Avoid the use of Warmworks at all costs. My experience with them has been absolutely horrific. I had my survey done in November 2023. Everything was signed and given the go ahead. Part of the offer was for loft insulation. I have had no proactive communication from Warmworks at all so I contacted them to arrange. I wad told it was cancelled because I have no vents in my loft. The problem being I do have vents. The surveyor saw those events as they were in the loft as part of the survey. They then asked a disabled, bluebadge customer to climb into the loft to "prove" I had vents before they would go ahead. When they finally acknowledged their mistake I was told there was a two month wait, which would've taken me to the end of winter before it was installed. I called to complain to Everwarm and was told they had appointments every single day of the following week. I had undercuts for my door as part of my offer. Its taken nearly a year for that to be arranged only for Everwarm to fail to show up. I called them and they advised the job was booked in so they would contact him. Tomorrow will be two weeks since that appointment and I've heard nothing since. I've put in a complaint to Warmworks which they should acknowledge within 2 days and investigate and respond to in 5 days. They've failed to do so. Another part of my offer was for the installation of storage heaters. After the survey by Omega Electrical I heard nothing for months. I wasn't given a copy of the technical survey or any information with regard to the timescale for the job. I also wasn't given suitable or sufficient information regarding the type of meter required. I have a smart meter which Warmworks want me to rip out and have replaced by a 5 port meter - at a cost of £499 with Scottish Power (I was not advised about this at all). The 5 port meter will be redundant by the middle of 2025 and will need to be replaced by the same smart meter I currently have. NONE of this was explained to me at the time to allow me to make an informed decision about whether to go ahead with using Warmworks. Their lack of communication, organisational skills and general project management is absolutely horrific and has made for an extremely stressful time. The have now proposed the use of a Dimplex Hub however they have delayed things so long that the new prices from 1st October have been put in place so I will have been financially impacted by their incompetence and I am unable to access the tariff that has been specifically designed for the Dimplex Hub so again this heating will be at a higher cost. They have ignored all my recent communications and called me today just after 3 o'clock demanding I change to an Economy 7 tariff (despite the delay in doing so being due to waiting on information from them) by close of business today or they will cancel my appointment for the 14th of October despite this being the first time they have mentioned this "deadline". I have involved my local MSP who has met with the CEO of Warmworks. I have put in 4 separate complaints with them. I have put in 2 complaints with the government and am now.progressing one of those complaints to the Ombudsman. I am both physically and mentally disabled and live with a chronic illness. My experience with Warmworks has severlwy impacted my physical and mental health. I cannot enough how much I would not recommend the use of Warmworkz to anyone. read more

What a complete shower of terrible, unprofessional people. This company set up by Energy Saving Trust, Everwarm etc to give grants to help, yes help people in need, with keeping warm, fitting insulation, heating to those eligible. These grants are from the Scottish Government. Horrible people to have in your home, rude and uncaring, not to mention unprofessional. Refused to say who they were (names) or what qualifications they had etc, but decided my home was "a health and safety risk" but would not explain, then said my home was unsafe and wanted a building warrant, which I had but they never asked for. Then they said the electrics were unsafe, so I offered the contact details of my qualified electrical but not interested. When they had the warrant, they wanted the EPC, again I had that, then they demanded a design and construction certificate. This is just to insulate two walls not all four just two, and for two doors. My MP contacted them and got no where, so eventually a building surveyor from Aberdeenshire council came, and he confirmed there was NO problem, with the building, health and safety, or the electrics. Warm Works, will not apologise, refuse to say who visited my home, what if any qualifications they had, or do the work I had been approved for. Everwarm are not interested, nor is EST who approves these companies to deal with public funds? they dont belong to any ombudsman, so no where to complain to. Best advise, stay well clear of them, and hope the goverment gives the contract to another comany next time read more