I have had the water softening system for a year. I had no water one Friday afternoon called Mike…read morewas told that there was a disturbance in the gulf and he wasn't going to send anyone. Disturbance was nothing. He sent someone on the next Wednesday. Fortunately my son was able to fix it. Now they are out of business and the pump has stopped working the $500 bladder tank has had to be replaced. The warranty on the pump is void because it should have been covered. I was told that this company was the worst you could ever use.

they are out of business and rightly so !! made an…read moreappointment for a 6 month maintenance system check and filter change two months ahead of the time i would be in florida. i arrive the day before the appointment and wait for the tech to show up. i call them after a few hours and they tell me they cancelled the appointment just cancelled without telling me. i spoke ( yelled ) to mike what the hell was going on. how can you just cancell an appointment i made months in advance to insure the system would be properly working when we arrived. i said you should be out of business treating customers like that !!

Wow, what a wonderful company!! Brad came out immediately to inspect my well pump. Turned out it…read morewas down for the count. He provided an Estimate for services (which was more than fair) ordered items needed and returned the next day to fix the problem. Since I was currently out of town, he provided pictures and videos of the work to ease my concern and assure everything was running smooth in my absence. I HIGHLY RECOMMEND Brad's Salt Service and Water Solutions to work on your water problems at your home!!! Thank You Brad for your companies service to our community!!!

The great program started with the great salesman, Ashley. He was very knowledgeable and…read moreprofessional. he answered all of our questions. The installation was done quickly and professionally. Th!e only thing that beats all of that is the water that the system itself provides. I have had other water treatment system since I moved here to FL, but none that come close to this. Just one word--Awesome--from start to finish. Kudos

We "upgraded" our water system with Coastal Water Energy and Air on 7/5/23 with a Rain Soft water…read moretreatment system. It has been nothing but issues since day 1, and rather than admit the system is defective and replace it, we have been getting the runaround. We bought our house in 2006 and replaced the original system with a tankless water system from Crystal Clear. On a visit to Home Depot, we were approached by a representative from Coastal Water Energy and Air and were offered a free water test. During the water test we were convinced our water could be better and the sales pitch was pretty solid. After the installation we spent several months trying to get our water clear, which was never a problem with the old equipment. A hydrogen drip was installed. Then another drip for Res-up. Then there is an additional filter between the well and water system installed. All these additions are costly add-ons and if they worked, I wouldn't be writing this review. Every few months we have black water running from our faucets, toilets and showers. The toilet in the master bathroom got so stained that I replaced it on 5/21/25. Picture of *new toilet included stained once again after only 5 months. We also replaced the hot water heater because the water had destroyed the Anode Rod. I have been in contact with the owner Joel many times, most recently 9/2/25 when we had black water again. I sent him video (included) of the dirty water in both the sinks and the toilet, and he responded "let me review your records today. We need to do a critical analysis of why you're having the issue." I never heard from him again and the dirty water was clear again the next day. The following week on September 14th, I had dirty water again (video included) but still nothing from the company or Joel. I have videos from the past 2 years, date and time stamped, and it is obvious the problem is the system. It uses Res-up, it uses the peroxide, I've changed the filter. Last time I bought salt was April 2025 and it is still full today, 10/5/25. I even paid $777 for the company to service the equipment on 4/30/25 because we were getting dirty water. I have documentation from 10/10/23 that outlines all the issues that we had with the installation. I specifically noted I wanted the system replaced under the "lifetime warranty" that was offered. I have given Coastal Water Energy and Air so many opportunities to make this right but keep getting the "we need to do a critical analysis" which has resulted in absolutely nothing. Our pipes are now disgusting, our bathroom fixtures are a constant struggle to keep clean which is a loosing battle. We are washing our clothes in dirty water and how is that impacting our washing machine. I am so frustrated that I want them to come and take their equipment and I will contract a different company to install a new one. This was also something I mentioned back in October 2023. The company does have good ratings, so the majority of their customers are satisfied, but they need to recognize when their equipment is faulty and do what is right by the customer. I will be taking this issue up with Home Depot and the Better Business Bureau.

William's understanding and experience is excellent. He is on top of the latest technology and…read morestill is less expensive than most. He answers questions doesn't push the sales because he's the real deal. I highly recommend this company. Ft Myers water is going to surpass Flint Michigan in terms of issues,quality and incompetence. I now feel protected.

