I purchased a monthly membership for my wife and I can't remember better customer service than the…read moregentleman at Waves. Great product as well. Car wash always does a fantastic job. Highly recommend!!

My vehicle was damaged on April 11th at the West Georgia rd location. I spoke with an employee…read moreright after the incident and he wrote up a report and took photos of my vehicle. He explained that I would be contacted in 48 to 72 hours to explain the process. I received text message from Hayden to go to your preferred body shop to get a quote for the repair. He explained they would bill Waves directly. A day after I dropped my vehicle off for repair I received an email the day after explaining Waves would not cover the repair to fix my new vehicle. Employees of Waves are making inaccurate statements so they don't have to cover the damage their equipment caused.

Yesterday about 12:30pm I pulled up to the car wash & proceeded through the vacuums to the…read moreautomated system. I thought it would be similar to other gas station car washes I've used in the past. When I got to the automated system it would not accept my cash. I looked around for someone to assist but could not find anyone. I waited about 5-10 mins and suddenly a girl with bright red hair and a tag that said Ash appeared. Right behind her was a man with dreads who also was in back with this girl & he appeared flushed & was cracking up. She was on her phone giggling & laughing. I asked how do I pay cash? I was told they don't usually accept cash but she took my money ($30) and told me to go ahead. There was another girl with dark hair & a ponytail that the girl Ash waved to & held up the cash to let me go through. She proceeded to scrub my car with the brush. & I continued through the car wash. I'm quite sure these new scratches on my car are from that brush, tbh. After completing my wash, I continued on my way. I got to thinking... where did my cash go? Why is this girl waving my money in the air? I really don't feel this was an honest transaction. I do not have a receipt to show my purchase either. Honestly the entire incident was shady & I will not return to this car wash. I will return to butler where they don't scratch my car & laugh at everything. Not to mention, I'm not sure what was going on in that back office but they were certainly not doing the job they were hired to do. No one was out there to make sure things were running properly. When I looked back I could see the girl with red hair pulling on the man with dreads clothing like she was trying to remove his shirt. Is this the correct behavior for a workplace? I'm not sure but maybe corporate should look into the actions of their staff before something serious happens. I won't be back but I wanted to at least make management aware of my experience....

Paid extra to get the tire gloss and it barely hit on two tires. Asked if they had anything I could…read moreput on the tires and they said I could go through the car wash again...after I had just spent thirty minutes drying my SUV. Also, the parking place I pulled in had a non-working vacuum, so had to move to another spot. Definitely going somewhere else next time.

Got my truck washed here with Exterior Special that included hand drying to get that extra grime…read moreand make it shine. They did an awesome job! Will be back.

I am upping my review from 2 stars. I like that it is simpler to get through the car wash process…read morethan it was when Autobell first took over 2 years ago. Quite frankly, the previous establishment did a fantastic job. Autobell seems to hire young kids to do the vacuuming and detailing. Hate to say it, but I've lowered my expectations. The kids do a fairly decent job - not like the previous team - but good enough so that I am not disappointed afterward!

I have always been a very OCD person and my vehicle is no exception. When I moved to SC I lost all…read moremy "places", including my local detail shop. Due to my location here in Mauldin, I ended up at the Butler car wash. Being a person of habit, I stayed with them for nearly 2 years. I could not regret it more! Waves is less $$ for SO MUCH MORE!!! The monthly packages are the way to go for sure. For the ultimate package, I pay more than $6 a month, less than at the Butler car wash and it includes double the advantages. The actual wash system is FAR superior! My vehicle comes through the wash much cleaner, much easier to wipe down due to less residual water, and the tire shine is no joke!! + They offer a tire shine done by hand after your wash to ensure you get that sexy lookin shine. On top of that, the tire shine from other wash places locally fades out to nothing in an hour or two. The tire shine I get at Wash ls still looks great 2 days later! Frankly, the 3-mile drive is quiet and peaceful, so I have come to really enjoy heading into Waves at the end of my shift. Dial my vehicle in with free vacuum, a high-pressure air hose to knock the water out of those sticky places, then a quick calming drive home for the night. I can not recommend this location more! Alex, Jason, and Lovina went out of their way to make my first few visits especially welcoming. I was pretty overwhelmed by the example of outstanding customer service. Especially in this time when our customer service expectations are becoming lower and lower. It is a wonderful change of pace to get this kind of customer service after being on the phone with an AI bot to get a simple task handled.

