Don't go anywhere else these girls are amazing. I broke a…read morelens out of my Ray Bans and had been to 2 other places one who was just going to order lens and hope they would fit. They took their time and had these very unique lens in stock at a very fair price. I had bent the arms of my shades and they even got them back to brand new.

BEWARE of their return policy. I bought sunglasses and wanted them to be prescription but prior to…read morethem sending to the lab literally less than 24hrs I returned to the store to take my glasses to wear "as is "for the weekend. When calling the following Monday to cancel the RX but keep the frames ( which had never gone to the lab) they told me I would only get store credit for RX lenses that were never made. I was NEVER told prior to the transaction that I couldn't get a refund if I changed my mind on the RX. The company is very deceitful in their business practice. I Want a refund on lenses that were never made not a store credit. This was a 1200.00 purchase and 600.00 was the frames. I will never recommend or go back into this store again and I'm warning anyone who shops there BEWARE!

Sunglass World sits near the front of Pier Park on the main strip and is a small, but mighty space…read morewith wall to wall glasses of all varieties. I popped in as I am in the market for a new pair of Ray-Bans. They had a couple of cases with all the goods, and while they had the style I was after, they didn't have many options from a color or finish perspective. This combined with the slight mark-up ultimately made me look elsewhere. Service was friendly. I was greeted upon entry, the fellas was busy and alone, so he was going all he could. The store is clean, organized and well kept and laid out. Easy to find what you after and plenty of mirrors. Overall, solid spot for a new pair of shades!

Bought something to hold my sunglasses on so I didn't loose them in the ocean as recommended by the…read moresalesperson and as soon I put them on the adjustable piece holding the silicone cables popped off and couldn't be found. The salesman told me there was nothing he could do. It was defective and now is worthless since it can't be tightened. A waste of money. Won't go back since they wouldn't rectify it with an exchange, refund or replace the small adjustable connector piece. Addendum: I called the manufacturer and she was nice enough to tell me she'd send me the adjustable piece; that it is known to come off and I should knot the end to keep it on.

What a dramatic change from almost a year ago. I revisited this location to give them another…read morechance. I'm thankful I did. The employees were friendly and helpful. Eye glass exam went great without any hiccups. Wide variety of frames to select from.

I would not recommend no one to go to this place they are not educated and they are not helpful is…read morenot worth it is very sad they do not know how to attend customers!

This is a review for my recent purchase on Sunglass World website…read more I lost my favorite Maui Jim sunglasses during a trip, and I wanted to buy the same pair; however, the same sunglasses had been sold out on Maui Jim website and other resellers' websites. I came across Sunglass World website, and found that they still had the same sunglasses. They also had a promotional price on those sunglasses. Without further looking into their reviews, I just went ahead to place an order. I waited for two days, but no email confirmation or anything. Then I started to worry since it was my first time to purchase from their website. I started to wonder if I fell at a scam. I emailed and waited for a day, but still no response. I called the number on the website, but nobody picked up. At one point, it was transferred to a voice inbox with different phone number. I was almost convinced that I had fell at a scam. Then I just called one of their physical stores in Florida. Someone picked up the phone and gave me a different number to call. It sounded like the physical store was real, but somehow the online store was not. I kept calling for two days, and finally a guy picked up the call and explained to me that there was a system issue and that everyone in the office was either on vacation or taking a leave. He was able to find my order to confirm with me that my order would be shipped out in the same day. He told me that I should be getting an email with the tracking information in next few hours. His words calmed me down a little bit, so I just waited for the email with the tracking information that he had promised. I gave it a weekend, but I still didn't see any email with the tracking information, so I started to call again. I kept calling, but none of the numbers worked. When I almost gave up and was about to call my credit card to dispute the charge, a lady from Sunglass World called. She was very polite and apologetic for their late response and system issue. She gave me a tracking number and told me that they had upgraded my shipment from ground shipping to 2nd day air shipping. She also said that they had thrown in a free gift along with my order and that they would send me a coupon via email for me to use next time. I entered the tracking number online and did see a shipment had been dropped off, so now I know I didn't fall at any scam. Sunglass World is definitely legit!! As they had promised, I did receive my order with an extra piece of cleaning cloth. It's much bigger than regular glasses cleaning cloth, so I guess we could use it for multiple purposes, like computer screens. I didn't get the email coupon, however. I kind of have a mixed feeling toward this business. The ending turned out to be fine. I am surprised that they don't respond to phone calls or emails. I can understand that sometimes things happen and nobody is in the office to answer phone calls or emails, but no response for a few days without any sort of notice, such as phone greeting recording or automated email responses, was just not a business like practice. I just have to be honest to say that they should improve their customer service. I also found some other online reviews mentioning that they couldn't reach out to anyone at the customer service. I was thinking if I should give them 3 or 4 stars. Honestly, the deals are probably the best among all the online deals I could find. I am happy to find such a great deal to buy a pair of Maui Jim sunglasses. Maybe I will still buy again if I see any good deals.

