Came here for years and the previous owner was super sweet and generous. New owner is really nice…read morebut the people she has working for her are very rude. Came in as my last chance to keep coming here but no. The young man didnt greet us and had to wait while he laid back in his chair on his phone. He didnt even bother rinsing our first bottle and when he grabbed the second I politely asked to rinse it. He looked at me very annoyed. Please teach him some respect or this business will not last. 0 rating if i could....

Very nice. Clean. All you ever wish for in a water-store at your fingertips. Location is perfect…read more Parking available. Owner is very helpful.

If you're into alkaline water and live near the DTLA/Silverlake area, get your thirst quenched at…read moreAlkapuro. Fast, friendly, clean, and efficient... ...AND, you might even get help taking your bottles to the car! Water you waiting for?

One of my most favorite H20 refill spots! The water is clean & pure and whistle waiting inside the…read morespace, you're educated on their filtration process.

I've tried a dozen water vendors around LA. I can't use filters in my kitchen. Everything but…read moreimported, bottled water and the water here gives me stomach cramps, headaches and bubbles in my saliva. I suspect LA's water infrastructure has decomposing plastics or something in it. Fresh Living Water replaces its filters more than any other vendor. And their filters must be higher quality than a kitchen Brita. This is my third time coming here, and I have to drive 20 minutes from where I live to get it. But who can live without fresh drinking water?

I just moved to the area and was looking for a water place I can refill 5-gallon jugs. The guy is…read morereal nice and recommended the alkaline water. I went back for another refill today. I'll forever be back here.

I have been getting my Alkaline water here for about 5 years. The customer service is great. They…read morehave a rewards card so every so often I get a free refill. The price is reasonable and the water is top tiered.

Outside of lacking parking, the customer service was great and very fast on acquiring the waterread more

I really enjoy coming to Water LA to refill my water supply. Joaquin is always so attentive and…read morevery helpful in providing excellent service and an overall great experience. He's always in a great mood and very welcoming. That's why I enjoy coming to this location for all my water needs.

Excellent customer service and good water quality, will definitely come back to get my water at…read morethis facility.

I'm so happy I found this place. The owners are so personable, helpful, and professional. I used…read moreto take my 5 gallon bottles here to get them filled up. They not only fill your bottles for you, they wash/sanitize them, and they will even take them to your car and help you load them up! The store itself is very clean and organized. Through a large window, you can see the large filtration system and it looks high-tech and immaculate. Last time I got my bottles filled it was during the LA heat wave. I don't have a parking spot and live on the 4th floor in my ktown apartment... Yeah, that's the last time I would schlep those heavy bottles up so decided to finally order delivery. I called them today and the male owner who does the deliveries recognized my voice and asked me how I am! Wow, that's good customer service. I might add that the delivery price is very reasonable! Go give this store some business! Their products are priced very competitively and their customer service is amazing.

From the owner: Great Products... Greater Service. We take pride with our exemplary service! We offer Clear,…read moreGreat Tasting Alkaline and Purified water.

Have you ever experienced excellent customer service from one of the nicest human beings you have…read moreever met? Well I met one of the sweetest employees during my transactions and I just wanted to put her in my pocket (my analogy of keeping someone so sweet protected, because the shirt pocket is close to my heart). This location is on the right end of a plaza with plenty of free parking available. There is also street parking if it just happens to become full, but I came close to closing so parking was plentiful. I came in with a search of a 5-gallon jug with a hands-free spout. There were two choices that were both BPA free containers. One was $16.99 and the other was $14.99. The only difference between the two bottles was the lid. They accept cash only so make sure you stop at the ATM first. With any bottle purchase, you get free water. The first bottle was a little lose, but she changed it immediately and wasn't trying to sell me a faulty product. I appreciated that! Overall an amazing experience! I feel like if I worked nearby or there, I would drink water all day lol

Pico water is great - the lady who works here is friendly and kind. I enjoy the convenient parking…read moreand customer service.

Came for the smoke shop and Regime helped me out. Owner is very nice! Come here for water or the…read moresmoke shop!

This is probably the second time, I've come to this water place and it was closed but had a sign…read moreposted that they will be open at 10am. SMH very unfortunate.

I had been a paying customer in good standing with Urban Oasis, and my only "issue" was that I…read moredidn't consume water fast enough for their delivery schedule. Instead of water delivery being a convenience, it became something I had to actively manage -- tracking bottle counts, timing usage, and adjusting my routine just to stay within their service structure. That completely defeats the purpose of having water delivered in the first place. I had a large amount of water on site that I had already paid for, but because my usage didn't align with their internal turnover expectations, they chose to discontinue service. There were no payment problems, no missed deliveries, no disputes -- just a mismatch between how quickly they wanted bottles cycled and how a normal person actually uses water. A customer's life shouldn't have to revolve around a company's bottle logistics. Service should adapt to real usage, not require customers to restructure their routines to fit a rigid delivery model. Dumped by a water delivery company? Yes. If you go with this company, understand that flexibility is very limited, and if your consumption pattern doesn't match their system, you may be pushed out -- even if you're a reliable paying customer.

Well, we dumped the giant conglomerate (booooo) and found Urban Oasis here on Yelp. So far, we are…read moresuper happy with their service and their water. When I've needed to call they are overly, in a good way, helpful and I appreciate that. They even return phone calls!!!!!! I'm hoping for a long business relationship.

Great customer service every time. Place is always clean,…read morethe filtration system is top notch, best of its kind, Water taste great. They even have a cool loyalty rewards points system. Filled up 11 jugs today for $20.00

Thank you, Michael for your response, but it still is not clear when your lunchtime is taken…read more Sometimes it's at 1 o'clock sometimes at 2 PM. So consistency is really not your priority. Maybe you should put your lunch hours on the website.