Shocking. I walk in the clinic to obtain information. The date is 05/19/2026 at 2:00. The two…read moreladies at the front desk are absolutely the rudest individuals I have ever seen in a medical clinic setting. I walked to the front desk. They simple ignored me. No eye contact, no just minute, absolutely stoned faced looking at their computers. They looked like bad programmed robotics. After standing at the front desk, I realized they had no intention of helping me so I turned and walked out. They still did not say anything to me LOL. I called and asked to speak with Administrators so I could let them know I think there is a problem at the front desk. Someone answered but when I asked to speak with the Administrator they hung up. Clearly, for above reasons I would never recommend this medical clinic. I would hate to put my medical care in this organization. Bad, Bad,

Dr. Haun is amazing. Great doctor and a nice guy. He was my family physician for a few years and I…read morestarted traveling for work. After 2 years I came home and I needed to be seen about something. Because I was gone so long and I used different doctors where I was working, they held onto my patient files, but he had no problem taking me back in and referred me to the right surgeon for my problem.

We went in to check if we had covid and to get a prescription if we had Covid .We NEVER saw a…read moredoctor just a angry person who was a nurse [we did not know why she was so rude and angry] . We received a bill from a female doctor we never saw for writing a prescription for $3500 . We were shocked ,we tried to contact that female doctor the clinic head office to no avail. We received a bill from the clinic for not seeing a doctor just the angry nurse for $365. What this doctor did is an illegal billing according to to Texas medical law. The facilities were new but the staff seem to be agitated for some reason . If We get sick in Rockport we will stay away from Innovative Urgent Care & Family Health Clinic and suggest our friends do also. If we could gice this clinic and staff minus 5 stars we would . Just be aware if you have an emergency and have to seen by any staff at this clinic.

Staff is extremely nice, but doctor seems to be more a salesman for additional elective things than…read morewhat you already have been tested and diagnosed with and just need a doctor when you are new in town. We have insurance, but they have denied many things because they are elective. We get discount emails... yes... promos from our doctor?!? Weird experience.

I saw Angela for a year when she decided to change her practice to a self pay and no longer…read moreaccepted insurance. because I was happy with her I decided to stay with her even though it was expensive. after over a year I left her when she places her deals with pharmacies over her patients. it took two weeks to get my prescription and she refused to send it somewhere else so that I could get it sooner. I decided to change physicians and she pulled all the refills on my current prescriptions. this was just vindictive on her part. I would not recommend her but for her policies not her abilities.

Dr. Smith is our primary care physician and we could not be more pleased..He takes time with you…read moreand listens. We can usually get in quickly and lack of insurance is not a problem.

Awesome and respectful. Hears what your chief complaint might be and knows what to do next to help…read moreyou get better.

Well Med is the worst run medical provider that I have ever worked with 68 years of life…read more I could go through countless items of mistakes. This last one, however, is just amazing.. I have been on a particular medication for over 20 years. The doctor convinced me to change meds. The instructions that he gave me were if after two weeks you prefer the previous medication that you have been on call my office and will fall in a prescription of the first medication. That is exactly what happened.. Except some nurse or administrator failed to review my file and instead of ordering 200 mg per day. They ordered 50. I noticed a mistake. I am unable to get it corrected. I tried to log a complaint, and I was told this won't solve the problem. Well the problem is Well Med. How these organizations get licensed in state is beyond believe. They provide sub-standard administration assistance to their patients. MY WARNING GO SOMEWHERE ELSE!

A clinic is only as good as it's staff, and this clinic is extraordinary. I will get to the…read moredoctor, Dr. John Root last. First... Reception. The phone is always answered almost immediately after the welcome message. Everytime I call, they are professional and almost immediately able to answer my questions or, in THREE separate cases, see me on an emergency basis (who does this???). The Techs, the NP, the Doctor, all know their jobs and do them perfectly. Now, as to Dr. John Root, the current doctor at this clinic. He is the BEST general practitioner I've ever met (or even heard of). He reads your case before he sees you. He prioritizes the issues, and addresses them one by one. He sometimes guesses about possible solutions (he's almost always right anyway), but he's not afraid to say "I'm not sure". His 'bedside manner' is not empathetic, but more "I know what i'm doing. Listen to me because I've taken the time to listen to you". He's a good man, and a good doctor. I wish all doctors were like him.

Jenny with CPL labs is a wonder! Usually, when having to wait in line to receive any service, and…read morerealizing that there was only one staff person in the building handling all tasks from reception to documentation to service provision, in this case drawing blood, I'd be tempted to lower my rating of stars. But Jenny is flawless, fast, highly skilled, amicable, and can manage a crowd of grumpy early risers with cheery ease. CPL, give this woman a raise, she is your best employee.