We went on first impressions when choosing WG to handle the purchase of our first home, not the cheapest or most expensive and seemed professional and friendly...how wrong we were... as we all know buying a house is a stressful process but the Warner Goodman 'team' have taken any joy or excitement out of buying our first home, thank you.
Why will I be proactively telling people not to use this company? Multiple changes of agent, slow or no responses to both email and phone-calls, very poor setting of expectations and timescales, mistakes so many mistakes...most of what they were sending the building developers solicitors by way of contract queries were template standard questions most of which were irrelevant and worse still the only document that seemed to have been written specifically for our purchase had so many spelling and grammatical errors I assumed they'd outsourced it to a local primary school.
So we've just completed today, turns out our conveyance agent is on holiday this week, unsurprisingly no one told us.
So in conclusion? we've had to chase them every step of the way, they were incompetent in extremis and they added at least a month onto the whole process costing us thousands in additional rent and bills, if having heard this you still want to use them? Caveat Emptor..... read more
