Would always go here over a high street jewellers. They actually know what they are on about rather…read morethan just being salespeople. The jewellery is reasonable priced, and you get what you pay for rather than a high street jewellers who charges a standard price based on diamond carat, ignoring the rest of the qualities. Personal service, friendly family business.

The best jewellers I have ever dealt with. They take their time when serving you ensure that your…read morepurchase has been explained throughly and you are happy and their after sales care is second to none. They make you feel you are the most important person in the shop and far exceed customer expectations.I recommend anyone to shop here and I know they would never be dissappointed

Tried taking an unwanted christmas gift (boxed with receipt) back to them in order to exchange it…read morefor something I liked. Point blanked refused me less than a week after christmas. Their advice - "Chuck it on ebay", even the managers response was "Chuck it on ebay". Its not a cheap watch, and "Chuck it on ebay" isnt a response I would expect from ANY retail store, especially one that tries to pride itself on designer items and customer service. We were then ignored till we left, absolutely shocking terrible service. You get better service at poundland! I will be avoiding this place in the future, "Chuck it on ebay" does not suffice. Perhaps the owners should just take their business and just "Chuck it on ebay", maybe a new management team is called for. Again, shocking, terrible, abrupt and not friendly. I will definately be avoiding this place from now on.

This place is superb. They sell all sorts of jewellery, watches gifts etc. There is a fantastice…read morechoice both of designer ware and named brands with of lots of items at very good prices. They staff are always more than helpful. Repairs are also understaken along with battery suppies.It is situated in a street just of the city centre with plenty of parking around

Cheap and cheerful jewellery from this national chain store, but actually it's not that cheap…read moreanymore, and it's certainly not cheerful. The sales staff are dour and make it clear that even the bare minimum is too much trouble. And woe betide you if you ever have problems - getting someone to listen to you is difficult. There are often long queues as well, but the good thing about this store is that everything is laid out on the walls for you to look at, so no pushy sales staff. They say that you get what you pay for in life - if this is all you can afford to spend, I suggest you go to Warren James across the square instead.

Hello, I am one of the customers of your Coventry Branch.I…read morehave made several orders during summer sale theses days via the Coventry Branch, and I went there to collect one of my orders. This order should be collected on the day before yesterday with the other two orders but it was not prepared. It was prepared well yesterday and I got the call, but I didn't have time to pick it up. When I came to your shop today, I asked one of your staff who is a polite young man for assistance and I provided him with three order numbers. I also told him, two of these orders have been collected on the day before yesterday and I just couldn't remember the rest one which is a Marc Jacobs watch (These three order numbers were sent to me on the same day). So I just asked him to help me check and I told him I would come back afterwards to pick the Marc Jacobs one. In addition, I asked him to check my another order which is expected to be collected today (I haven't received a message yet). When I came back, the other staff who is a middle-aged woman in short hair was very impolite. She just said that one of your order was canceled in a very rude way and didn't explain anything. And she told me angrily and even yelled at me that I should provide my receipt instead of order number without listening to my explanation. Anyway, I got my Marc Jacobs and knew my other two watchers will arrive tomorrow. However, I AM VERY ANGRY WITH THIS LADY'S ATTITUDE.I think her behavior has gone against your management belief, and offended your customer in a very uncomfortable way, I would definitely report it as a racist discrimination should it happen again. I hope you can consider seriously and pay attention to this incident today. BR,

This is a lovley shop of the national chain. It is located right in the centre of Coventry so it is…read moreeasy to find. You can also order online i believe but it is nice to see exactly what you are buying. It has a large window display so you can browse before you enter the shop. Plenty of parking is nearby