I had to visit the office to pay for a reserved personalized plate I had ordered online. One thing…read moreto know is that once you reserve a personalized plate online, you have five business days to go into the office and pay the associated fee. Otherwise, the plate will no longer be held for you. Something helpful I learned from the dealership where I purchased my car is that if you have a vehicle that was declared a total loss, you can bring the declaration letter along with the necessary documentation and receive a credit toward the registration and tag for your new vehicle. In my case, I received about a $40 credit, which was a nice surprise. The office was fairly busy when I arrived, but the line was moving steadily and efficiently. I was assisted by a pleasant young lady named Jazmine, who was incredibly patient as I gathered and provided all of the documents needed. Her calm attitude and kind service helped lower my stress level quite a bit, and I was truly grateful for her help.

Went in for tags and no wait time to get to the counter. I was in and out within 20 minutes…read more Parking is either on the street or the parking lot. The personnel is very professional also. Fill your forms out before getting there and check your personal checks and everything will go fast. Note: downtown does not have the Star for your drivers license. Just a note

Update on 2/19/2025. I had another outstanding experience at the Courthouse Annex (just east of…read morethis courthouse) yesterday. I wanted to a. renew my driver's license and b. remove my organ donor status. I assumed the organ donor status change would involve some paperwork. I checked online and did not see any. Off I went to the Annex, and within 5 minutes, I had the organ donor status changed to non-donor, my new temporary driver's license printed out, and new photo made for my driver's license. And the lady working the counter was beyond kind and courteous! All these great experiences at the Limestone County Courthouse/Annex have nearly erased my bad memories of Madison County Courthouse. All courthouses could take serious notes from the manner Limestone County operates - professionally, kindly, and expeditiously!

Awesome historical court house with a rich history. Located in the proverbial town square. Must…read morehave been something to see before all the security and screening operations to enter. They even have a standing statue to remember the fallen confederate soldiers. Pretty cool. Only in Alabama.

Nice new building located just off 6th ave Decatur. That is also called Hwy 31 south…read more As u enter the building u meet 3 armed guards: security is fine. Tell them your business and the show u the proper floor and the elevator. Great service ‍

If one must get a STAR*ID (in compliance with the REAL ID Act) or replacement, etc. this is the…read moreplace to do it vs the Huntsville location. Totally worth the drive than having to wait a couple hours or half a day at the local HSV office. If you don't know about the REAL ID Act... Effective January 22, 2018, air travelers with a driver's license or identification card issued by a state that does not meet the requirements of the REAL ID Act (unless that state has been granted an extension to comply with the Act) must present an alternative form of identification acceptable to TSA in order to board a commercial domestic flight. Over the next two years, those states that are not REAL ID compliant are strongly encouraged to meet the requirements of the law for the benefit of their residents. Upon successfully getting through the metal detectors on the 1st floor, the license office is forward and to your left, then the first door on RT. Be prepared to read a lot of signs, but don't fret. You're in the right place. ;D There will be a screen to check-in at to obtain a # specific to your visit. STAR*IDs (whether drivers license or non-driving ID) are on the 1st floor in that office where one gets their #. DL renewals are on 2nd floor. Appointments are recommended, but who wants to wait 2-3 weeks out, right?! Came in here recently to get a STAR*ID drivers license since I lost mine, and was quite pleased w my experience. From the officers at the front scanning machine / metal detectors to the worker (Michelle B.) who assisted me, all were genuinely kind and respectful! If you present yourself w respect & kindness to others, it'll be mirrored back to you here. Though don't take kindness as naive or weakness. They're tough cookies here yet respectful. Gotta love when you come across kind government workers. They're far and few, especially in SoCal. Lol. Anywho, if you had to choose between HSV and Decatur, I totally recommend getting your necessary documents done here. I was in @ 9:02a, seen @ 10:20a, and out the door w a new STAR*ID DL at 10:35a! Thanks Michelle B. for being quick, efficient, hospitable, and kind!! While the waiting room was tight, bring your patience for those around you, maybe even a book or a juiced up mobile phone (ringer off), and lots of grace and mercy for the irritable and disrespectful kid w their tiresome parent. Last but not least, be sure to leave your firearms, knives, and such weapons in the car, or risk having the metal detector go off. Lesson learned. Yikes! Had to go back out and secure mine in the car. The officers were super kind about it, I think surprised too. Lol.

