We have always used the pharmacy in Cottage Grove because we lived there, so when we moved to Hastings it seemed the logical thing to move all of our prescriptions over to the closest store, expecting the same quality of service we've always enjoyed at our old store. Boy, were we disappointed.
We knew it wasn't a 24 hour location but their operating hours are reasonable, so that never bothered us. However every single time we go to pick up medications at least half of our order isn't even ready, even if we show up several hours after our intended pickup time.
We're very laid back people, so we didn't care too much about it and we were always cool coming by the next day to pick up our prescriptions. However, yesterday I went to pick up my athsma medication and they didn't have all of them ready, so I opted to leave them all for today even though the lady at the drive thru window assured me they could have them ready in 20 minutes.
I figured I'd just leave them and pick them all up on the same day since I didn't desperately need any of them right away. Then today, I get into the drive thru and they STILL don't have the prescription that was missing yesterday and the lady again assures me that they could have it for me in 20 minutes, which begs the question "why didn't you get it figured out in 20 minutes yesterday so I'd have it today like you promised?" So I played for the two that were ready and told the girl to transfer the prescription to the CG store so I can pick it up tomorrow. But wait, that's not all!
I have two inhalers and a bottle of pills for my asthma. The one rescue inhaler and the pills are both generic so they are easy to fill. The second inhaler is special for COPD and severe asthma symptoms and is sometimes tricky to come by. The whole time they were telling me that it was the special inhaler that they were waiting on and yet when I got home, one of the two bags has the special inhaler and the other has the rescue inhaler! So they couldn't figure out how to put 30 fucking generic common as dirt pills in a bottle over the course of two days!
I'm moving all my family's scripts back to CG and never going back. read more