It is so nice to have a non chain localy ownedl pharmacy that you use for short term medicines…read more The customer service at this business can't be beat. There are plenty of pharmacists and techs to promptly process prescriptions as they come in. On one occasion I had to drive a distance from an Immediate Care facility to pick up a prescription on a Saturday afternoon. While my husband was driving I called the pharmacy to make sure they had received the prescription and were filling it. I warned them that I would probably arrive five minutes before closing. No problem, the prescription had been received and was being filled as we spoke. I arrived right on time and the prescription was waiting for me. You don't get that kind of service at a chain pharmacy. This business definitely deserves five stars!

My family of five have used Walgreens and Kroger over the past 10 years while living here in…read moreShelbyville and on suggestion of our doctor, we switched to Shelbyville pharmacy. It has been such an easy transition. I never have to worry about them, not having the staff to be open like you do it at Walgreens. They're so kind and friendly and never too busy to talk to you or to fill your order.

I was very surprised that this pharmacy pays so much attention to their customers. I've been living…read morein a small town and have lived in large cities most of my life. They treated me like my small town pharmacy does, recognized me and patiently addressed all of my pharmaceutical needs for me and my family. They didn't keep me waiting long and were considerate with my time. I was very impressed.

The worst customer service ever for a pharmacy; all I wanted was to confirm the cost of a…read moreprescription through SingleCare before transferring it to CVS. The bot answering service gives no options to speak to a human! Called the 800 Customer Service number, again couldn't reach a human unless I set-up an account. Called me simple but why would I need an account until it is determined CVS is the best place to use for my prescription?

Watch out for this "establishment." They will RIP your loved ones off. They upsale by selling meds…read morepre packaged when it's not needed. They will deliver every day of the week, opposed to one lump sum for more money. They're rude and money hungry. They won't bill to secondary insurance. I'd definitely advise you to tread w caution w this one. They are all about taking from the elderly on fixed incomes.

Best small business pharmacy ever. Workers are friendly and they are super fast at what they do! I…read morehighly suggest getting your prescriptions done here!

Pharmacy Per Per…read morePharmacy, meds would be delivered on Monday. They were not. They had received script from my doc several days prior but failed to order on time. When I'm out, life is miserable. When I called to inquire, (they didn't call me to let me know, ) clerk was extremely rude, & grilled me with questions about the medication and my dosage. First, if there are issues with the script, call the doctor, I have no control over that. Second, that issue had nothing to do with the fact that they forgot to order it. When I went to the pharmacy to pick up a partial, I felt physically terrible. I became tearful out of anger and frustration. The clerk I had just spoken to on the phone looked at me, laughed and rolled her eyes. I need to say that again. I was crying, she laughed and rolled her eyes. I completed my purchase and left. I was so rattled I waited three days to approach pharmacy manager to discuss calmly. This is what happened: First, she raved about the kind and loving employee. Second, she mumbled a three second apology. Third, she said there were notations in my file where in the past I had been "belligerent."This also has nothing to do with their failure to order on time. FYI the "belligerent"episode, which had occurred about a year prior, happened because the pharmacy failed again to order on time, so I would be in active withdrawal from OxyContin cold turkey for 24 to 48 hours post-surgery. I asked her if under those circumstances she might be upset. Blank stare. Finally, she says if I'm unhappy, I can go someplace else. In a way, her behavior was even more unsettling than her clerk's. She had heard about the situation before I came in so she was aware and had time to reflect. She lectured me like I was a child called into the principal's office, making it clear she did not give one flying flip about the customer. She has plenty of those and doesn't need me, this is true. But I was still hoping she would do the right thing. I was looking for "I'm sorry you had a bad experience. That was unacceptable." How did we get to this place as a culture when these people who deal everyday with folks who are seriously ill, some terminally, think it's OK to be absolutely horrible? When sometimes life is such a struggle that you become emotional, it's OK for someone to laugh at you? If you use that pharmacy you should know that if you are having a bad day, some body that could be your grandchild, without input or supervision, can mark your file with their own opinion, and that notation stays there. Then later if you ever have a problem, they'll use that and throw it in your face to avoid accountability. Sad.

Every time I've visited this location, the pharmacist and staff have been so friendly and helpful…read more 10/10 recommend if you want personalized pharmacy care.

I would not recommend this pharmacy to anyone. I've been with this pharmacy for almost a year I…read morehave had nothing but issue after issue. 90% of the time if my doctor gets me a new prescription I've got to wait anywhere between 3 to 5 days to get it because they never have anything in stock. Then today I was told that I wouldn't be able to get my medication that my doctor wrote a prescription for because they wouldn't break even on it they would not make any money on filling this prescription they've had that prescription for two weeks and not one time have they called me to tell me that when it was something I was supposed to be taking immediatelyinstead of calling me and telling me that they would not filling it.Most unorganized pharmacy I have ever seen. This was the East side location in Frankfort Kentucky

Capital Pharmacy has been great for keeping up with our vaccinations for flu & Covid. They are very…read morehelpful with our other medications, too. Hubby takes insulin & Capital Pharmacy delivers that & keeps it chilled. We had to get a wheelchair from them, & they delivered it & showed us how to use the foot extension. Capital Pharmacy has been good to us!

I have spent the last 2 days attempting to just speak to a real person at this business. Doctor…read moregave me a script to have filled and fax the it same time to them. He advised to follow up with a call "to move the process along"; that should have been a clue. Can someone listen to your voicemail messages and just return my call. If not I will just call the doctor back and see what other compounding pharmacies are around central KY.

Had been going to another compounding pharmacy in town that used a filler that made me as sick as…read morethe generic drug and refused to consider an alternative or to admit anything was haywire. Louisville Pharmacy worked with me to get the right filler for a gf medication. The pharmacist was superb! He made the right decision right off the bat as soon as I explained my experience. Go here!!

The Care at the Compound Care Pharmacy is outstanding…read more Their professionalism combined with careful detail & understanding of client needs is very consistent. Thank you CCP!

Service, they deliver easy to work with. Compounds are a bit more expensive but a good Dr thinks…read moreoutside the box.

If you're a Norton Commons native or in the surrounding area I would 10/10 recommend Commons Corner…read moreApothecary. I myself love to support local businesses and this one did not disappoint as far as apothecaries go! They're conveniently located on Norton Commons Blvd and are easy to access with plenty of room for street parking. They have a variety of over-the-counter products and can fill your prescriptions easily. If you're interested in finding out more about CBD, they carry a professional line that can only be sold via pharmacy or through a healthcare provider. (Extract Wellness!) The staff was extremely versed and knowledgeable about CBD so if you've been looking to try it, I would 1000% recommend bringing your questions here!

Only made one visit here upon recommendation of a physician as a place to find good, quality CBD…read moreoil for pain/discomfort treatment. It's a nice, little place and reminds me of the drugstores of old before the megachains like Walgreens and CVS took over. I halfway expected to see a soda fountain lurking in the back! LOL! They don't stock a huge amount of OTC stuff, but they have what seem to be the necessities and, if I lived in Norton Commons, I would likely make this my pharmacy of choice.