Over the years I've been to the courthouse plenty of times. Driver's permit and driver's license(s)…read morebecause I would lose them, registering to vote and the most pleasant experience here - getting married! Yup, the hubs and I left work a little early on a Wednesday, drove to the courthouse, and got hitched by a Justice of the Peace. I think it was $15.00. We had the option of adding a photograph for maybe $5.00 or $10.00 and I opted out. The Judge who presided over our "ceremony" did a fine job and was very pleasant! It was short, sweet, and legit! Since then, they've stopped marrying folks at the courthouse, which I think is a shame! My only dings on this courthouse are a. it is architecturally super unattractive b. parking can be a slight challenge, at least by Huntsville standards, and c. wait times for driver's licenses and other normal transactions can be excessive d. the restrooms are sorely out of date and didn't have room for a bride-to-be to spruce up for her wedding. Although I live in Limestone County now (the friendliest courthouse and municipal staff on the planet), I'm not current on Madison County courthouse's offerings; however, I do know the city has expanded their municipal footprint with the county structure off Church Street, the beautiful new Federal structure near Lowe (downtown Huntsville) and the SE Huntsville facility. Well done, Huntsville/Madison County!

I came here to do my Homestead exemption for my house. The courthouse closed all entrances but one…read more& is requiring face masks and use of hand sanitizer upon entry. The tax assessor's office was a quick experience. I was in and out in about 10-15 minutes.

I'm giving this review four stars instead of five only because; each time I visit or call this…read morecourthouse, I'm met with a harsh attitude from the employees. I've visited the Revenue office, property tax office and driver's license office and not a smile, courtesy or personable customer service throughout any of these spaces. Your questions may or may not be answered by the first employee but eventually you'll receive an answer. So completing the service is a 4, but the customer service is a 1. I have to return unless I move.

I scheduled my daughter 3 weeks in advance for her learner's permit test at this office. The test…read morewas scheduled for 8am Friday April 18, using the DMV website. I received an email confirmation for that date, time and location. We had gathered all the documents listed on the website. The morning of the appointment my husband and daughter got up early and drove the 40 minutes from our home in Leeds to this courthouse. On the way we received a text with a link to check in for the appointment - but when they arrived, the building was CLOSED. A line was outside with people who had appointments. After all the preparation we had done, it is absolutely ridiculous that we were able to schedule an appointment, receive confirmation AND check-in information when the building wasn't even going to be open that day. We are furious. This service is funded BY taxpayers FOR taxpayers and yet the taxpayers seem to be the last people considered here. This kind of crap has become accepted in the community because "this is just how government operates." Absolutely unacceptable. If I could leave zero stars I would. My husband and I both work full time outside the home and don't have many days we can use during the work week away from our jobs. This is shockingly absurd and infuriating.

04/13/26, I went to the Jefferson County Courthouse in Birmingham, Alabama today to get a…read morereplacement driver's license, and a really nice lady named Toni helped me. I had lost my wallet at home and was trying to get everything taken care of. She explained the newer document rules to prove identity, such as needing things like a birth certificate, and she was very helpful and polite. A friend who was with me asked if there was anything else that might work, such as an old driver's license, and Toni kindly checked and let us know that would help. I came back with it and was able to get my replacement license. Later, she even stopped by and kindly asked if I got my license. I told her yes, and that she was a really nice lady. I appreciated her kindness and helpful attitude very much. God bless! Mark H. Elders

Huge place. Very clean and very secured Lol. I'm performing my best woman duties as my best friends…read moreget married. I am elated to be here for them as they've been there for me in ways that I could never repay them for (has nothing to do with the review I know) I do dislike that all of the ministers here refuse to marry same sex couples here. I know it's their personal choice but it's disheartening all the same. Only one does and he's here only on Friday's and not all day and they refused to give us his information so we had to find someone. Thank God that the pastor that was due to marry me in July was available short notice. The testars is for the discrimination we felt being here today. Either way what we came for was accomplished and my besties got married.