10/10 would recommend!!! I needed someone to teach me desperately how to use my well water system…read moreand they came through 100%. The technician that came out was spectacular! He was very trustworthy and clearly knew what he was doing. I was worried about scams but he got me all educated and set up the system free of charge! And don't even get me started on the customer service, I often deal with rude and inattentive customer service professionals but the way this company handles their customers was great! They were extremely attentive and very nice, and I was able to get an appointment super fast.

We've used Integrity Plumbing Solutions several times now, and they've been excellent every single…read moretime. They are quick to respond, easy to schedule with, and always show up when they say they will. Most recently, our hot water heater went out during one of the coldest stretches we've had here in Florida. They came out the very next day, installed a new unit quickly, and made the whole process stress-free. Caleb, the plumber and co-owner, was friendly, professional, and clearly knew exactly what he was doing. If you're looking for a trustworthy, reliable plumbing company that treats you like family, this is it. We will continue using Integrity Plumbing Solutions for anything plumbing-related and highly recommend them.

Repaired leak under sink. On time, good price and solved the problem. Very professional, would…read morerecommend this company.

Had an issue with water softener called on a Saturday but they were closed. Left a voicemail…read moremessage for Monday morning. Monday I received a callback and got an appointment for the next day Tuesday, Phillip was our technician and had the water softener issue resolved in minute. ( Transformer power supply was bad ). That portion was covered under warranty I had mentioned that water pressure had been steadily been decreasing and Phillip checked a couple of things and we found out that the Well pump pressure was not sufficient enough for proper back flushing of the water softener system. He had the parts to Install a new pump on his work van and proceeded to install a new well pump. Had a couple of leaks from the brand new Well pump specifically 2 orings were never installed at the factory. Phillip was told by his supervisor to use Teflon tape to fix the leak. When Phillip was done with the job he informed me to call the the office and request that a new pump be installed due to the Orings missing directly from the factory. That evening I called Water Care America and spoke with Bryan and he sent Phillip back out the next day to install the missing orings. Could not be happier with the Service Technician and Water Care America's service and professionalism provided to me.

We just moved to the area and had never had well water before. When we first arrived at our home…read morethe water smelled terrible. So I called clean water America, they sent a technician, Brian, out the next day and he not only fixed our smelly water but went through and taught me how the well system works. Brian was very friendly and very knowledgeable he told me about different upgrade options I had, he was very honest and sincere and did not feel like he was just trying to upsell me. I will definitely use clean water America again in the future

Clear Water Treatment is a great company. If we have an emergency, they come immediately. If…read morewe need another service, they generally come the next day. Our tank was not filling and I was very worried that we were running out of well water. I called the office and spoke to Sandy. She explained to my husband and I exactly what she thought was going on with our well. We were immediately relieved that it was a simple fix! Derreck came the next day and fixed the problem. It is a tremendous relief. I highly recommend Clear Water Treatment for any water service.

I made an appointment several days ago. There is a policy to call just before showing up, if the…read morecustomer can't get to the phone or the phone is on silent they automatically cancel the appointment and don't show. This is a terrible policy, to just not show up when you have been scheduled.

Duncan and Andy of United Plumbing fixed a shower leak from the floor above. The were professional,…read morefriendly, respectful of our property and checked to insure that there were no leaks before they left.

I normally don't leave negative reviews, but my experience with United Plumbing has been extremely…read moredisappointing and costly. 1. Toilet Installation Issue United Plumbing incorrectly seated a toilet in my home when it was built, which led to water damage in my entryway tile, bathroom drywall, and base molding. While they did send a remediation company to dry everything out, they charged me to fix and properly reseat the toilet--even though their mistake caused the damage in the first place. They never offered to cover the repairs or take responsibility for the damage they caused. 2. Booster Pump Installation Failure I also hired them to install a booster pump. It took two days and two different plumbers because the first installation was done incorrectly. The second plumber used plumber's putty on the fittings--something the manufacturer specifically prohibits. Because of this, the pump couldn't be removed properly. When the pump later began leaking, the fittings snapped off the inlet and outlet due to being overtightened and sealed with putty. This poor installation destroyed a $1,000 pump. I ended up purchasing a new pump and installing it myself after fixing all the plumbing connections that United Plumbing botched. When I reached out to the owner, he never returned my calls or texts. The only response I received was from a service manager saying she could "try" to get a warranty replacement--despite the fact that the manufacturer clearly states that using plumber's putty voids the warranty. At no point did United Plumbing offer to replace the pump they damaged or refund any of the installation costs. Overall: United Plumbing's workmanship has caused me significant unnecessary expense, and their lack of accountability made the situation even worse. Based on my experience, I cannot recommend them. If you value proper installation, honesty, and customer service, look elsewhere.