Great place to wash your car. They got all the supplies to finish cleaning your car and free…read morevacuum. Also the have a car mat cleaner it works great. Very friendly staff

Great wash. Love the towels to finish drying and get those areas wash cannot get. Free vac is the…read morebest. So glad we joined the club.

3 stars for nearly 2 years of membership and the times they were good to me. I am not even going to…read moreuse my last month of membership after some pretty weak treatment. When explaining to the manager why I was cancelling, The "yeah whatever" turn around and wave as he walked away saying "sorry about that" was the the end for me. We live in a time when our expectations of customer service have become so low, we almost expect to get treated poorly and I am just over it. The wash is ok. The staff is ok. The entire process is ...ok. Having said all that I should thank them because as a result I found Waves Express carwash on Neely Ferry Rd, Just a 3 mile drive through quiet peaceful country roads to get a better monthly package, for $6 less a month! Super clean towels that are dry rather than 1/2 soaked every time. Same free vacuums and a high pressure air hose to clear our those unreachable places that always drip or leak. I am telling you the wash system is FAR superior. The tire shine at Butler Express lasts a couple hours. Waves---2 days. At the end of the day, If you want exceedingly better customer support, a much superior wash in every way possible. Packages and individual wash that offers more for less money - Make the 7min drive to Waves Express Car Wash 410 Neely Ferry Rd, Simpsonville, SC · (864) 987-8242. You will be much happier and save a decent bit of $$

I've always wanted to go here because I love the funny sign out front. But I was very impressed at…read morehow clean it was and how orderly. So many of the "do it yourself" washes are filthy with piles of dirt and trash around. Not here! The only thing that was confusing is that when you use a credit card, it puts a hold for $10 on your card no matter how many minutes you go. But the minimum charge is $3.50 for five minutes + of washing. I actually talked to the very friendly owner today and he advised me that that $10 charge that's pending is just a hold and I'll only be charged the $3.50. It's a lot more convenient to use a credit card then come in with tons of quarters. The quarter wash is $2.50; but only for 4 minutes. The $3.50 wash is almost 6 minutes, and you can renew before the timer expires. Highly recommend. His mother was right-- it is the best car wash in Greenville!

did a terrible job...i called and they would not do anything the inside mats still had dirt it was…read moreawful

Prices keep going up and service is poor. We need full-service competition! Missed spots of dirt,…read morepoor vacuuming, exterior is still wet.

This location is now Aqua Shine and they charged me for monthly full service wash $29.99 I did not…read moresign up for and the manager Hector Ortiz did return my numerous phone calls, texts and emails asking to remove the recurring charge. Someone charged me without my permission and the Manager has not provided the customer service to resolve my request.

Nice car wash. I came here on a late morning and they were steady. My car was clean and I was happy…read moreabout that. I did also appreciate the vacuum suction! I had a lot of crumbs in the car due to my kids and it felt like it was brand new.

Very easy to use. Very fast and better than the regular car washes with brushes. it was a great…read morevalue and the vacuums were also very easy to use. You can use a credit card. You don't have to have coins.

The Greenville Car Wash on Laurens is better than the one of Woodruff in my opinion. Woodruff road…read morestays too busy, they just try to rush you in and out doing as little as possible. The Greenville Car Was on Laurens is just a bit slower paced and it shows! They do a really good job on interior and exterior. If you see something that's been missed, they will come fix it no problem. Worth the money for sure.