire had to be run from switch to well, they refuse to bury wire. receipt states owner stated he will hire electrician to bury cable, I didn't know anything about that. Billed my cards with no receipt sent, finally got that after calling for it, switch which was working fine was replaced and was charged for it. This place helped me from the time I bought my house 4 years ago with all services and needs, new water system and well and monthly service, now this. Like a knife in the back. read more

If I could six stars, I would! We arrived at our family's vacation home to find that there was no water coming into the house. The first company that responded to our service call, Crystal Clear, came and offered us no viable solution , basically telling us that we were out of luck, there was nothing they could do, and we'd have to spend thousands of dollars and wait months for a new well to be dug. Waterman 911 came out the next day, and within 24 hours, they had repaired and replaced the pump and tanks, which Crystal Clear had supposed to have been servicing but after a close inspection, they clearly had not. I can't say enough about how responsive and accommodating Waterman 911 was. Tommy, Alex, Hunter, and crew were amazing. Waterman 911 has secured themselves a new customer. read more

I have been working with Waterman 911 for years. They are always responsive, are out to address any issues with in a few days. Have even come out on the weekends when it was an emergency. Right after the hurricane they were backed up and not able to respond as quickly, but that was every trade in Cape Coral and Fort Myers. There is no fault, they did hook up my water so I had water to the house. Ian took out my system. I am very grateful and very happy with Waterman 911 read more

hey everyone ok let me start by saying THE WATER MEN 911 ,THESE GUYS ARE THE TRUTH!! my well pump some how dropped down into the well.Now let me start by saying I called everyone I can think of on the internet in my area and the lowest quote I got was 2500 to 5000.00 to pull the old pump and drop a new one.Tommy and his son Hunter are true people.I put in a call and they were at my home in 30 minutes 20 minutes after that HUNTER HAD THE OLD PUMP OUT OF MY 80+ foot deep well . Now if that wasn't enough they are working with me making payments.IF YOU NEED WELL WORK DONE CALL THE WATER MAN 911.THEY ARE THE TRUTH.THANKS AGAIN TO TOMMY AND HUNTER FROM THE ROBINSON FAMILY read more

Over the past 10 years I have used this company for repairs related to my water softener and other related items. My only complaint is that they are pricey, but they DO a great job when they come out. I know many complain about this that and the other but they are a solid company and have been around for some time. I do recommend them, but expect to pay a nice chunk of change. read more

Fair and honest business! Great people hire them they saved my well!!!! God ve them a call. Very pleased with their work and service. read more

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The owner was very rude and does not stand behind his employees work. I had them come out and install a sulfur system that was not hooked up properly. Therefore when it went into regen mode it blasted water all over my electrical outlets busting the seal to the outlet and damaging my gfi. He refused to fix it and just wanted to caulk it which is unacceptable. I was also made aware the employee that did the initial install was in training and is no longer with the company for obvious reasons. read more

DO NOT DO BUSINESS WITH THESE PEOPLE!! I trusted them to replace my well pump and low and behold, less than 2 months later my pump quit. I thought, good thing it's still under warranty so we called them to come look at it. They started by telling me they would charge me 85$ to come look at it and that it will cost me another 550$ to fix it. The customer service gal told me that only the actual pump was under warranty and not the labor. Haha. She told me her tec. Said that our pump needed to go down further due to the lack of rain we've had... which was BS.... So I called another company to come look at it and it turns out that our pump was actually 40 feet below our water level and that the previous tec. Cracked the pipe pushing it down into the hole. I guess it wasn't installed properly according to crystal clear's tec, if their company had that call, they would be required to come out and repair it for free. Crystal clear water purification company actually covers labor and parts for one year.... that's how an honest company works. Do do yourself a favor... choose another company to do your work... ask them what's covered, get it in writing. These guys are crooks and their customer service lady is rude and wouldn't budge or help us in anyway. In their eyes, the customer is never right... because our 20 year old techs know it all. BEWARE!! I'd give -10 stars if I could. read more

Waterman 911 - Cracked pipe... reason I had to spend an additional 1060$ bucks on top of the 1500$ 2 months prior. - Water Purification Services Near Me - Cape Coral, Florida

They charged my card for services and never showed up. I called on Thursday and they stated they would be there the next day and would call before they came. Waited at home all day and they neither showed up or called. read more

