I've only tried ordering online -- twice, as they had the exact ChiaGoo needle set I've been wanting, at an excellent price. Both times, I tried to follow up on my order via email and phone several times. No messages were returned. My first order was eventually cancelled without explanation; I assumed it was because Apple appeared to have messed up my information (I've never had that happen before, so I really don't know what happened), and since I could never get a hold of someone to provide proper info, I assumed that's why they canceled the order over two months later. I tried ordering again, this time being very careful with my payment information, but again, it's nearly two months later, and I haven't been able to get a hold of anyone via phone or email. Neither my order confirmation nor the order status page on their site give me any hint as to what method of payment was used, and at this point I can't remember what I used, only that I was careful to be sure it was accurate. I've tried searching my usual cards' transactions, but perhaps they show up with an alternate business name, or something went wrong again, because I can't find the charge. Are they closed? Did something bad happen? I hope they're all right, and if they are, that I hear back about my order inquiries via email or that someone answers the phone. read more

Oh this place is fabulous! I had never been to a local small biz yarn shop. I was allll over the place, learning about yarn and being thoroughly confused. The two folks working were so patient, kind, and helpful!! As I'm still pretty new to crochet (3yrs), I decided to go with a natural fiber and not super expensive (but still more than acrylic at a big box). I think I got 4 hanks, and they caked them for me. They had buttons to match! read more

What a beautiful shop. The owners were so nice. Wish I lived closer! I enjoyed talking with the owner and I know I'll enjoy the gorgeous yarn I purchased. read more

Amazing product selection! The guys there are so helpful. I was able to learn to use fiber for crochet vs just yarn--made a couple cool gifts! read more

I placed an online order that required shipping to Western MO. The items (four circular needles that aren't available in my state) were well-packaged and shipped incredibly quickly. The store owners even included a cute thank you card. Once I knit through the two large Rubbermaid tubs of yarn in my basement, I will happily order from Wall of Yarn again! read more