Have been a customer for many years and appreciate the assistance and creativity offered for my…read morespecific banking needs. Thank you TCB

Have been a customer since the West University Branch First opened, and overall, have been…read moresatisfied with their on line bill pay set up. However, today I tried to add SiEnergy to my bill pay account and Texas Citizens' system would not accept the zip code I was trying to enter for Si Energy address. A quick call resolved the issue when I was advised because the payee address was a PO Box number I could not add it to bill pay. I then went to my Chase Bank account and lo and behold it went straight through with the correct address and zip code aleady on file there. Bit disappointed with TCB and this result.

The staff in the Bank was fine, but I needed to do a wire transfer to another bank and it took two…read moredays and a second in person visit to get it done. So was not happy with back office staff.

Very good and friendly customer service, especially Ms. Kim, the teller, always greeted me with a…read moresmile at the Sugar Land branch. She is professional and knowledgeable whenever I have questions.

Friendly customer service with speedy tellers and responsive staff. No clue why the reviews are so…read morelow for this bank. I've been a Bank of America customer for 24 years and I have used this bank exclusively for the last two years since I moved to Sugar Land.

If you're looking for personal attention and a team that knows you, this is a wonderful credit…read moreunion to do business with. I have been with Southern Star Credit Union since it was the credit union for Dresser Industries days. They care about their customers. Yes, there are limitations, but they have been extremely good to me. Being small and caring is more important to most people. Highly recommend.

Small mom and pop credit union lacking a lot of common day banking technologies. No ATM cash…read moredeposits, rudimentary online banking with no bill pay, one location, closed weekends and they use a 3rd party banking app. Each transaction is followed by a "TRACE" comment so you have a bunch of garbage in your transaction history you can't stop or filter out. Their credit union also won't connect to MINT which I tried to solve unsuccessfully. They accidentally deposited 3k of mine into someone else's account once and they lost or stole $500 in cash when I went to exchange $20s for $100s recently. It was after that I had no choice but to move my loan and close my accounts. It was THE worst credit union I have ever done business with. I highly recommend not using SouthernStar. It was a relief to get out of this place.

You have to have integrity to work in a bank, and most of the employees here understand that…read more This location is in Katy and it does have an ATM. It's a nice stand-alone, an attractive new-looking building, and I do think they have integrity much as the name suggests. And not sure why there aren't any reviews of it yet but I guess there are now!

Great Bank to do business with. They treat you like a family! ATM, drive through all is great!!read more

I had to help my mother-in-law transact some business here because her branch is in New Orleans…read more They are located at the front if the Memorial mall. They were very helpful and we were able to get things done in a quick and precise manner. I had to go back a couple of days later to do a transaction and it went very smooth. I highly recommend them.

My experience with First Horizon has been the worst. Once they took over from First Tennessee it's…read morebeen a nightmare. So many inconsistent bankers and so much more I could say. Most importantly bank with someone else.

Ahhhhhhh! Mandy was sooooo helpful with opening a new account! Not only was she helpful with making…read moresure I understood step by step and the benefits of banking with Texas Bay, her welcoming and warm spirit made my experience a positive one. She was very friendly and I really enjoyed that this location is smaller than other places I've banked with. It makes me feel more safe and secure knowing that I know who works in the branch. As well as knowing who the manager is. If y'all need help with anything, ask for Mandy! She is so kind, wise and super helpful!

I joined the credit union because I wanted to be treated like a human being not a number like a…read morenational bank. After 4 years with NO overdrafts or any other issues, my mother in law wrote me a check just north of $90k. I deposited in on a Friday and they said there would be a hold. I get it. Thats common for a check that size. On Monday, the check she wrote cleared her credit union. On Wednesday, 5 days after it was deposited, I called to ask if they could release the funds. The lady on the phone said she would submit the request and someone would get to it by Friday. She also said, if they can't release all of the funds, would there be lesser amount that would "help". I said $25,000 would be fine. She then asked what the funds would be used for. Is that really any of her, or the credit unions business? It is NONE OF THEIR BUSINESS what the funds are for. Church donation, Vegas trip, hookers and blow? A violation of privacy on their part! Well, on Friday, I called to see what their "ruling" was. I had to wait 17 minutes to get to a human. I was then put on hold to be transferred to the branch manager because I requested to speak to the manager of my branch. The call was disconnected 10 minutes later while I was on hold. I called back in and waited another 16 minutes to get to a human. They said they would not release ANY of the funds. THE CHECK HAS BEEN CLEARED NOW FOR 8 DAYS!!!! SO.... Here is what you can expect from Texas Bay Credit Union: 1. YOU are just a number. They are like allllllll the national banks in that they will only loan you an umbrella on a sunny day. NO advantage to a credit union and NO quantity of locations. 2. You will be treated like a common criminal and disrespected after years of banking with them and you will have to ask mommy for an allowance and explain what you want to spend YOUR money on. 3. You WILL NEVER get a call back from the actual branch manager. (Still haven't spoken to her. It is now Sunday, 10 days after the check was deposited.) Maybe day ELEVEN will be different. Not holding my breath. Don't misunderstand me, the big banks won't be any nicer to you or provide better service, but at least you have more ATM's to use around the state and the world.