Hello, My boyfriend…read moreand I were in your location on Saturday March 12th and were extremely impressed with Jessica M customer service. My boyfriend and I both purchased brand new Ray Ban's. I am an assistant director of a boutique have been working in the customer service industry for 8+ years and just wanted to pass it along that Jessica M. is a great asset to your store! Thank you & will return next time we are in Florida!

I had a bad experience . The red hair lady was incredibly rude . She asked if she could assist me…read moreand I politely said " No ma'am I am just looking for now , thank you "(I was very polite). She then turns to the only other customer in the small store KNOWING my boyfriend and I could hear her and says very loudly " It's so annoying when people say that, I was trying to be nice and it's so disrespectful I'm just trying to help" then proceeds with " when I am out in public and people ask me that I actually allow them to help me and be nice ". She kept going on and it got to the point where we were so uncomfortable we left the store. It was also easy to tell the other customer didn't know what to say. Very disappointed.

Very friendly staff and very helpful every time I go in or call for parts! All staff is very…read moreknowledgeable! My go to place for parts!

Amazing customer service! Nick V went about and beyond! He came outside and installed my headlight…read moreand my kids tag light! Super nice! Give this man a raise!

We are in from Fort Lauderdale, FL with a new Verizon phone that did not transfer correctly. So we…read morevisited Verizon Panama City Beach and Jake not only helped me with the transfer but also helped out my sister and her Apple lap top issues- a real professional with a heart of gold! It took over an hour to get it all figured out- but he was amazing, as were the other guys working nearby- helpful and kind. Thank you Jake!

Buying a new iPhone should not make a person want to weep. Verizon is like an obnoxious person in…read morethe seat next to you in economy class on a long flight. Once there all you can do is endure. So what distinguishes Verizon from the rest? Most cellular service networks now have great coverage and when cellular service works they are great. So all the technical stuff is a given. TERRIBLE CUSTOMER SERVICE IS WHAT MAKES VERIZON STAND OUT. Everyone I talked to over two weeks, for about 40 hours, online, on voice, and in person were very nice. They assured me they would take care of my problem. They repeatedly went on and on about my value to Verizon. They lied. Near the end of my encounter with this monument to indifferent incompetence a Verizon employee told me that many of the operators routinely promise actions just to get you to end the conversation. I was told that there had been no follow up on my previous calls. That was the only truth I heard through this nightmare. When the problem Verizon created was finally corrected I asked the supervisor for a recompense for all my trouble. This "supervisor" acted annoyed, complete with hemming and hawing, then said she would give me a $50 credit. I received a $20 credit. Drop the mic. Try anyone else. It will not be worse. I promise.

Huge kudos to Jaden and Mr Guppy who patiently crafted the perfect part I needed for a repair…read more Thank you so very much

I placed a significant order on June 28, 2026 (Order #redacted) for a full set of premium Ninja…read moregrilling gear: the Ninja Artisan Ceramic Grill Pizza Stone (16 in. LX 16 in. W), the Ninja FlexFlame ProConnect 3 Burner Liquid Propane Grill and Smoker (Black with Griddle Accessory), the Ninja Black Grill Cover, and the Ninja Stainless Steel Grill Rack (15 lb, 24.33 in. LX 9.65 in. W). This was specifically for my kids and grandkids visiting for the week of the 4th of July--America's 250th birthday. I wanted to host memorable family cookouts, pizzas on the stone, smoking, and grilling with everyone together. The order was supposed to be delivered on July 2nd. Instead, Ace Hardware completely failed me with zero communication. No delivery on the 2nd. No email updates. Nothing. On July 3rd, I called the local store to arrange pickup, only to be told the entire order had been cancelled. I then called Ace Hardware customer service, and they confirmed the cancellation but could provide zero explanation for why it happened. No apology of substance, no offer to expedite a replacement, no compensation--just a shrug and "it's cancelled." This level of incompetence is infuriating. I planned around their promised delivery. I told my family we'd have this new setup ready. Instead, I'm scrambling last-minute on a holiday weekend, dealing with disappointment, and explaining to grandkids why we can't use the gear we were excited about. No "processing" updates, no "out of stock" heads-up, no courtesy call or email--they just vanished the order like it never existed. For a major holiday purchase tied to family memories, this is unacceptable. Ace Hardware's system is broken. Their communication is nonexistent. Their customer service is useless. They ruined what should have been a highlight of our family reunion. I've shopped at Ace for years expecting small-town reliability with big-box inventory, but this experience proves they're just another unreliable corporation that doesn't care once the order is placed. Do not buy from Ace Hardware online. They will let you down at the worst possible time with zero accountability. I will be taking my business elsewhere and warning everyone I know. Strongly recommend avoiding Ace Hardware for any time-sensitive or important purchases.