First things, first. I have been a patient here for close to twenty years - through three different…read morepractice owners/dentists - and have always gotten great dental care. Brenda is probably the best hygienist I've ever been to. Personable and pleasant, thorough and knowledgeable - an all-around excellent hygienist. Dr. Settles is equally great. I cannot say enough good things about them or their treatment and skill level. The office staff, on the other hand, is abysmal. They routinely send out "bills" based on " insurance estimates", even after the participating insurance company has paid. Most recently I called to question a bill that both I and my insurance said was paid and that I owed nothing. This was the second time I received this bill and was now "past due." (Delta Dental told me it was paid within one week of my visit.) "Susan" initially took my call. Three different times I gave her my name and account number, and each time she tried linking me to a totally different patient. Finally, she transferred me to "Tina", the office manager. I have never been treated so rudely nor unprofessionally as Tina treated me. Tina first told me that the bill was automatically generated and there was nothing to be done about it. When I challenged her, she told me that was just the way it was and to ignore it. I pressed her by saying it needs to be fixed and that I did not want to end up in collections due to an automated erroneous "bill" (that is based on an estimate.) Again, Tina blew it off so I followed by saying that she knew there was error and wouldn't fix it, and that if I ended up in collections I reserved the right to sue for false billing; she/her office needed to fix this, that I was done dealing with it. Things went horribly sideways from that point on. Tina said she'd just "de-list" me and I'd never hear anything from them again. I replied by saying I had no intention of quitting the practice, only that I wanted the billing corrected. From that point onwards, Tina constantly over-talked me and wouldn't let me say anything. I tried telling her that I had already called Delta Dental, that Delta Dental told me I owed nothing, and that Wytheville Dental Group had been paid on June 21, 2023 for my June 14, 2023 office visit. I also kept trying to tell Tina that Delta Dental had provided a reference/event number. Tina kept over-talking me and wouldn't listen. I finally told her to "shut up and listen to me for just a minute." Tina then hung up the phone on me. I never got a chance to give her, nor anyone else, the reference number from Delta Dental. I tried calling back for the next fifteen minutes, but my calls were never answered. I can only presume Tina told the front desk to ignore my calls. I then reached out to Wytheville Dental Group via their Facebook page. Within an hour, someone named "Sherry" responded, saying she would call me "around 9 am" the following morning. Edited to add that Sherry is the overall practice manager. She called as promised, and was very professional and very apologetic, and she assured me that this issue will be addressed. Thank you, Sherry.

Wasn't the best experience, I called they got me in the same day. I tell them I need a tooth…read morepulled. I went to the back so they can look at it and after they get done they tell me there isn't anything they can do and proceed to charge me $104 for nothing. No prescription, couldn't extract a wisdom tooth. So left with a tooth still hurting $104 dollars broker.

My wife and I both came same day and were examined by Whitney. We came away very pleased with her…read moreand those supporting her. Excellent service. We will see them again. Thanks

if you have to see a dermatologist I would not go to derm one doesn't matter if you have an…read moreappointment to be seen you make a appointment and sit waiting for your appointment a few people come in and go to be seen and mean while you are sitting waiting for your appointment for almost a hour you question why your still waiting oh follow ups come before new patients are seen so if you don't have a lot of time to waste I wouldn't go there I wouldn't go every again

At 66 years old - and having dental care in 5 states - I can say the care & professional treatment…read moreI experienced with Dr. Wilson & the team was top shelf. Friendly front desk people, a most thorough and thoughtful professional exam, and the best cleaning I've ever had -- she even asked my type of floss & made a suggestion. It's not my favorite thing to do but finding this office was a blessing.

Communication skills are a priority in everything one does. Make sure you contact Susan, the…read morereceptionist, weekly to make sure she has received paperwork from the insurance company prior to your appt. She will tell you never received paperwork and then she will want FULL payment prior to seeing the dentist. I scheduled an appt a month in advance and Susan waits until I'm in the office to say she never received the paperwork. She didn't even want me talking to Dr. Eric Wilson to discuss the problem. I had to remind her that she doesn't own th business and she isn't the dentist. Next, make sure Dr. Eric Wilson is committed to doing the work he says he can do. A few months ago he said he could do the work and then he changed his mind once I was there for the appt. I took leave time from work and lost pay just to go to this appt and Wilson Dental failed to do their job. I don't recommend them unless you have time and money to waste.

I get lots of useful and needed items here. I never go anywhere else to buy shampoo, conditioner…read moreand birthday or sympathy cards. You never know what they will have that wasn't there the day before. They are an excellent store to shop in for holiday decorations and birthday bags, party items and balloons! All the employees have been very nice.

Occasionally a good deal and a good place to go when you need something small last minute, but…read morethere are never enough cashiers and most of the time the employees are rude.