Pharmacy is terrible!!!! RANDALLSTOWN I went there on April 22nd 2025 after the ER doctor prescribed my daughter amoxicillin for her ear infection. The doctor sent her meds electronically so it could get there when we arrived. As soon as I drove up and asked the young girl tells me the doctor never sent it in. So I give her the benefit of the doubt, I didn't argue with her. I left the line called the doctor back to confirm he sent it and was at the correct location. The nurse picked up and confirmed everything was sent and that she will send another script while I was on the phone with her. She confirmed again it was sent. I drove back through the drive through where the tech put a sign in the window which pissed me off. I parked my vehicle and went inside directly back to the pharmacy once again inquiring about my daughter's meds which she needs because she's in pain and crying. This chick keeps telling me they never sent it over. She was very nasty, rude and disrespectful. It took the Pharmacist to actually show her where in the system to look. Thank you to the Pharmacist!!!!! Before you sit and lie and give out the incorrect information check with your Pharmacist. This young girl did not give a rats *** about looking or even trying to figure it out. Once I finally received the meds she handed it to me like she had an attitude as if I was the one in the wrong. Walgreens, you guys need better staff that are trained accordingly. When it comes to giving out meds and information, it shouldn't never be like this. Very irresponsible. read more

Walgreens - The sign that was put up during working hours (not on lunch). I walked inside and the Pharmacist was still inside smh!!!! - Drugstores Near Me - Randallstown, Maryland

They never answer the phone you drive through is always out of order and I can't get out my car cuz I don't bring a wheelchair with me and they so sorry they ain't about to bring it to you like rite aid would read more

The pharmacy line (inside) can be very VERY slow. I have been in line for nearly 10 minutes and only one person has been helped. It appears that the drive through line take precedence, which can be very off putting when you are in line (inside) but you have to wait for the 2+cars that pull up after you've been waiting. I have had situations where my prescription was filled and no one called to inform me. Or, they say a prescription will be ready in 30min and it isn't. The pharmacy leaves (sometimes) a lot to be desired in terms of customer service. There have been many instances where I needed medication and I was told that it would be several hours to, make it, but it's a pain med and all the person needed to do was pull the big bottle and put my prescribed amount in a little bottle. They have GREAT sales and coupons. The staff members are generally helpful and friendly. The store can sometimes be messy. Staff often restocks during the day which creates undo clutter. read more

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Walgreens is the epitome of corporate greed! They refuse to accept a manufacturer's coupon that can save the consumer $500 per month on their prescription. Then they lie about it and say that it's a "cybersecurity issue" that is affecting all Walgreens locations. That was determined to be a lie, as the manufacturer Eli Lilly confirmed that the coupon is in fact very much active and valid. Walgreens simply wants a money grab and is taking advantage of people. They are HORRIBLE for doing this! read more

The pharmacy itself is the worst. At least the front of the store answers their phone. The pharmacy is horrible. If it's not the long lines inside, or at the drive through, it's that no one hardly answers the phones. I've been using off and on for the past 3 years this pharmacy and switched to Safeway and Giant due to the Walgreens on Liberty Road and Offutt that is just horrible with customer service. The photo department is okay and at times will help out with the front store check out. They don't take prescriptions there but they help with the lines up front when needed. Go somewhere else if you need a prescription or to speak to a pharmacy tech or pharmacist. Oh and a backstory, I was a certified pharmacy tech in Maryland before I changed my professional career path. I can tell you, the GM always made it known that all calls needed to be answered by the 3rd ring and that was by answering the phone, acknowledging that you will be back on the line shortly if you were busy. But to let the phone ring, pick it up and put it back on hold without even saying anything was a grounds for being fired. read more

Walgreens - This is why this location is going downhill. They don't have enough staff to help people. - Drugstores Near Me - Randallstown, Maryland

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If I could give them zero stars I would. This is the most incompetent, useless, unprofessional " pharmacy" I have ever been to! Where do I start. First, they changed their hours now closing at 6pm because they can't keep any staff that want to work there. But you won't know that until you either go in the pharmacy or wait in the drive -thru for 30 minutes. To replace the staff they hired a BUNCH OF INCOMPETENT KIDS! And I do mean kids literally. It's like they hired some local high schoolers. It is ALWAYS and issue getting anything filled. They never answer the phone, you just play a round robin until you hang up. They either need to get some new COMPETENT STAFF or just close. Your playing with peoples lives. Only in this area do you get care or treatment like this UPDATE: I was at the pharmacy on 11/21/22 to pick up a prescription but heaven forbid you come at 5pm whe! close at 6pm you won't get your prescription, so I was told come back the next day on 11/22/22 to pickup the prescription and it would be ready after 2pm by the black male pharmacist, and he also said they would call( which I told y'all NEVER call and he said " that was in the past") so I come at 4pm to give them time because I never got a call and I was told that the pharmacist took the key for the safe home and did not show up to work so they CAN'T FILL ANYTHING! What kind of care is this read more

I visited the store on May 18, 2023, @ 8:37 pm. I had the most courteous cashier ever. He was so lovely, professional and offered to help me with my bags. I should've asked his name. I hope management treats him with respect and dignity as he displayed. I will never forget the pleasant interaction. read more

Worst customer service in America Cause ain't no way I'm sitting in line for 30 minutes just to get medicine that should've been bag up days ago that big fat bitch in there ain't doing her job got time for everything else but to be working.... read more

I would give this pharmacy ZERO stars if I could. I have had two issues within a months time filling a prescription. Most recent, I pulled into the drive thru line at 5:46-they close at 6. I waited In line for 35 minutes for them to close when I pulled up. I know they could see me in the camera. She gave me every excuse in the book as to why I couldn't get my prescription. The lie she settled on is, "it's not quite ready". The script was called in more than 5 hours ago. I've given Walgreens my scripts for over 25 years, I guess it's time I move on. read more

I've stopped by this location a couple times recently to grab some items that were on sale and I also had coupons for. The store isn't very well stocked and they only ever have 1 or 2 registers opened. I would call ahead to ask if they have the items you are looking for. If you don't see it on the shelf, ask, because it may be in the back room. Kind and patient employees and managers from what I've seen, and I'm very thankful for that. read more

Yesterday I went in to get 15 distilled water jugs for a car I'm working on. The manager would only let me take 10. When I got to the checkout line I asked for bags and the cashier said "I'll give you the bags so you can bag them yourself." Customer service at it's worst. read more

This particular Walgreens on Offutt and Liberty Road is a great pharmacy and store. I have been getting my prescriptions here for the last 15 years or more. The pharmacists, Heather and Fred, are superb. They are very friendly, helpful and very knowledgeable. I also get my flu shots and whatever other shots I would need here at Walgreens. It is also very convenient in location. The store itself is really nice to shop at. The employees are very helpful and courteous. I can usually find everything I need there. I always call this Walgreens store "my pharmacy". I certainly give them an excellent recommendation. read more

the man at the register was so rude.. he didn't want to do a price so my friend just went to get it and he sucked his teeth when i told him to take the next customer.. he was just very unpleasant. read more