This pharmacy has some of the rudest staff I've ever encountered. Normally I would overlook poor customer service because the location and drive-through are convenient, but the level of incompetence has become impossible to ignore. I stayed with this pharmacy for five years due to insurance coverage and convenience, but that ends now. Today I watched an elderly man--well over 80 years old--be openly degraded and yelled at by a technician at the counter. It was absolutely disgusting. Moments later, the same technician refused to assist me and told me to "call my insurance because it's not his problem." As a healthcare provider for the past 20 years, who works with pharmacies daily, I have never been so appalled by the way a staff member treated customers. This behavior is completely unacceptable and reflects a serious problem with professionalism and patient care. read more

Ample parking. One stop shop. I have the app which always has coupons especially for photos. They print pretty fast. Great pricing

Our experience at this Pharmacy has been nothing but disorganized, irresponsible and incompetent. Unfortunately my husband's insurance only takes this pharmacy. So disappointing read more

Maybe Saturday was a fluke but today I am sure- worst service anywhere!!!! The customer service keeps leaving me waiting with an unresolved problem to go help other customers. Why don't you finish helping me get my missing print before you go serving other customers? Wtf??? Never coming back. read more

Really a helpful visit, Turned out to be more than a breath of fresh air. I'd give them a 5 but you'd think I was exaggerating. I'm not, it took 3 minutes with employee Ra to get me back on Yelp helping out the neighborhood with my endorsement of the Balboa Clairemont location. I had a purpose to my visit, he worked with me offering more than one solution, and being receptive, creative, helpful and all in good spirit and humor. I ended up saving a bunch of money and getting much more than I expected when I walked in the door. Five Stars to Ra at Walgreens! Ive also gotten vaccines at Walgreens and it was much better with surprisingly great staff then as well. read more

Walgreens - This is the maps street view, its the location near Home Depot in Clairemont 92117. - Drugstores Near Me - San Diego, California

Josephine is an absolute doll! She was so kind and handled all the customers so well. She had to deal with many customers and while I was patient, others weren't. She handled it with such professionalism! 10/10 read more

I don't mind being put on hold right after my call connects -- the first time. But today, I went through a ridiculous loop: after five minutes on hold, it rang like I was finally getting through, only for someone to immediately put me on hold again. A few minutes later, same thing -- it rings, I hear some background noise, then I'm thrown back on hold. No greeting, no "thanks for holding," nothing. Just silence, then hold music. This happened multiple times over more than 20 minutes. There should be a policy: put a customer on hold once. Maybe twice -- if the second time comes with a quick "thanks for your patience" or something. I get that Walgreens is a huge corporation, but it's run by people. People who also need to pick up their prescriptions. You all should understand how frustrating this is. Do better. Oh, and while you're at it -- for the love of serotonin, please change your hold music. Opus No. 1 is not the vibe when I'm trying to refill my antidepressants. read more

I absolutely LOVE the pharmacists, especially Cherish, Helen and Katrine at Balboa store. I would give them each a 5 star rating. They always go above and beyond to take care of my unique medication needs as a senior with a rare medical condition. My only complaint is with the long wait times to get through the phone lines. Please hire more people to answer phones! Especially with all of us new RiteAid customers who transferred our scripts over to Walgreens. Tonite I called almost half an hour before closing and couldn't get through. Then the male tech finally came on the line 4 minutes before closing and told me i can't talk to pharmacist and call tomorrow morning which is inconvenient. read more

The pharmacy is an absolute disaster. I wish I could give 0 stars. Don't attempt to call them, that will waste your time. You will be put on hold for exuberant amounts of time, it will ring, they'll answer and immediately hang up or tell you they cannot hear you. Sometimes they do what I call the "no speak special" in which it will ring, they'll click answer so you can hear the background noise of an answered line & then WHAM you're back on hold with a loop of music that makes you wish you were filling antipsychotic prescriptions instead of your birth control. If you want to go in to the store be prepared for a long line. If you get to the front of the line there is no guarantee that your prescription is ready. You may be thinking the drive thru is the way to go then, right? Wrong. It could be anywhere from a 15-45 minute wait. And you guessed it, your prescription may not be ready. One thing they'll tell you is to wait for the Walgreen's automated system to call or text you when your prescription is ready. This is also a lie, the system is rarely used effectively. I've trusted the text notification system too many times to count, only to be told my prescription is not in stock. Look, if someone from Walgreens or Walgreens corporate reads this- please, hire more staff to support them, train them, pay them-- idc what the problem is but this place makes a dumpster fire look suitable for making s'mores. read more

