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Wassenaar Pet Cemetery

5.0 (1 review)
Closed 8:00 am - 5:00 pm

Services - Wassenaar Pet Cemetery

Pet cremation services

Wassenaar Pet Cemetery Pet Cremation Services Photos

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8 years ago

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Bramalea Animal Hospital

Bramalea Animal Hospital

(7 reviews)

Love coming here... clean and everyone is super friendly…read more Always treats for the furbabies and Christine is the best!. Great customer service... which is so hard to find these days.

My mother and I came in for our dog's 9:00 am appointment today to see the vet Dr. Othmar 'Oats'…read moreTelep. We came in 10 minutes early and found out from the lone receptionist Christine that the doctor was running late stuck in traffic coming from Etobicoke. The roads are usually very light on traffic on Saturday mornings, so we found this a bit odd. Regardless, we accepted what was relayed to us by Christine. Christine sounded like she was in a rush for some reason, despite there being only one other customer waiting. My mother has to work today in Toronto at 10:00 am, so she was worried if she would be late to work depending on how far away the doctor was. My mother asked Christine (receptionist) if she could call the doctor and see how far away he was. Christine refused to accommodate this simple request that would have taken her literally one minute of her time, and just repeated that the doctor just called her. My mother again informed the Christine that she had to get to Toronto by 10:00 am and feared she would be late. Christine in an uncaring and sarcastic attitude told her "well if you want your dog to see the doctor, you'll just have to wait". Gee, Christine, that is the whole point of us coming 10 minutes early for our dog to see the doctor, isn't it? When someone comes to the vet, isn't it clear they want their pet to see the doctor? At this point we didn't say anything to stir up an argument with a single customer waiting. What kind of response is this? We found Christine to have exhibited extremely poor customer service. Not one time did she say sorry, not one time was she accommodating or even trying to accommodate a simple request that would have taken her one minute of her time, and not one time did Christine ask us whether or not we wanted to reschedule our appointment. Even as we decided to leave because of Christine's poor attitude, she didn't try to rectify the issue. Christine was not able to handle her job as a receptionist; she was already stressed out with two waiting customers. We will take our business elsewhere. Such a simple preventable attitude cost your employer easy money. Christine please go back and take some more customer service courses, you clearly need it.

Wassenaar Pet Cemetery - petcremation - Updated May 2026

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