I am a single mother of 2 children & bought my first home. I had trusted Waterman 911 & had been paying for monthly service on $35 with this company since 2016. I called company with concern regarding a leak, I was told I needed Carbon filter replaced, which I agreed to have done. I had a Reverse osmosis system for my entire home, which Waterman 911 was being paid to manage, worth close to $5,000 & when I opened cabinet where system stored it was rusted & one of the canisters fell to ground with leaking. Not sure how this rusts & ongoing leaking happens if I am paying monthly fee for monitoring & I was not notified of this. Joe, with Waterman 911 told me I should've been getting e-mail notifications, which I had not been getting the past 3 years & that I no longer needed the RO (Reverse Osmosis system) since city water will be in place soon. So, Waterman 911 removed my entire home RO system & Joe stated I only needed the softener & I would be all set. The water was horrible & another company contacted & my TDS levels were checked, measuring was above 7000 ppm, which is the concentration of dissolvable minerals & can be very unsafe. It was also found the bladder for my well system was not working, no pressure measured at all & had to be replaced by the new company. Joe, with Waterman 911 showed up to collect the $ for the softener the company placed & this new company questioned why Waterman 911 removed my perfectly running home RO system, that I needed until city water hooked up, there was no resolution & I filed a complaint with BBB, with no response from Waterman 911 as of yet..... I am stuck with a softener & unsafe water with extremely elevated TDS LEVELS & WATERMAN 911 RIPPED ME OFF REMOVING MY ENTIRE HOME REVERSE OSMOSIS SYSTEM VALUED OVER $5,000. Save yourself & your family read more

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Came home from work with no water pressure at the house. I called the 24hr line for help after hours. Tommy the owner called me back within 20 minutes and he walked me through troubleshooting the problem. Had my water back on in 10 minutes. Saved me a service call that probably would have cost $$ and taught me something new about my water system. I would highly recommend them! Thanks guys. Bryan read more

terrible service from this company. waited in line for 2 1/2 hours for propane refill. when I got to front of line they said they couldn't refill it because it had a bad valve and they refused to exchange it. I recommend no use this company's poor service. read more

Worst customer service EVER! Real quick to come and take care of things IF it is a job that pays, if you're looking to get warranty work done for their over priced systems, forget it! You will be met with snotty people, and call avoidance and so on! I have filed a complaint with BBB and if the system isn't up and running soon I will take them to court! Paid over $4000 for a system that doesn't do as they claimed, water smells worse now than ever, softener portion not working... Oh but IF I add a reverse osmosis system it would complete it and make it work as it should... I may of been born at night, but it wasn't last night folks! read more

This company is not reliable and the owner employs non qualified men to work on well and water softener systems. All they are good for is filling your salt once a month. They continued to guess which part was not working over the course of a year continuing to charge my bank card whatever they felt like charging. Left my house on Monday saying they could not find any issues but I had no water pressure coming into the house. They charged me $85 service fee, $65 part (that had no issues and didn't ask me for permission before replacing) and then also decided to charge my monthly maintenance charge the same day. Total of $191.50 and I still had no water coming into the house. I called water medic they came out for FREE and confirmed the exact issue on the tank and repaired. The tank I kept asking waterman to check and I thought was the issue. Now, the owner will not return my calls or refund my $191.50 after I paid for their monthly maintenance plan for a year. Paid to replace multiple parts and tanks over the year that never fixed the issue. I would not recommend this company to anyone ever. Stay away from this company. read more

If I could rate this company a 0 I would. We had a monthly service with them and they just stopped showing up. We also had an agreement that they would call when they were on their way for service, because we have a fenced yard with 2 large dogs we needed to put away. They did not call ahead except for 1 time. We have had several issues with our water system, to which they said they looked at and all was working accordingly. However, the system was not fixed and when called to question, they said a tech had been sent out and it was working. The tech never showed up and lied about coming out to check. The tech also said he placed 80lbs of salt in the system and when checked the salt tank was empty. This company lies and is not reliable at all. I do not recommend this company and advise to stay far far away. read more

Shady service..iron filter placed on and did not work right the first night. My softener was going off every day also. They came ot to adjust and now my water bring tank is full of water. Immediately they wanted to sell me a new water softener without coming and looking at it. Derek told me he wasn't sending someone out for just that. I finally went out there myself and found one of the pipes coming from the softener was not recapped. not broken at all, just left off.. Mistake? or possibly intentional ? I won't use them again.. read more