I like the vibe inside this Walgreens: it felt more like a Mom & Pop kind of pharmacy/convenience store than a national chain. You get a sense of it just by looking at the older exterior and neighboring businesses edging the borders of Old Colorado City. Inside, this store seemed larger than the three Walgreens closest to my house on the other side of town. We were surprised to find one of the higher end perfume brands that were not available at our nearer Walgreens, and since it was on a family member's list, it was nice to be able to pick it up here while we finished our nearby errands. However, I do wish the greeting card selection was just a tad wider. But it was the employees that really made an impact to the atmosphere - helpful and down-to-earth. I saw the manager walking around with two of them and just by the way he was treating and talking to them, you could see why they'd be satisfied working here, which translates to better customer service. Parking lot is ok, but lots of vehicle and foot traffic entering, exiting, and just randomly driving across the pavement to get to other businesses in this shopping center. read more

They are the most unreliable pharmacy ever. They are constantly randomly closing down for "emergencies". Do not get your prescriptions filled here unless you want regular inconveniences. read more

We have used Walgreens for years, and have been satisfied with their service. However, since about four months ago, Walgreens on W Colorado Ave in Colorado Springs have been drop shipping their prescriptions out of Denver, on demand. The latter system could work in theory, but the following has happened more than once, with U100 Insulin (which is inconvenient/dangerous for customers): 1. Doctor orders prescription 2. Walgreens W Colorado Ave orders 3. Then says it is out of stock and will be delayed 4. They also then have closed unexpectedly for periods of time 5. This has resulted in getting Insulin 2 or 3 weeks after prescribed 6. Then Medicare/Walgreens records this delayed date as the "start date" 7. This may happen again before a 3-month prescription is filled fully 8. Thus, the patient may miss an entire bottle, resulting in no Insulin over a weekend, which just happened to us I don't know if it is just incompetence at the local pharmacy, or Walgreens corporate is intentionally bolstering their centralized stock by skimming off 1/3 to 1/4 of a full prescription. Either way, we've changed to Safeway as our pharmacy. We're sorely tired of this routine. read more

Thank you Walgreens! I am so thankfully that during this time, not only are you taking every precaution while also keeping shelves stocked, I am so thankful that I was able to save in my prescription medication while shopping. You all are result wonderful! read more

DO NOT send your prescriptions here. The pharmacy will close at random hours, they will ignore your prescription until forced to fill it, and on top of this it is nearly impossible to get them on the phone. If it is at all important that you receive your medication, stay far away from this Walgreens. read more

If you want a horrible business and pharmacy experience look no further because you have found it at this location. The pharmacy is completely closed and i had meds I was told were ready to pick up. Lo and behold I wasnt notified of the pharmacy being closed via text or automated calls so I can't get my meds (which was texted to me saying they were ready to pick up.) Being that your main business is the pharmacy you're doing a great job of screwing people over. read more

We moved away from Manitou Springs six months ago. As they say, " You don't know what you have until it is gone. This Walgreens pharmacy is the best! The pharmacy team is top notch and stay for years. They knew us by name and were always helpful. We miss you guys and gals! We have tried three other Walgreens and ... well let's just say none of them were like that. read more

What's up with Walgreen's Customer Service? NO RestRoom use by Customers? I have shopped at 3 different Walgreens in the past 3 days and at all 3 locations I politely asked after they knew I had purchased some items and all 3 time I got the most lame excuses (being cleaned, broken pipes under the building) why they would not give me their key code combination. I don't know if Walgreen's Corporate changed their policies regarding customer use of their restrooms and not have their clerks makeup some silky bullsh*t story with such a guilty look. I finally asked the third place refusing me and their tales kept getting longer and longer. read more

I was unable to leave zero stars is why its one. This is beyond a shadow of a doubt the worst pharmacy in the entire world and I stand by that. I have a prescription for suboxone and due to the high cost. I can only fill part of it every paycheck. They give unreasonable wait times. They are closed for days at a time without warning and it's impossible to get a prescription transferred once it is partially filled. The staff is unconcerned about the hardships it causes and are in my opinion at least partially responsible for me relapsing on heroin today. And before you say woe is me. I have busted my ass to stay clean and sober. Followed my sobriety regimen to the letter. Thanks so much guys. read more

