I've always used Walgreens for prescriptions. After trying to pick up 2 basic meds from this one I'll go to CVS from now on. I had two prescriptions sent to this location. I waited 3 days and then went to grab it. I was told that one was ready but the other wasn't filled yet because of time lock even though it had been 3 days but should only be 30 minutes more. But they could get my information entered in the meantime. Gave them all my info, phone number, address, drivers license, insurance cards. They entered in all of it. It was all in the system previously but moved from a different state and they couldn't just update it and had to set it up new(?). I head home after and say I'll pick it up tomorrow after 20 minutes I had to head home
Day 2, I return and they say it's ready, but insurance didn't cover it. Okay, I'll pay out of pocket. Enter my phone number to get the meds. Phone number is wrong. I can see on the screen it shows "000-000-****". "Are you using the right number?" I literally show her the screen that shows the zeros, and she says it's weird but I must've entered it wrong. SHE entered it yesterday herself. Same girl. She updates it and I go home. Get home and discover one of the meds is missing. They knew there was two since they said one was ready. And the med they did give me was a time safe med, so they didn't give me the one ready in the first place.
Day 3, I call Walgreens and speak to Jonathan and they say they see it, but because my insurance card wasn't entered, it was rejected back to "the drawer". But I could pick it up later today and bring my insurance card to apply it. I come in, and I literally pull up the insurance cards in the app to make sure they're updated and accurate. Same girl at the counter, Rebecca. She asks for my social even though she hadn't before. "It's saying your social is incorrect". I read it to her publicly 3 times. Not fast, not unclear, and she still reads it back to me wrong every time. Right numbers, wrong order. I don't have an accent. I finally just type it on my phone and hand it to her. Still says it's wrong and she says I'll have to pay out of pocket. At this point, I'm not confident she's done any part of this correct, I've been at the counter over 3 days spanning 45-60 minutes, I'm done. I honestly can't believe I didn't give up sooner. I've been polite and patient but at this point I ask if I can pick it up at another location. She says I can just go to any location and pick it up there. I don't even know if that's true, but I just left because I can't anymore. This wasn't the closest pharmacy to me, but I liked Walgreens. But what even was this? read more