The staff was very friendly, very helpful, and the pharmacy was extremely efficient. The store is…read moreclean, the bathrooms were very clean, and the shelves were very well stocked. They were stocking at the same time, but did not hamper any of your abilities to move around. Again, the staff was extremely helpful and very pleasant.

The customer service at the pharmacy is awful. Mrs. Suzana, or Suzanne, or whatever her name is,…read moreshouldn't work there. Sick people go there to get their medicine. Her behavior is rude, sarcastic, and extremely disrespectful. She should be fired. That store will lose customers because of her.

The pharmacy is an absolute joke. I switched to a different CVS that actually knows what they are…read moredoing and they are friendly unlike this one.

the shift superviors claimed to be the mgr. I went to return 5 8x10's out of 31 done online. I was…read moretreated like thief. can I have your drives to check if you return a lot. which I never do! Told me they do refunds on pictures if they bad because of me. Right on the envelope it states photos are guaranteed. I ask do you treat all customers like thieves or just me? He finally gave me a refund like he was doing me a favor. I worked for this company for 27 years as a store mgr. I would never go back and I will tell all my family, friends and coworkers not shop this store. I only go here. Because it is on the way to work. Everyone i know at Lee memorial Hospital I plan on telling them not shop there. CVS at 2403 Cleveland Ave, Fort Myers, Fl. Do Not Shop here!!!

Very unprofessional and payment is always more than what the script is for. Do not recommend.read more

So,I recently started using Callosa pharmacy after my pharmacy was destroyed by the hurricane. I…read morehad some medications emailed over to them, and one of my medications were 30 pills short. I called and spoke with Ed, who told me that he would do a count on that particular medication and get back with me within a day or two. I never received a call back,so I tried calling to find out what was going on, leaving 4 messages, over a 2 Week period yet still, never got a call back. So I finally drove down to the actual pharmacy, where I spoke with Vanessa and told her Abt the issue I had going on, and she got right on it , and didn't make me feel like she doubted me. She was very professional, and kind. So, Thanks Vanessa..I really appreciate you.

Mom needed to go to a CVS on our errand so we stopped in here. I managed to use the ATM in the…read morefront area as it's in network and now I have some cash. She had to check out the cosmetics and now she has a new eyebrow pencil. The store is well stocked and clean. There was no trash in the parking lot and there was no merchandise or litter on the ground. Only one person seemed to be working the front half of the store - they have some sort of motion detector at the register to let her know that you need help. Very indicative of staffing issues! [Review 19906 overall - 1708 in Florida - 879 of 2023.]

So, this CVS continues to underperform. Things to know: They close for lunch at 1:30-2:00, if you…read moreshow up at 1:29, they will not help you, gate closes and they put up the out to lunch sign (speaking from experience). Sunday's, pharmacy closes at 5:00, went in at 4:58, sorry we are closed (again, from experience). Customer service at it's finest (sarcasm) Additionally, the shelves in the store are not stocked we'll. I was looking for tylenal and aspirin and the shelves were bare. I was told to go to the CVS down the road. I think it's time to switch to the Walgreens across the street.

They always have what I need and what I want. Their prices are reasonable and the service is…read moreexcellent!

Today I purchased one box of Oak Leaf Moscato wine. Got it home. 3 hours later had a glass and it…read moreis corked. Brought back to the store and they refused to give me my money back. Totally disappointed as this was a $14 dollar box. I said they can keep it as I won't drink it.

One of the employees blocks the toy aisle and most likely takes all the Pokemon cardsread more

I had a great experience calling to ask if they had an item in stock, super kind and helpful, I…read moredrove out of my way for this location and the staff member that checked me out was also so kind!

This business has the worst internet system I have ever seen. I have tried to have a prescription…read morerenewed five times and could not even get the request completed because it would just close out and I tried to enter again and again and no such luck. This is not the first time I have had a problem with the business and someone with authority should and must take a look at what all is going on in the store. Their customer service stinks to haven too. I am going to transfer my business elsewhere because I have too much trouble with this business to do business with. I will leave this comment, the customer service at this business is the worst I have ever dealt with. I get the feeling; they just don't care if the serve you or not.

I received a message my prescription was ready for pickup and I drove over to pick up and pay for…read moreit. I walked in through the store, which was well organized to the Pharmacy section. There were three ladies dressed in blue, a gentleman, and one other person on the computer for drop off prescriptions. I walked up to the counter and the gentleman just looked at me and kept on doing what he was involved in. The three ladies in blue were having a funny conversation, laughing and giggling for at least five minutes. One finally came over and asked if she could help me, I have her my name and it took another five minutes to locate my prescription and ring me out. She was very nice and helpful, I thanked for her courtesy, paid my bill and left the store. There were cars in the drive through waiting for service and finally one young lady went over to assist. The CVS organization I know is not like this, they need to be more customer service oriented.

There's familiarity in going from Publix where I shop in GA, to the store in my soon-to-be new…read moreneighborhood in FL. I appreciate the pharmacy, the staff is helpful, the store is clean and well-maintained ... but there are things I notice that will take getting used to: *** In GA, you can buy one of their BOGO deals and pay half price. Not in FL where you buy one and it's full price. Makes you think twice about your purchase, i.e. 'will I really use two containers of strawberries before they go bad?!' *** There aren't enough cart corrals here. Buggies are left willy-nilly in the parking lot. People are too lazy to wheel them to designated areas where they won't conceivably damage parked cars. While the store can't do anything about that, they CAN send staff out regularly to collect runaway buggies. (They do it in GA!)

So we decided to shop here since the restaurant we were going to, had a 55 minute wait. In an…read moreeffort to "kill time" we decided to pick up some needed groceries. This store is beautiful, it's laid out so you can find products easily. The staff was super helpful. Then we made the mistake of going to the service desk where they have multiple cashiers but only one designated for "lottery". We had the misfortune of getting behind someone who literally put money on every game in every combination possible, multiple times . The line got super backed up and one person actually got out of line because of the wait. Call me crazy but if I was this invested , I'd be in Vegas not in Publix... Maybe they need a second line for high roller lottery players and delusional people like me that spend 10.00 and are happy to win 2.00.

Absolutely terrible customer service at Pharmacy. Slow, awful communication, and forgotten scripts.read more

Not sure what is happening with this Walgreen's Pharmacy. I have always had great service and no…read moreissues there. Until this past month. I needed a refill on a prescription that I have been getting regularly for some time. I got an email and text saying that the refill was denied by my Dr. That would be strange seeing how this is the dr that prescribed the medication. I called the dr's office. They had no idea why it would have been denied. The sent in the prescription again. Again I got a message from Walgreens saying it had again been denied. So now I called Walgreens. They had no Pharmacy tech said they got the prescription. A half hour later, I received another message saying it was again, denied by the dr. This time I went up to Walgreens. My prescription was there. I asked why I kept getting the denial messages. The Pharmacy Tech gave me some story about how they automatically get denied, but then they go through!!! WHAT???? It just seems like there are some internal issues that need to be fixed. I have had a few other smaller issues that have me thinking that I may need to move my prescriptions to another pharmacy.