Please don't go to this place without your own euro change!!! They are so unhelpful to their customers. Their machines say they accept 5, 10 and 20 euro bills, but they don't. Anything over a £5 will be eaten by the machine. I put in a £5 bill and got 1 token (costs £4) and £1 back, which was normal. Then I had to put in more for detergent & softener so I put in a £10 bill, but again it gave me 1 token and 1 euro back... no other change. Stole £5 right out of my pocket. Called the business over and over and the guy started sending me to voicemail after a couple attempted calls. Seriously? It's business hours, the laundromat is open, it's the business phone number AND no one is there to help customers if they need help? And you're declining repeated calls? Ridiculous. I'm doing the way-too-expensive laundry service at my hotel to my dismay. I'm really appalled at this business owner's lack of care and respect, when he's the one with the machine that says it takes bills that it actually just steals. Oh, and at the bottom of the coin machine I used, there was notice that was BLOCKED BY A METAL BAR SO YOU'RE UNABLE TO SEE IT something like "Maximum change £2". Well on one hand that would have been nice to see. On the other hand, I didn't even get £2 back for the 10 euro bill!! Crappy machines, crappy owner, crappy customer service. Genuinely wish I could give 0 stars.
When I finally got him on the phone, we had a language barrier so he hung up and sent me to voicemail again and then texted me saying "Mandami un messaggio." So I explained the situation and he just stops responding!!! No apology, no explanation, not even a response denying my refund request! After five to ten minutes waiting for a text, I obviously try to call again because I'm through with sitting around when I just want to leave at this point and get laundry done at the hotel. The guy started YELLING at me on the phone, so I hang up and text him photos of the machine's "warning label" (that isn't even accurate) that's blocked by the metal bar. He had his colleague come and since I decided to use the hotel service, I didn't want their tokens anymore. He still skimped me £7. In total, I paid 15 euros. He gave me 8 back. I'm so understanding and kind with service employees and I'm not a fucking Karen, but this was insanely upsetting how he acted and didn't take any responsibility for the fact that his machines' "guidelines" are literally lies. Save your time and money and go to a different laundromat. Or bring your own change so they can't steal your bills. read more