Awful pharmacy experience. Long lines and the staff seemed discombobulated. You've been warned. Take my advice and sign up for home delivery or find another Walgreens-- although honestly, home delivery is your best option. read more

Beware of this (and all) Walgreens. Website quotes one price. Pick up at the store charges a higher price. Because I live two blocks from this place, I went there after seeing an item listed "on sale" at $17.99 for "in store pick up." Nowhere on the webpage did it state that the price ONLY applies if you pay online. When asked about this, rather than just give me the sale price, or call the store manager for the $2 difference, the rude "sales clerk" could only mutter repeatedly "that's the online price", even when I showed her the webpage where it says nothing of the sort. I know many stores advertise that the discounted price only applies to orders placed online (Target and Walmart are very clear on the website). However, the Walgreens website for the item I was looking at merely stated that "Curbside and in-store pickup available for this order." read more

The Tucson store at Ft. Lowell/Campbell in Tucson has such a wonderful staff, especially Jessica in cosmetics and the entire pharmacy. They treat me like a friend and always find the bonus coupons for me. As an added bonus, the store smells like Jordan Almonds. read more

Bad service for pharmacy, don't answer call or answer with wrong information or denied receiving prescription from Dr. Long waiting in line, while so many people in the pharmacy area are talking, laughing, etc. Overall just bad service. Need improvement, open more than one window for service when long line or when someone taking long time for help with questions. Store is clean and other sections are wonderful. read more

I stopped by yesterday to pick up a prescription for my husband and the pharmacy had a sign saying it was closed. There was no indication this was just for lunch, but the clerk explained to me it was and that this is the same sign they've been using for a while. I suggested it might be better to explain that on the window sign and she said she would pass it on to management. There have been numerous times I receive a text saying a prescription is ready and when I arrive, it is not. There also seems to be some mandatory delay built into their system for prescriptions too. It doesn't seem to matter if we've had the prescription filled before, just vague messages like "awaiting approval from the provider" or waiting on insurance for my dog's meds when there is no insurance involved. Epic fail in customer communications. read more

Walgreens - The sign they use for lunch breaks does not indicate when or if the pharmacy will be reopened. It just Sign for lunch breaks - Drugstores Near Me - San Diego, California

Had great experience with cashier in black vest today. Went into Walgreens looking for cane for family member, but turns out price in store was different. Cashier just let me order item online and then helped me get it. Great experience helping customer that was also in a rush. read more

If you treat people with respect they will return it. Even if they don't, we all have bad or hard days...I spent a lot of time in hospitals, for things you couldn't imagine...I will just say 'heart & transplant'...the medications I take to keep me alive are both costly and tearing my body apart. Pharmacist and pharmacies at the store level are there to help you-they are not corporate they don't own the stores and they don't make the policy---if you want changes write and call corporate and give a thank you to your store pharmacy, they'll appreciate it and work harder for you. These folks are medical heroes, each and every one of them--don't forget it. read more

Best pharmacy, fuck cvs. I very much enjoy Walgreens customer service is great. You should get your drugs here

What a mess. The last thing my dentist said after a tooth extraction was, "Get the pain pills in you before the shot wears off. I also was given an antibiotic. I get there but the antibiotic was not filled. I had to wait. The pain had not started. No problem. Then I waited some more. There was some pain. Finally I get the prescription in a stapled bag. I go all the way home and there was no hydrocodone. I called Walgreens. I asked where were my pain pills? By then my mouth was hurting. They said maybe it wasn't filled yet. Why did they not tell me? The person on the phone did not know why. I explained that I was hurting, I was about 20 minutes away and it was during rush hour. I was told I could come down and get it, they were opened to nine. Well I am finally at home with the medication but now my mouth is throbbing. I need to find a closer pharmacy and with people who have an understanding of their patients needs. read more

ZERO STARS!!! This store is the Laziest, most Incompetent Walgreens I have ever seen. The pharmacy is a JOKE. They are rarely on duty, they don't answer the phone. Instead they repeatedly pickup and place the call back on hold until the caller gives up. Their drive through window is NEVER open during their prescribed business hours. Walgreens would be better served by firing everybody and burning the building to the ground. I will never do business with this sorry excuse of a pharmacy again. read more

