This was once a great place with great customer service, but no more! I've noticed in the past 6 months how this store has consistently failed to deliver the product as in years past. Today was the last straw. Drove up to the drive-thru to pick up prescriptions. I was the only one in line. At the window I saw workers moving about but no one addressed me, in other words a simple "we're busy but will be with you shorty", etc... I pressed the call button several different times over the course of 20 minutes. Finally a lady come to the window, pick up the phone and leaves. I press the call button again. A man comes to the window, holds his hand up to his ear as if he's talking on the phone, shrugs his shoulders and walks off. I'm throughly confused. I press the call button again, the same man returns, mimics talking on his hand phone. So I motion that I don't know what he wants me to do. He finally gets a ballpoint pen and writes a note, holds it to the window as if I could actually see this fine print. Again i motion that I don't understand. He opens the draw and sends the message out to me, saying the phones are down. Well I'm no genius but if I'm working in a customer service area of a business like Walgreens and the phones suddenly stop working, I'd write a note on a piece of paper, in bold enough print that could easily be seen by customers in the drive-thru, or I'd have that small note ready to pass through the drawer. Altogether I was 25 minutes picking up prescriptions and I was the only one in line. Unbelievable! Unacceptable! Needless to say, I'll be I'll be switching pharmacies... read more
