I used to be an avid Marshalls, TJ Maxx, and Home Goods shopper when I lived elsewhere. I use to…read morealso enjoy going to different locations when I traveled until a recent experience at my local store. Sadly, I learned that each store or a small group of stores have different buyers which pick what the store carries. I went to the Marshall's in Covington as it is the only one around and it was very dirty, the towels I bought I had to return because they fell apart after one washing even though they were a top brand, so that was odd and the customer service, including the management, was awful.
In a recent visit, I was attempting to buy replacement towels for the ones the fell apart, a small colander, and some other household items. I was at the store with a friend and her teenage daughter. They checked out ahead of me. When I went to check out, I was "helped" by a robust young lady named "Diamond." Her name did not match her attitude and overall demeanor. On one of the items I planned to purchase, the barcode would not read. I told Diamond to not bother I would skip it as I had two other people waiting on me and I was in a hurry.
The manager, who was very rude and would not listen to me, overheard, and stated she would just go grab another one with a better tag. I stated to the manager, "I am in a hurry please don't bother," but she ignored my instructions and stated she would go grab one anyway. When she returned, she had been unable to find the exact item, delayed me from buying the other items I was going to purchase, then began to complain about how overwhelmed she was because it was busy and she didn't know what to do. Clearly, this "manager" is not a good fit for being a manager. If a line of about 10 people in a small retail store overwhelms you, this is not your calling. It's not rocket science.
Diamond then grabbed the item the manager handed to me and threw it down on a shelf while rolling her eyes at the manager and me and grunting loudly. I stated she that she should have just listened to me in the first place and could she just please ring up my items so I could go. Diamond then grabbed the towels and shook them and stated to me, "do you want these or not", while rolling her eyes and smacking her gum in my face. I told her to keep them. On principal, I can't shop here. I then asked her what her name was, and she got about 6 inches from my face, shoved her name tag at me, and grunted "it's, uh, it's Diamond" while rolling her eyes again.
Other than the horrible customer service the selection is limited, nothing is organized, tags are missing on items and it is not very clean as compared to other locations. I will never shop here again.