Trying to call the pharmacy is the worst thing in the world. The people helping are lovely and is by no means their fault, but if you get put on HOLD, the call forwards you somewhere else after a few minutes then automatically hangs up on you so you'll need to redial again. I don't mind actually holding, but why the hell does the holding service hang up on you? That's outrageous. read more

We made an appointment (and received a confirmed registration note) to get the latest Covid booster. Although we have Kaiser (a big HMO here) we have gotten all our previous vaccines and boosters at stores like Walgreens and Vons. But when we got there today, they said that the rules changed in May and Kaiser members were no longer allowed to be vaccinated there. This information--in a city where Kaiser is extremely common--should have been mentioned in the online registration. We shouldn't have been able to make the registration and take time off work to go all the way down there and then been turned away. The pharmacist just shrugged and said that the online registration lets anyone make register, and then you get accepted or turned down once you arrive. Not good customer service. read more

TL;DR - if you're looking to get vaccines and don't have a PCP, go across the street to CVS or maybe a different Walgreens location. This one is chaotic, and they almost gave me the wrong vaccine!! I needed to get two recommended vaccines for an upcoming international trip. The vaccines are more unusual and not necessarily in stock, but the Walgreens website had me believe I could just make an online appointment for the desired vaccines. I showed up for my appointment on time and waited over 20 minutes in line. The pharmacy tech proceeded to tell me that neither of the vaccines were covered by my insurance and I should look up coupons on GoodRX. I told her that my phone didn't have good service in the store, and I didn't really have time to look for coupons. Thankfully, she found me something that provided a discount. I was getting flustered because over 30 min had passed by this point, and now it was looking like I'd be late to my next appointment. After filling out the forms, a pharmacist (I think her name was Cherish? Or something like that) called me over to confirm which vaccines I wanted. The pharmacy tech had gotten one of them wrong. I looked at the post it note on which she'd copied down the vaccine names from my confirmation email, and sure enough, she'd written down the wrong vaccine. It turned out they didn't actually have the second vaccine I had wanted, so I would have to come back after they'd ordered more. And they had to refund me and redo the transaction with the one vaccine only. At this point I was just relieved she'd caught the tech's mistake. I get that mistakes happen, but giving someone the wrong vaccine seems like a pretty high-stakes mistake!! One star because they had one of the vaccines I'd wanted and I got it, even though the experience took an hour (at CVS across the street, I can usually get a vaccine within 15 minutes). A second star for the sweet pharmacist who corrected the mistake and made me feel better about the whole ordeal. read more

I had my prescription transferred from Rite Aid in Linda Vista to this pharmacy first they couldn't find my prescription then they said they'd fill it. We were trying to treat it very very very rude yesterday then today my prescription wasn't ready. They told us 45 minutes. forget this I saw many many upset customers at this pharmacy. I'm now transferring my prescriptions Back to Rite Aid I'd rather pay out of pocket than to deal with this place. They read more

Has anyone ever noticed how there's never any customer in Walgreens's. After today,I'm charging pharmacies. It takes them for ever to re-fill prescription. CVS here I come. They never have enough people to assist in the pharmacy. read more

This may be the worst pharmacy in the United States. It takes sometimes an hour on hold to get a phone call answered. They don't always fill prescriptions the same day - it could take several days and multiple calls to get a prescription filled. They tell you it will be ready in 30 min and it takes 90 min, even if you are sitting there waiting and asking for updates. They run out of things but don't bother telling you until you come to pick it up. They are so understaffed and just bad. read more

This location consistently puts incorrect price tags on products that scan for over double the price then refuse to match the advertised price. read more

If CVS was a 10, then Walgreens is not pushing to be a 2. I thought they were closing down, but apparently not so. We needed paper towels and Walgreens advertised a great sale. When I arrived most of their shelves were empty in several of the aisles, honestly what do they sell here?) So, I asked a clerk where are the paper towels on sale, she had no idea what I was talking about. Ok, Thank you and goodby. read more

I went inside to the FedEx drop off to ship a package that I already had a FedEx label for. This location does not provide receipts for such transactions but has FedEx send you a text with a tracking link. However, this link is not valid yet. So you can either leave your package there with no receipt or have them bring it back out from the back room, lug it back to your car and drive it to an actual FedEx facility. This concerned be greatly as the package I was dropping off contained a very expensive monitor. When discussing this with the staff they were extremely rude and short with me over what I felt were very legitimate concerns. TAKE YOUR BUSINESS ELSEWHERE read more

