I've only tried ordering online -- twice, as they had the exact ChiaGoo needle set I've been wanting, at an excellent price. Both times, I tried to follow up on my order via email and phone several times. No messages were returned. My first order was eventually cancelled without explanation; I assumed it was because Apple appeared to have messed up my information (I've never had that happen before, so I really don't know what happened), and since I could never get a hold of someone to provide proper info, I assumed that's why they canceled the order over two months later. I tried ordering again, this time being very careful with my payment information, but again, it's nearly two months later, and I haven't been able to get a hold of anyone via phone or email. Neither my order confirmation nor the order status page on their site give me any hint as to what method of payment was used, and at this point I can't remember what I used, only that I was careful to be sure it was accurate. I've tried searching my usual cards' transactions, but perhaps they show up with an alternate business name, or something went wrong again, because I can't find the charge.
Are they closed? Did something bad happen? I hope they're all right, and if they are, that I hear back about my order inquiries via email or that someone answers the phone. read more