I was in Broken Bow on vacation when my son suddenly had an asthma attack. I called the Walmart pharmacy to have them pull his prescription from our home Walmart in Frisco, TX. The person I spoke with, Shavonne, showed absolutely no sense of urgency. I even provided the Walmart RX number, and she told me, "I'm not pulling him up, so I don't know." I asked her to try searching my name instead -- she couldn't do that either. As someone who works in the healthcare field, this was extremely concerning. "I don't know" is not an acceptable response when a child is having a medical emergency. I then told her it sounded like user error and asked for a manager. She said the manager was busy. I told her I would hold. The manager eventually called me back (my phone had lost signal), found my son's information, and said they would get the prescription ready. I thanked her and told her we were an hour away -- she said that was fine. When we arrived, the pharmacy was closed for lunch. Given the urgency of the situation, they could have easily said, "We will be closed from 1:30-2:00," but no one mentioned this at all. I asked a regular Walmart employee if they could please get the pharmacist because my son was having an asthma attack. They tried but couldn't reach anyone. They ended up calling an ambulance -- and the ambulance staff was amazing. They immediately gave my son the medication he needed. While my husband stayed with our son in the ambulance, I ran inside to pick up the prescription since the pharmacy should have been open again. When I got to the counter, I was ignored for about two minutes until Shavonne finally came up. I told her who I was and that my son was currently in the ambulance outside. Again -- no urgency, no apology, nothing. She told me the medication would be $120. I asked if she ran it through insurance. She said my son "doesn't have insurance." He absolutely does, and it should already be in the system. She then asked Bella if she had the insurance card. I handed her what she asked for, and she snapped, "This is medical coverage." I told her she needed the RX card -- which she should have known to ask for in the first place. I didn't have the RX card with me, and she said, "Well, that's the only way I can proceed." I told her again that my son was literally sitting in an ambulance outside. She said, "I'm not going to help you." The ambulance staff came inside and asked if the medication was ready. I told Bella to please repeat what she had just told me. She said nothing. Suddenly she wanted to act like she had been providing great service, which was absolutely not the case. At that point, I told them to just ring it up at whatever price so I could leave. They told me it was $50, but Shavonne rang it up as $83. My son DOES have insurance, and this pharmacy was completely incapable of helping an out‑of‑town family in a medical emergency. Jason, the manager on the floor, did purchase the other medication my son needed, and I truly appreciate him and the store employees who helped call the ambulance. My issue is solely with the pharmacy. As a healthcare professional, I am shocked at the lack of empathy, urgency, and basic customer service shown by Bella and Shavonne. They need immediate retraining on customer service, communication, and professional conduct. I am giving the store itself 2 stars because the regular employees were helpful. But the pharmacy experience deserves 0 stars. This was unacceptable, especially with a child in medical distress. read more

Why is there two registers closed on busy days? Do you not teach your employees to say "Thank you"? The people that stand at the front, most have little personality. Train your employees that customers are important. read more

One person working the customer service counter that could help with financial, one "coach" who checked people out if you didn't have anything to weigh, the 1st of the month, 1 person at customer service and registers closed. 7 people in line at the service desk. The cashier who waited on me kept checking her phone. The GM was leaving and joked "I guess I"ll have to wait in line. Customer service is the worst and doesn't get better. At the customer service area it needs something so people know where the line is. Why don't people say "Thank you" anymore. Customer service is a 0. Someone help with CS. read more

Pretty much your average Walmart experience - expect to see all the usual products and layout. It's pretty busy all the time, but we didn't have any issues getting our groceries since the store is also massive. There is an enormous parking lot so always plenty of spots available. read more

I purchased a hummingbird feeder from the Walmart in Idabel, OK in April. in early August the bottom of the feeder fell off. I returned the feeder to the Walmart and requested an exchange. They refused and stated the return policy was 90 days. I pointed out that I was requesting an exchange ( not a return) on a defective product they continued to sell. They told the request needed to be with the manufacture. I am disappointed that Walmart would not stand up for their customers when there is defective products. Homer Brown read more

Nearly the entire town shops here, so it's always packed, especially during the beginning of the month and around the holidays. You can come here and run into just about anyone in the daytime. It's less congested and more peaceful in the evenings if that's your thing. You can dance or fart in the aisles if you want lol. Customer service is pretty good on the floor. I think they do a pretty good job staying stocked considering they're always busy. The front end is comprised of a lot of young cashiers who socialize with each other a lot. They do get the job done though. I wish they had a larger produce section, but that's just me. It's hard to find items for the health conscious individual at this location. I think those type of items aren't as popular. Their automotive and sporting goods department, on the other hand, is the best I've seen at any Wal-Mart. I didn't get a chance to scope out the garden area, but I'd like to see that too! read more

Need more cashiers. And also stock the make up my goodness. First of the month everything on the selves food wise is gone and under stocked . The restrooms in the back are clean. If you have a small amount of merchandise use the self checkout it's a lot faster read more

The parking lot situation is a disaster. There is not enough handicap parking. I have stage 4 cancer and some days I don't have the stamina to walk long distances. So walking from the back 40 sucks. read more

Since I predominately shop here in this little town, I guess one would say I am a fan. However, sometimes I've seen elderly needing help putting their groceries in their basked at checkout...and the cashier just stands there...doesn't happen often though. Another gripe is that the cashier will start checking out the next customer, before you can even get your change back in your purse...which causes the next customer to step up practically on top of you before you're through. Most of my gripes are about the customers in the store..very rude sometimes...like pressing up against you with their buggy on check out...and standing close behind you when you are trying to get money out of your purse...not a good shopping experience. read more