I have been seeing Dr. Andy and his amazing team for over a decade. I won't see any other dentist…read moredespite relocating to Denver (and WI half the year) several years ago. I've had numerous dental issues and I can't say enough about the level of care I have received. Time and time again Dr. Andy has demonstrated a consultative approach to care. Not one time has he skipped an end of day post procedure follow up call. Dr. Andy was instrumental in my orthodontic treatment as well. I don't think I've ever interacted with a more wonderful administrative team many of which have been a part of West Lake for years. In a world of decreasing connection this speaks volumes about the environment Dr. Andy has created at West Lake Dental. Thank you all so much!

1 Star -- Very Disappointing Experience…read more I was a longtime patient of West Lake Dental, but unfortunately my most recent experience has caused me to decide to take my dental care elsewhere. I arrived for a scheduled cleaning and was told when I got there that I also needed X-rays and an examination by the dentist. I had not been informed in advance that these would be required, so I declined them. I believe patients should be given reasonable advance notice about additional procedures or services. After I declined, I felt that the atmosphere changed considerably. During my cleaning, Michelle became visibly upset and told me a personal story that ended with the statement, "People are assholes." The remainder of my cleaning felt hurried, rough, and uncomfortable to me. I subsequently called the office and asked to speak with Dr. Andy Maples about what had happened. I was told that he would probably call me toward the end of the day. I never received that call. There was also a separate issue involving updated medical records. I was working with Annie to arrange to complete the forms at home because I did not have all of the necessary information with me. During that conversation, the office manager repeatedly interrupted and, in my experience, spoke to me in a disrespectful and scolding manner. I ultimately left rather than argue. I later received a letter from the office manager stating that the office does not allow "abusive" or "inappropriate" language and telling me to find another dentist because I refused to follow the office's procedures. I strongly disagree with that characterization of my conduct. I did not use abusive or inappropriate language toward her. I have been a patient for many years, which makes this experience especially disappointing. I believe patients deserve clear communication, courtesy, and respect when they have questions or decline something they were not previously informed about. I have decided to find another dentist. I am posting this review simply to accurately describe my experience and to let other patients make their own informed decisions.

This place tried to take advantage of me. I've never even had a cavity and always have cleanings…read more They told me I need $950 in numerous procedures, that day and immediately, all of which was completely false and verified with a second dental opinion. The older blonde hygienist, Christine, is not someone I'd ever trust again. She tried to collect the funds that second, hurry, hurry sales pitch. Highly disappointing and wish the dentist would have caught the lies, after she came to introduce herself. This felt like a rushed, impulse sales pitch. They put fear and doubt in you to think you may all of a sudden have a problem. I don't even have any red gums, even post flossing! What a disappointing experience.

My hygienist, Darian, is the best! I've been seeing her for a couple of years. Having deep…read morecleanings have only been a little uncomfortable, not bad at all. She is thorough, compassionate, and gives great recommendations. Following her advice, my gum issues have greatly improved. My pearly whites are nice and shiny after seeing Darian. If you're looking for a new hygienist, check out Darian.

High quality, professional service to optimize oral health. Very nice people and Dr. Pass is an…read moreexcellent dentist.

I was given bad information when I went in. I checked to see what my insurance/medicare would…read morecover. I was told it would cover my initial visit (exam, cleaning, x-ray), but would be 'out of network' for other procedures. I verified again that my initial visit would be covered. I made an appointment based on the information I was given. I filled out the paperwork I was sent in line. I received reminders of my appointment of 1/2 hour before the appointment I made. When I got there I asked about that, and was told they were running early. How could they have know that 3 days prior? Then I again verified my expense and was told that Medicare would only pay a small amount and that I would be responsible for the additional charges. I asked what that would be, and was told 'it depends'. I like to know up front how much things will cost before I receive the services. I was unhappy with the reply, and left. They were annoyed and told me the time had been set aside for me.

My husband and I have been going to get our teeth cleaned and various dental procedures for five…read moreyears. I recently had a cleaning scheduled and was running late due to an emergency phone call I got from my husband that he was at the hospital with his Dad and that he was looking at having his foot amputated. My appointment was scheduled for 11:am I phoned them at 11:14 and that I can be there in 10 minutes. They told me that I would have to be there by 11:15 or my appointment would be canceled with a $50 cancellation fee. The office manager Kimberly, said she understands people have things come up but couldn't schedule another appointment unless I paid the $50 feet. But I didn't cancel I was running late. I've never missed or even late for an appointment. Will never go back again!

Worst Customer service ever! After being on hold for 9 minutes the receptionist comes back and says…read morethey can't help me since the computer tells her there is an outstanding balance on my account from THREE years ago, but could not tell me what it was for or for which of my four family members it was for. My account with my Insurence company shows everything has been paid!

Wonderful experience! The staff is extremely kind and compassionate!…read more The front lobby offers a complementary coffee and water bar. The place is clean, from the countertop at check in, the coffee bar as well as restrooms and exam rooms.

The #1 thing that most of us look for in a dental offices is cleanliness. I almost walked out after…read moreseeing the Fort Collins Dental Group lobby at 9:am on Monday morning for my dental cleaning appointment. Another patient mentioned that she thought it was filthy as well. With four people working behind the front desk, one would think that there would be attention to detail and front office cleanliness. It was overreaching for the receptionist to request my personal medical insurance information, which is not used for routine dental cleanings. When I took a few extra seconds to use a tissue to hold the electronic pen for a signature, I told her I just wanted to make sure that I did not pick up someone else's germs. She stated "we wipe it off every morning ", whereas she should've said "it is cleaned between EACH patient". The best part of my visit was that the dental hygienist Brittany M was fabulous, professional and thorough. I have photos of above (posted on Google) but didn't know how to include here.

