WARNING DANGEROUS OWNER !
potentially dangerous behaviour as done to me !
As a resident of Florence, I ventured to this laundromat to do my laundry, attracted by its late operating hours--it was the only place open until midnight. It was my maiden visit, and it will most certainly be my last.
After determining the cost and the process for my laundry, I realized I could finish before closing time. Happily, I started my laundry and sat down to watch a movie, setting a timer to check on my wash. However, my alarm revealed the wash cycle hadn't completed as expected; it hadn't even reached the spin cycle.
Realizing I wouldn't have enough time to dry my clothes before the laundromat closed, I was preparing to leave when a family of three, speaking Spanish, entered. The owner asked if they needed to do laundry even though it was 11:40 PM. Encouraged by their situation, I decided to dry my clothes, setting another alarm, and resumed my movie.
One of the family members signaled for my attention, pointing outside. Then, behind me, the owner's voice demanded to know how much longer my clothes would need to dry. I said "4 minutes", but he insisted in a strong voice I remove my clothes immediately, stating the shop was closing. This directive was confusing as the Spanish family was removing their clothes, and their machine hadn't finished yet. The owner, raising his voice, repeated his demand for us to remove our clothes because the shop was now closed.
I inquired, with genuine curiosity, why he allowed us to use the machines knowing well we would run past closing time, especially the Spanish family, who were significantly behind me in getting their laundry done.
Upon posing my question, the owner approached me with a demand to vacate the dryer and exit the premises, a response that left me astounded. His demeanor escalated quickly, as he raised his voice and gestured emphatically, accusing us of consistently acting as we please. I countered by highlighting the incongruity of allowing usage of the machines well into the night, which essentially constituted a form of dishonesty on his part. This exchange intensified the owner's aggression, prompting me to attempt recording the altercation for evidence. However, he thwarted my efforts by forcibly knocking the phone from my hand.
In a defensive posture, as the owner prepared to strike again, I managed to evade a belt swing aimed at my head to which he had taken off his waist. Following this, when he questioned my defensive push, I was bewildered by the necessity to justify my response to his unprovoked aggression.
As the situation deteriorated, the owner resorted to shutting off the lights and capturing photos of me, at which point I informed him of my intention to report the incident to the police.
In a further escalation, he threatened to lock down the facility and alert the authorities himself. I affirmed my intent to proceed to the police station as he departed on his electric scooter. For evidence clarification, I continued to record the scene while collecting my laundry, ensuring that the details of this unfortunate encounter were well-documented.
I invite the owner to a full truthful response to his reasoning behind his actions?
Because in past reviews he says his worker to which in face is him as he doesn't want to bear any consequences nor responsibilit... read more