The young lady didn't know how to take a photo for a Visa. She had me download an app on my phone to measure a 2"x2" yellow post-it which proved to do nothing; all the while to ring up costumers groceries and items while I stood there. I get that they are short staffed, but really? read more

I had the absolute worst experience at Walgreens pharmacy. I tried to call but couldn't get through so I went in person. I went in person and they said the order wasn't ready and to come back in an hour. I tried to call an hour later, waited on hold for over 10 minutes just to be hung up on. I tried again and just kept being put on hold and no one ever answered. I finally went back, waited another 8 minutes through the drive thru and when I got to the front, they had to rerun my insurance and told me it would take another 15-20 minutes. I really wish they were a little more sensitive to the customer experience. They're definitely busy but so are their customers and convenience is important. read more

Online says they open at 8am on Saturdays, stopped by at 9:30 this morning and they were still closed.

I dread coming to this pharmacy. There is always a line and they take forever to help you. The worst part, the people that work there always have an attitude or lack customer service. I will not be surprise this place goes bankrupt. Today I had to wait in line because they were several people ahead of me, then I had to wait for the med for at least 15 minutes. After all that wait, they tell me they don't have the medication. What the hell...If I could give this place a 0 I would. I will investigate how can I have my meds ship to my home. This place is AWFUL! read more

Just picked up an item to be delivered from the shop and it happened to be a semi private/intimate item for the customer and the chick at the checkout ( female, Hispanic, short hair, rude ) stand didn't even offer to give me a bag for it. After I requested a bag, she said, oh I don't think that item will fit in the bag. Like it's completely her call to decide if the customer should get a bag to cover up an item that is going to be dropped on their front porch for the entire neighborhood to see? So I requested a bag anyways obviously because customer care is important. So rude and unthoughtful. PS, the item fit perfectly in the bag and now at least the customer won't have to face possible humiliation by having the whole neighborhood know their business. read more

I don't understand how this place stays in business. Maybe it's great as a convenience store but as a pharmacy it is terrible. The drive through randomly closes and they lie to your face about the reason. Online refill requests routinely get lost or ignored. Every interaction is ridiculously slow. As some reviewers already noted, phone calls are an exercise in building patience as you will likely get hung up while on hold. Then when you're standing at the pharmacy counter they'll tell you to call them because the online status isn't reliable. Seriously? Getting prescriptions from this store is like a bad comedy skit except I never agreed to be part of a comedy routine. read more

There are long waits at the pharmacy. Stood in line to check in for a Covid Booster. Waited and waited until the pharmacist told me their refrigerator was not working properly so the Covid shots had to be thrown away. She told me she would definitely call me when they were available again. After waiting that length of time to hear this news was a waste of time when someone could have told me at check in. Also, I never received the call I was promised by the pharmacist. Terrible customer service. read more

Ashton is awesome! He is personable and provides excellent customer service. Walgreens, he's a keeper! read more

I waited on hold yesterday for 17 minutes to ask a question regarding a medication they are out of. Today I have to reach out again and seeing as no one will answer the phone it looks like I will have to physically go into the pharmacy just to get this prescription transferred. First wait hold time was 10 minutes and it kicked me off. 2nd attempt, I am currently on hold at 34 minutes and counting. Listen to hold music then rings constantly for 2 minutes then back to hold music and so on. I have been coming to this pharmacy for 3+ years and the service has steadily declined from ok to awful. read more

Walgreens - a phone call on the phone screen - Drugstores Near Me - San Diego, California

5 Stars for the sales they had going on. The deals they had were cheaper than Target and Walmart prices. 1 Star for Quality I usually buy this beauty item from Target that's normally around $13, I found it here at Walgreens on clearance for $7 which was awesome, however once I got home I saw the dates on the box and it expired 4 months ago...... They just need to pay attention to their quality control then they should be okay.... check the expiration dates you guys! read more

Walgreens - Bought these a few minutes ago.It's December 2018 and these expired in August 2018.They need quality control. - Drugstores Near Me - San Diego, California

One. Shit. Outfit... Good luck here, they are worse than CVS. I'm going to Alto pharmacy.

Long lines for pharmacy pick up inside and drive thru. Order for curbside but had to adjust my order with missing item but didn't adjust price. read more

Walgreens - the front of the store - Drugstores Near Me - San Diego, California