This is a hidden Walgreens location, on the way from Downtown to Old Colorado City , but the staff makes it one to remember. The shopping center is almost nonexistent. The building location is a little older. Inside, it's your typical Walgreens...one step up from the Family Dollar. You have the Pharmacy, beauty products, photo finishing, etc. When I went in, within minutes I was greeted and ushered to the appropriate location for my needs and after deliberating in the same area for 5 minutes, the staff member came back to help me make my decision. Upon checkout, the would-be disaffected hipster at the counter was totally interactive and friendly. He asked how my day was, cracked a joke and sent me on my way. If you're and you need a little spice in your convenience store life, you can't go wrong. This is a good place to stop and say hey. read more

Really disappointed with a woman who works in the pharmacy here. Walked in the other day to purchase some face masks for my immune compromised child as we will be traveling soon. The lady at the front of the pharmacy informed me that they are on back order because of the coronavirus threat. As I was getting ready to walk away I overheard the woman in the back say " why is it so hard to wAsh your hands instead of wearing mask?!" She also went on with her comments to the other employee there. I believe she thought I walked away but clearly heard her comment directed towards me. Very unprofessional! You all haVe a bad apple there. read more

Customer service was awful, cashier wasn't nice and all in all just wont be back. Just not sure what else to put.

This would be a 2 star rating if it weren't for the sweet sweet lady that opened the cosmetic counter to check us out. Most of the employees here must be told not to help customers or make eye contact. Not a single person even acknowledged that we were there. The store was super hot inside, but on a plus note they finally fixed the refrigerated area. Before the drinks were luke warm, now they are ice cold read more

WISH SO HARD I COULD LEAVE A LOWER RATING THAN THIS! I am a patient suffering from life threatening heart conditions walking around with oxygen because of my hypoxic respiratory failure. These DRASTICALLY nonsensical people had the audacity to deny my husband medication that I needed due to STRAIGHT UP PROFILING HIM. Then, when I walked in with my cane and my oxygen in the midst of my sickness with extra paperwork from my doctor as to my need for a particular medication, they persistently gave me no good reason after no good reason why they couldn't supply me with the medication my doctor had requested for me. First, they said they needed a paricular peice of paperwork from my doctor. That was then provided to them. THEN I had my doctor's office call them to clarify what exactly the problem was, as said doctor had used the paperwork that this Walgreens had provided her with in order to resolve the issue and they continued to refuse. THEN they said they would not fill it because the insurance wouldn't cover it. No problem, it's a ten dollar prescription. I'll pay for it. After hours of going back trying to understand why on God's green earth they were still having any reservations about giving me the meds my doctor had been communicating my need for, I basically was told they just weren't going to do it because they had the right to refuse, and because it was suddenly "Walgreens policy." Why didn't you just say that to begin with then? Now your just stretching for reasons not to do it. Why could she not then be readily able to state to me specifically what policy she is talking about? Took the prescription to the Safeway next door, they filled it in ten minutes without even needing the paperwork that my doctor had so diligently fulfilled to accomplish this task. SERIOUSLY! These people strung out this process and took all the strength that I could muster for the entire day simply because I sent my husband in first, and I will restate the fact that there was no legitimate excuse that they could ever come up with besides the fact that they didn't like the look of my hubby. The lead pharmacist here, Mary, must be nothing short of a prejudiced piece of human garbage to do this to a family when we have filled all the same prescriptions here before under similar circumstances. The ONLY difference this time was that my husband was the first one to walk in the door instead of me. And he has walked in here for years with any other person working and never had a problem over the years prior. This pharmacist is just completely incapable of providing any other explanation than the fact that she doesn't wanna do it now because it is suddenly "against Walgreens policy?" I have reviewed the pharmacist manual for this store online now, and have found no such nonsense to be in any way verifiable and haven't run into one of her superiors who could explain to me what exactly in their "policies" she could've even been talkng about. Well then missy, you just watch how fast the tides turn when YOU get sick like me someday and someone decides that they don't like your attitude and puts your illness to the same test that you put me through today. Karma is cruel that way, honey. read more

My inhaler broke while on vacation and the Pharmacist (JD I believe his name was) gave me a new inhaler case, no charge. I appreciated the help and the other employees all seemed really friendly too. read more