So, a little while ago I found that one of my boxed sets was missing a base, so I popped in to warhammer world and was told that this wasn't a problem. But, they didn't have any of the base in stock, so I had to sign up for their website, and pay for three bases, which took ten days to arrive. This was pretty awful but I was too confused and awkward to do anything except pay and wait.
Then I went in last week because all of the flying bases for my gargoyles were fucked, they didn't fit my minis and the stems didn't even fit into their bases! The staff member I dealt with opened up a fresh box of gargoyles and then proved that the bases were also miscast, accused me of not being able to build toy soldiers and then, very sweetly, gave me the flying bases from the boxed set he just opened, which he had demonstrated were defective. So now I have twenty fucking useless flying stands where before I had ten.
And gw flying stands are made of an incredibly brittle plastic that's a ball ache to shave and/or fit so ten extra stands that are also miscast is not a bonus!
I'm not going back and I miss when gw had real customer service, I have no idea what I'm going to do with this unit of gargoyles that don't have the flying stands they need read more