I had the unfortunate pleasure of renewing my tag at this awful place. First time and hopefully it…read morewill be my LAST time after this year renewing anything and dealing with anyone in this awful state. On August 21st I went to renew my tag and I wanted to get custom lettering on my license plate. I encountered a very rude and nasty black woman named Debra. I explained to her 3 or 4 times the lettering I wanted on my license plate. I did not want a special plate like some people here get whether it's the "God Bless America"(), Wildlife, UNA, etc plates. I just wanted the traditional Alabama nature plate. This fool argued with me for over 5 mins telling me I could not have that and that I had to get a full custom plate. I told her no and that I have seen other drivers with that same traditional plate with custom wording on them. She again argues with me and tells me no but then she laughed at me twice while doing it. She told me I had to pick a license plate from a book of custom plates they have. I again told her no and tried explaining what I wanted and again she argued and laughed at me. That's when another lady named Missy walked by and I asked her to assist me which offended Debra because she so rudely told Missy I did not know what I wanted. So Missy also said I could not have the traditional plate and that I had to pick. At this point I went ahead and picked a plate because time was being wasted and I needed to get back to work. I ended up spending over $70 for something I did not want. The next day on Aug.22nd I called and asked to speak to the highest up supervisor of that department. That's when I got yet another "Einstein" who was even more incompetent and nasty. I spoke with Catherine Miner and explained what happened and she too said I had to get a custom plate. Catherine refused to give me the name of the worker so I could report her. In fact she just laughed and brushed it off. When I asked to speak to her boss which is Judge Rosser conveniently he wasn't there and she did not know when he would be. This past Saturday while leaving Walmart a driver in front of me had the traditional Alabama nature plate but with custom wording. That is what prompted me to call the tag and title office this morning. I spoke with Jennifer and specifically asked if one can get custom lettering on a traditional Alabama plate and she said yes. So I ask why was I told that you couldn't and was forced into picking a special plate when that's not what I wanted. She then chalked it up to a misunderstanding and that Debra and Missy didn't understand what I wanted. Lol I don't see how when I said what I wanted and explained it to them multiple times. When I told her my biggest issue was the customer service and explained how Debra was rude and nasty she said "I don't think she was" to which I said when you laugh in a customer's face and make snide comments that is rude. So I asked to speak with another supervisor specifically the one I spoke with last time and that's when she transferred me to that awful Miner woman. Note to Catherine MIner when you want to be "nice" don't refer to another grown adult woman as "honey". That is a word my spouse and I call each other. If you want to be "nice" refer to grown women as ma'am or Ms. I asked her to explain why she lied to me about the plate and she said "I never said that" and "don't ever put words in my mouth I never said and I've been doing this job 25 years". If that's the case you should know your office policies. You nor your workers should be telling customers no they can't have something when they can. I notice the people in this state that mess up never take personal accountability, blame you, won't listen, and fly off the handle when they are exposed. Had I been told the CORRECT information I would not be writing this review nor would I have had to call up there twice to get the correct information. Catherine then proceeds to tell me they can switch plates at my expense. They mess up, give me false information, don't bother owning up to it or apologizing, and I have to shell out another $70 something to fix their mistake? These are the people that are hired into these government jobs? The bar is set extremely low with their hiring process. I emailed Rosser about this incident not expecting to hear back from him but he emailed me back apologizing, gave me his desk number, and told me to call him Sept.30th so he could investigate my complaint. I called him that Monday morning and left a voicemail. He never returned my call and 3 days later I emailed him, let him know I called, and never heard back from him. This fool emailed me back and said he spoke to his staff and that I was treated well, received good service, and there is nothing his office will do. This man lied and had no plans to speak with me and correct the situation as he said in his email. I see why Alabama and it's citizens have the reputation it has. That "southern hospitality" is a myth.

I always get fast, friendly, and courteous service. It's a little inconvenient to get in because…read moreyou have to go through a security check now prior to entering, but I guess that's a sign of the times. I also like that you can pay car tag renewals by mail, saving a lot of time for a minimal fee.

Long lines but they moved quickly. I was in and out during my lunch break. Pleasant surprise! This…read moresatellite office is easy to get to and has ample parking available. The revenue worker who assisted me was friendly. My only complaint is the price of my tag!! Ahhhhhhhhhhhhh!!!

For those of us in Trussville, this location is much more convenient to get to, and probably less…read morebusy, than the one downtown. This is one of the few branches that has all the same functionality as the downtown location. We decided to go here to register our new vehicle so we could save some time. Their hours are very convenient as well. Their staff was a little brusk or rude, but they are working a pretty thankless job, so I can't hold it against them too much. We were thankful to save some time, and will definitely come back here again next time instead of going downtown.