My name is afraid, and I am super fearful of anything dentistry. I have had really good dentists…read morein my over 50 years of such experiences. I do not handle pain well. I also need special help with any anesthesia as I process it very quickly and have come out of it during eye procedures. I was referred to Glacier Creek Dental for a big procedure. I needed 5 crowns and turns out, a root canal. My dentist was not able to put me under and I definitely did not want to go back many times for crowns. When I first walked thru the doors at Glacier Creek Dental I felt welcomed and like these people are next level. Start of the art everything and a family welcome together. The first visit was perfect and the surgery scheduled! I was out for the whole thing and woke up without pain and without the mouth being completely numb. I was treated like the little kid and got the crowns that saved my mouth. Thank you to all of the Glacier Creek Dental Doctors and Managers and staff. I really cannot give you a higher rating than perfect!

I decided to change dentists because I was tiring of the long drive to my previous practice. I…read morecame in to get a consultation, because I'd had a tooth removed and was looking at huge charges to have an implant. I received a very thorough exam, and was told I could wait to decide if such an expensive procedure was necessary at this time. I liked feeling more in charge of my care. Subsequent visits have been very stress-free; the staff is very friendly and are always ready to help with whatever I need for my care. I was able to get my sleep apnea oral device fitted here as well.

Four years ago, this office informed me that I had severe periodontal disease, which conflicted…read morewith years of positive reports from my previous dentist. Since then, I have been scheduled for periodontal cleanings every three months at an additional cost of $53 per visit and was told I would need them for life. In late 2024, one hygienist told me I no longer showed any signs of periodontal disease and that I could return to regular cleanings every six months. However, at my next appointment, a different hygienist insisted that no such update had been given. At my most recent visit, I was again told I needed lifelong periodontal cleanings and would continue to be charged the extra fee. The office appeared very disorganized: after my teeth were polished, I waited more than 30 minutes with no communication. Because they were so far behind, the dentist eventually completed the cleaning, confirmed that my teeth and gums looked healthy, and, when asked, stated that what he performed was a regular cleaning, not a periodontal cleaning. When I questioned the additional $53 charge, he referred me to the front desk. The staff member at the front desk insisted I had received a periodontal cleaning. After speaking with the dentist, she returned saying he had "misspoken," but waived the fee for that day due to the confusion. She further stated that I would be charged $53 for all future visits. Given the inconsistent clinical information, lack of communication, and unclear billing practices, I will not be returning to this office.

I am so very pleased with my experience with Loveland Modern Dentistry. The front office was so…read morevery helpful in securing all my past records, and my visit was exceptional. I felt heard and was very comfortable with both Amanda, my hygienist, and Dr. Gomez. The warm and caring feelings I felt throughout the office was amazing!

As far as teeth go - there's nothing I haven't had done. Braces, oral surgery, partials, root…read morecanals, extractions, crowns, sealants, and of course, cavities... I should have an honorary degree as many times as I've been. My most traumatic dental memory was when I was 13 with braces. I was prone to tooth decay and had to get 3 cavities drilled in one sitting. My quack dentist at the time suggested I try an Electronic Anesthetic by 3M - a device powered by 2-AA batteries that you control the level on, but doesn't work for sh!t cause I had that damn thing cranked to 10 the whole time and still felt every drill poke. Dr. Murphy's office is situated in a modern comfortable setting, without that weird autoclave/uber-sterile odor you can taste, but don't get me wrong, everything's cleaned, with the most cutting edge technology. Yep, this guy's a gadget nerd, but that's a good thing in health care. Pop back in the chair with some wireless headphones and watch a movie on the monitor on the ceiling, while your teeth are cleaned by an Ultrasonic - think jet powered Water Pik instead of metal scrapey thing. Everything's on the computer as far as records, xrays, and the Dr. is always happy to explain anything. Schedule your next appt, with the friendly staff upfront, grab a bottle 'o water from the fridge as you leave and you're on your way. Last visit I had the tiniest cavity - in and out in 20 minutes. Didn't even need Novocain, but I'm hardcore. They even called me today and left a message saying it's been a while since my last visit and checking to see if I'd like to schedule one. Ok I will, but this time I want the Kids Sparkle Crest - it's so good.

I would not recommend Murphy dental again in the future. I recommended him to my fiancé for an…read moreimplant and the communication between patient, dentist and billing did not meet general expectations. She went in which was supposedly a "free consult" to look at the x-rays that were already done by another dentist to get a second opinion. Spent 10 to 15 minutes in the dentist office in total. He said that they would call and let her know pricing and how to proceed. They didn't call for two weeks. In the meantime we had to have a tooth removed due to an infection. So I called to let them know that they dropped the ball and did not perform the service based on no follow up. Within two weeks we received a bill for the consult that they never even followed up with until after I called them. I would've been better off never even calling them!! The office manager Stacy informed me that it was against their policy to do anything for free regardless of anyone else's time or wasted time do to no follow up. Not Happy with this results and the office does not care about patient relations and only cares about the bottom dollar!