They take a very long time to fill important prescriptions. Also very curt on the phone. They are the last choice for a pharmacy

We have great experience at Hailey Walgreens Pharmacy. Nice workers although usually different teams members but for volume of customers you get what you need. Be patient , patients. read more

Absolutely the most awful service of any pharmacy I have ever experienced. Extensive wait times just to pick up prescriptions. Worse yet, their automated phone system doesn't give accurate updates--isn't "aware" of all pending prescriptions. Long waits when placed on hold to speak to an associate, and when the call is finally put through, they don't answer it. read more

Horrible horrible service. They have the worst staff and management I have ever seen. The Pharmacy is a COMPLETE joke. Go to Safeway or Walmart. read more

DO NOT USE THIS PHARMACY!!! They need to close this place down, get a reputable pharmacy to take it's place. Took 2 days of waiting to get a prescription for eye drops that were needed the day they were ordered!! read more

Pharmacy is awful. Whenever the pharmacist is on lunch or not there for any reason, they completely close down. Pharmacy closed on Sundays. Also gave my husband someone else's prescription last month. read more

Pharmacy is absolutely TERRIBLE Had an order for my prescription (Nausea medication bc I'm pregnant) came by and they said it would be ready in an hour. I left and came back a few hours later they said they didn't have it but they would order it and it would be in the next day. I didn't have time until 2 days later and came in AND THEY STILL DON'T HAVE IT. They offered to call to see if it was up north but I was so annoyed I told them I don't want their help (bc they're incapable) I'll have my dr call it in elsewhere. I hate this pharmacy and will never be back. read more

Called in to have my prescription refilled three days before the expiration date. I came in to pick it up on the day it expired and was told they had no record of me calling in and I would have to get doctor approval to fill it since it is now expired (my doctor being out of state - I moved). The Walgreens pharmacy rep (guy) I spoke with three days prior told me they'd get it filled. It's emergency asthma medication. Terrible experience! read more

I've just moved down from Colorado Springs and transferred my business to this Walgreens, Not only was the staff polite, friendly and went out of their way to help me and expedite my prescriptions and I was able to pick up my Prescriptions exactly when they said and they sent me a text message letting me know they were ready, I'm a disabled Vet that has to take numerous medications, I like being able to bring all of my needs to Walgreens. I also have read the 3 reviews posted not only were they negative but they were from 2014, 2016, and from what I have observed over time is that many people get impatient and are very often rude to the Pharmacist and disrespectful, I'm a believer in "Give respect, Get respect! They can only do what their allowed, they do not control the entire process. I've been using Walgreens since the 1970's and will continue to bring my needs to Walgreens. Respectfully D.G. Pruetz read more

If you can, avoid this pharmacy. They have the worst customer service. Slow and rude. I gave them a second chance, didn't change one bit. They couldn't even process the insurance right, I ended up paying cash. read more

Jeremy is pretty good but he stopped filling one of my prescriptions I had been on a long time one day and said it was not available with the supplier and no Walgreens in the area could get it. Turned out that wasn't true. Talked to some pharmacist friends and was told they often lie and and that when they don't want to filled a prescription anymore. It was really sad because I have some severe health problems and wish he would just be honest with me. read more

Waited in drive thru line 10 min before text service said they ran out of the meds for my son with flu and it told me I needed to call that walgreens location. Then was on hold for nearly 15 min. They never picked up the phone call and they disconnected just as I was walking to counter inside to see 6 people working. Then crabby young girl (no apologies given for situation) did little to help and told me I should call around to other pharmacies to try to find med on my own with no attempt to solve issue. Other guy "magically" found the med my son needed but after we got home realized they didn't add any flavor to it so my son gags everytime he tries to take it. Horrible experience and they need a crash course in customer service. They are not understaffed any longer so there is no excuse for this. Worst experience here in 5+ years, and I hope this review creates some kind of constructive change on their end. Need to find another pharmacy. read more

NO STARS!!! Bad bad bad. Called to get my monthly prescription renewed. Pharmacy manager told me on the phone that they needed to "change" the prescription number and it would be ready in an hour. Came in a day later and the lady said they cancelled my prescription. Asked for the pharmacy manager. He came to the drive through window and said he "could" give me a 3 day supply. I asked when my full prescription would be refilled and he got mad and said he "doesn't have to give me a 3 day supply and it's his discretion ". I asked again when he thought I would be able to pick up my full prescription and he waved his hands and stuck his tongue out at me. I lost my mind. I went inside and asked for the store manager and they told me she was sick and brought the same pharmacy manager to the front. He said I flipped him off first which is not true. I asked the "lead" to please have the store manager contact me and asked them to pull the recordings. They don't record the sound on the phones but they do have a camera. He finally left the front of the store and the lead apologized to me but I still have no prescription. This man now has my address, has cancelled my prescription and now I have to go through my dr and get another one along with a new pharmacy. Two months ago this same pharmacy gave me someone else's prescription which I had to return. Hippa violation. I thought it was an honest mistake but now I'm thinking it wasn't. My prescription is an easy fill, not a controlled substance and I depend on it for a medical condition every single day. I called corporate and they filed a "complaint ". But this man is supposed to be a professional and he's messing with people's lives. I'm gonna be ok and a grown up and will find a new pharmacy, but scared for others that are using this pharmacy. I never complain about customer service and understand staffing issues, but enough is enough. I hope his license gets revoked. Walgreens needs to really check their employees out. This is a tight knit community that shops there daily. I hope they are ok with a corporate call. read more

Horrible customer service. Nothing is ever done quickly in the pharmacy. I understand being cautious and safely measuring or counting meds....but when it's a prepackaged med like prednisone, Z-pack, or similar, how hard is it to grab the med, print a precaution sheet, and take payment? Apparently it takes these folks at least an hour. I'm guessing the problem starts at management level as its a pervasive attitude with every pharmacy technician on their staff. It's a shame there's no other drive thru pharmacy in Pueblo West. They'd put this Walgreens out of business!!! Corporate Walgreens really needs to know tge dysfunctional nature of this store. read more

I agree with prior review. I recently had hassles trying to pick up Lovaza fish oil that I handed in person new doctor script. However keep being told Lovaza already been refilled this Month and the insurance won't pay it until October. Makes no sence the fact I handed in new script last week and had not refilled my fish oil at least over a month ago! Did a few follow up calls to the pharmacy and drove couple more time, what I received overall was poor customer service wasted time and effort. I would give zero stars if possible, will certainly changing pharmacies ASAP. read more

If I could give no stars I would. Terrible service, bad attitudes and extremely slow service. Over the past few months it's been a 30 minute plus wait in line. On top of the wait time, they never have your prescription ready when they say they will. Twice for a very important medication for my child it has taken them a week to fill it. Unacceptable. They've lost a customer for life. read more

just left Walgreens changed pharmacy... I'm a disabled veteran was treated terrible by the workers and pharmacist lost Prescriptions ,just plain rude was told I was upset because I had my hand on counter supporting myself have foot neuropathy and my lower back is fused and caged... my recommendation find a different pharmacy read more