Efficient pharmacy and the pharmacists have been nice to me so far. Just that one pharmacist needs…read moreto put his chest hair away... this is a pharmacy not the bar.

I needed a couple small things The price tags are 2 colors…read more The lower price is the unit price which means nothing. We are the higher number. The restroom is lock n key only. Nice enough

I needed a vaccine, and Sylvania is the best! You barely feel the needle prick, and the next day,…read moremy arm is not even a bit sore.

Amazing staff, great locally owned pharmacy! Customer service was unbelievable and so friendly…read more Glad places like this still exist where people get it.

worse pharmacy ever Pharmacist on Main Street need to get educated on customer service and also…read moreneed to learn to respect the customer. not as knowledgeable as CVS

BEEN coming here for years!!!! Since i was 10 coming for a candy bar the employees over the years…read morehave been great !! Like carol and a few others who unfortunately are gone ! Now there is just a bitch manager and new emloyees with bad attitudes to bad!!!

CVS isn't actually a pharmacy. It's a convenience store that happens to have a pharmacy in the…read moreback. This location is clean, I like the staff, and they have ample parking. Also, it's right on College Highway in a convenient location. If you want a review of just CVS locations, then this is a five star business. However, CVS is flawed as a whole, so three stars is the highest I can give any location. Let me explain my last statement further. First of all, there are never enough people at the registers. That's only where it begins. They have the slowest checkout process on the planet. The stores are set up to be a convenience store, with customers only buying a handful of items at a time. However, they run great sales on grocery items. This should be a good thing, but they can't handle people coming up to the counter with a cart full of items. Even without that happening, one person ahead of you in line means you'll be standing there for a while. There is no reason why anybody should have to call for backup because three people are in line, but somehow they've made the process so slow that it's necessary. Like I said earlier, this is a convenience store that just so happens to have a pharmacy in the back. The problem is that the pharmacy isn't always open. I don't know if it's law, or what, but you can't buy cold medicine with ephedrine at the regualr checkout. Newsflash: New Englanders can afford cocaine, so nobody is using that box of Mucinex to cook meth. This ain't Montana. Still, if you're so congested you can't breathe on a Sunday at 7p.m., you're out of luck. So, if you're looking for a CVS, this is one of the best. If you're looking for a pharmacy or convenience store, go somewhere else.

I have never had a good experience at this pharmacy. Every time I have been to fill a prescription…read moresomething goes wrong with the computer system, order, someone "forgot" etc. one female pharmacist is extremely rude. Worst CVS around. Go to rite aid for prescriptions instead. The retail section of the CVS is great, and the manager is very helpful. But the pharmacy is a headache. Every time.

You shouldn't lock up every item as though your regular customers are thieves AND also not provide…read moreenough staff to attend to buyers when the customer service button is pushed. It can't be both, CVS. If I run in for a quick drink/ personal item/ etc, I shouldn't be waiting aimlessly in aisles for 5-10 while my requests are ignored.

this location is great plenty of parking , convenient…read morelocation , fast service -I'm always in and out . they always fill my Prescriptions on time - without any issues or delays . Walgreens on the other hand .. ALWAYS an issue :) thanks for being awesome cvs

I was told twice that they had my prescription in stock, after which I had spent hours trying to…read morefind, only to find out when I called back and spoke with a different pharmacist the next day that they actually didn't have it at all. The pharmacy member had a different prescription in stock which was the wrong prescription. At no point did they call me back to tell me this. They handled everything terribly. The initial pharmacy member was rude and clearly stressed to the point she couldn't handle her job. Would avoid this pharmacy!

On hold for over an hour when 1:30 (their lunch time) hit and the call disconnected. Waited for…read moretheir lunch to end, and called back. On hold for 22 minutes when someone answered. I explained why I was calling and they said "we don't have time for this" and hung up on me. Ridiculous. Update: on hold for another 37 minutes when someone picked up, said "haven't you figured out we are not taking calls?" And hung up on me.

I don't normally shop at Walgreens, but DCF gave me gift cards to buy supplies for a baby placed in…read moremy care. I stopped in this morning, and their hours, which are totally different from what is listed on their website, are from 9 to 6. Are you kidding? What drugstore is open from 9 to 6? I went across the street to CVS, it open as 7 a.m., bought what I needed, and passed the gift cards to a homeless person on the corner. I am calling corporate today to report that they are totally lying about their hours of operation, and will NEVER shop at another Walgreens again.

I ordered my refill online said it would be ready at a specific time. I come several hours later…read moreand they say it isn't ready and to call next time I refill so I call this time, go to pick it up several hours after the time it was supposed to be ready and AGAIN, they don't have it ready and I have to wait 30 minutes after I waited 30 minutes in line already. What Is the point of having auto refill and a specified pickup time if your not going to have it ready?

On Wednesday, October 9, 2025, I went into CVS on Riverdale Street West Springfield Mass to pick up…read moremy prescriptions. I waited around 15 minutes in line before it was my turn to pick up my medication. Then when it was my turn I waited almost a half hour because they couldn't find my prescriptions. They said they misplaced them!!! I was quite upset because in their profession, misplacing medication is a big no no. So I left with no prescriptions. The medication was very important! It has to do with my depression, anxiety and insomnia!! So here I am this morning with no medication for my depression and anxiety. I would like to see this not happen again. I got no phone call to let me know if they found them or not!!

The CVS Pharmacy on Riverdale has been consistently awful to deal with. Every time I have a…read moreprescription sent there, whether for myself or my two year old son, something goes wrong. They never communicate when there's an issue with insurance, the provider, or if a medication is out of stock. They don't call, they don't follow up with doctors' offices, and they absolutely do not call patients, even though they claim they do. I've had to go in person multiple times just to get updates, only to be given a different excuse each time. The latest example: my OB-GYN sent in a prenatal prescription back in October. It sat unfilled for weeks. I went in several times, and no one could give me a clear answer. Then, mysteriously, as soon as the pharmacist finally called the doctor today, it went through instantly. When the pharmacist called to ask if I still wanted it, she couldn't hang up on me fast enough once I said yes and asked why it took weeks to resolve something so simple. This location is disorganized, uncommunicative, and unreliable. If you value your time or your health, I strongly suggest using a different pharmacy.

Used FedEx drop off for documents headed out-of-state for overnight service. They held the…read moredocuments and then called the other party (again, out-of-state) 5 days later saying the package was ready for pickup in Easthampton. This level of incompetence takes real effort and practice. Well-done Walgreens and FedEx! It would have been quicker to send by carrier pigeon.

Pharmacy hours are too short, the help is rude, The store is too dark, turn on a few more lights! I…read morewould give them 0 stars!

This is an excellent and very welcome resource in West Springfield. The pharmacist is responsive to…read morequestions and is knowledgeable about a variety of medications. It is a relief to do business where I do not feel rushed or as if I am inconveniencing the pharmacist. I highly recommend this business and look forward to see what other services they add to their site.

From the owner: We are here to serve our community! We have been serving the West Springfield community since March…read moreof 2023. Our customer service will exceed your expectations. Come see the difference!