I went online and scheduled my service. When I got there at 8:50 am, I had to make sure they did…read moreall that I asked for in the 'Other' catagory. There was one other person waiting on their vehicle. Very quiet department. They did not take my truck back to start until after 10 am. At noon I asked for the status of my truck. He said it would be a while. Then he drove it up front and started working on the charges. They worked on my truck for no more than two hours. My labor charges was $604.50. There is no way that I will ever set foot in Short Honda again

The service department is terrible and will NOT take responsibility for their mistakes. I would…read moredefinitely NOT recommend using them for anything.

Parts Dept is A1 at this dealership. Paul and bull are top notch! Professional, considerate and…read moreknowledgeable

Spent all day working a deal. Finally came to one. They said they would Deliver the truck, they…read moredid. The whole frame was rusted. Gone in some spots. They guy had told me the truck was in "great" shape and he would drive it anywhere.....they thought I must have been a dumb woman and wouldn't look under it.

horrible customer service. they just care about money and not the community. vehicles are…read moreoverpriced and warranties are a joke.

Been waiting for 1 year now for a paint recall to be completed. Each time I call I get a different…read moreanswer. "Your number 9 on the list", "Your number 11 on the list", "Your number 8 on the list", "It will be 2 months, "It will be 22 weeks". Would not recommend.

Went to Walters Mazda in Pikeville. I had spoken with the salesman explaining that we were looking…read morefor a work vehicle for my Son whom would be traveling back and forth from Hazard. I was sold a car that from the day we took that car off the lot until 10/24/23 until FEBRUARY 12 2024 was absolute TRASH. After having the car in and out of the garage fixing all the things that needed to be repaired, my son noticed on his way back home from Hazard that the car was shaking horribly. Again taking the car BACK to the mechanic we discovered that this cars frame was COMPLETELY RUSTED OUT!! The car was so DANGEROUS that the mechanic himself took my son home. So after having bought this piece of GARBAGE the car has to be JUNKED!!! WALTERS MAZDA IN PIKEVILLE KY put a child's life in DANGER by allowing a vehicle be sold that should have never been on the road!!! LESSON LEARNED and hopefully everyone who reads this will think twice before buying from this place!!

I absolutely appreciate everything Walters has done for me! I recently purchased a new vehicle from…read morethem (which by the way I had the easiest car buying experience ever) but 2 weeks after I purchasEd my vehicle, I was notified of a recall. I called my salesman and he told me to bring The vehicle to the lot and he would put me in a loaner! They got the recall fixed and then delivered my vehicle back to me.. I really appreciate you guys!

Absolute worst experience ever at this place. Took my 2018 GMC Terrain in for an oil change. A…read morecouple of days later, the serpentine belt slipped causing our engine to begin over heating. I called the service center manager to ask if they recorded the oil changes/services because the dealership we had fix the serpentine belt told us that there was oil on the belt, which caused the slip. The new dealership added dye to the oil to find a leak and couldn't locate one. I called the manager here and explained the situation. His excuse is that the box for oil was marked red. I specifically asked when I picked it up if everything looked good and voiced our previous repairs on the same vehicle. I was told "nope, everything looked good." All they say is that the box was marked red so I should have asked why instead of just asking if everything was okay. The GM of the site better make this right. The service managers first excuse was that they were busy. I don't care, it's your job. If I brought my car in for an oil leak, I should have been verbally told, not just a box checked. Awful service and what an awful human being the service manager seems to be.

The people who work here are outrageously helpful. I was taking a photo road trip through…read moreAppalachia a couple of weeks ago, and I must have had an ounce of gas left. The down home country girl working the counter was so very welcoming and friendly that I actually enjoyed my time chatting with her while my tank was being filled. There was none of this pay first, and pump later mistrust that I usually find around the country. I also really needed to use the facilities and even though they were private, she graciously allowed me to resolve my emergency. If all businesses were this helpful, we would be much better off. I even learned how to pronounce the name of this little town and took a picture of the attendant!