Between the pharmacy side and the retail floor it's all bad. I was very close to just walking out because my pharmacy order was delayed and nothing communicated. I'm a regular pharmacy visitor with prescriptions and this location is absolutely the worst of them all. The retail floor is operated by people who don't know where anything is, don't know how to help customers and don't know how to operate the cash register. The place seems to be in disarray and not being managed and I wouldn't be surprised if it closed for management reorganization. read more

Do better Walgreens Script sent in at 1:30 Showed up at 5:30 told 20 minutes 45 minutes later still not ready Had to leave without medication Again... do better Walgreens! read more

I needed to get a prescription late at night, and this was the nearest location open that late. The store was clean and well staffed. I have been here a few other times, years ago, when I lived in the area. (About 18 years ago.) The store looked about the same to me as previous times that I had been there. The pharmacy was in much worse shape. The doctor had ordered the prescription through their computer system. There was a lot of confusion about it. The tech told me it was "just ordered." I said, "Oh, I thought it would have been ordered about half an hour ago, when we were leaving the doctor." She said, yeah, we only got it a half hour ago! So I don't know. They were moving pretty slow, but it was very very busy. Every person who went up to pick something up (or drove through the drive in, which was quite busy!) it seemed like they just had so many questions and needed a lot of help. There were also 2 people they had to turn away for being out of stock for their medication, which isn't great either. It makes them seem even more disorganized. That being said, the customers seemed to be more of a problem than the staff. The staff was very patient, even when explaining things multiple times in multiple ways. But they were maybe a little too nice to keep things moving at a good pace. read more

FOR THE PHARMACY: I would give negative 10 stars if I could. That's how horrible my experiences are at the pharmacy now. I shouldn't have to deal with these issues over and over. These are MEDS, staff needs to be TRAINED better & actually pay attention! I'm ashamed of those who work at the pharmacy now. Last year there was a wonderful pharmacist with blonde hair who always answered my questions and helped me, ever since he left many techs left too and it's just a shit hole at this place. I've been picking up my prescriptions here for the last 10 years. I have a chronic illness and am constantly in the hospital or sick. The last few months I've come to pick up meds I've only had issues and I'm tired of it! The WHOLE PHARMACY needs to be FIRED! Pharmacists included. Honestly I've had atleast 5 mistakes since May 2018. They've sent my prescription to brookyln center TWICE. Sometimes I uber to pick up my meds and having a email say my prescription is ready at 7700 Brooklyn Blvd is GREAT until you get there and they say they don't have record of that and you show them and they say it must've been an error; this is happens 3 times and it's NOT okay. I don't have money to go uber to a different pharmacy. The staff here is poorly trained and does not know how to help patients. I've run into the same tech and I've never received his name. Always screws up my prescriptions, He is a short kid maybe 18-22, Asian ethnicity. I was there yesterday and he made another mistake saying I had zero prescriptions to pick up When I had received numerous amount of emails stating they were ready for pick up. I called Monday to confirm and a pharmacist said they would be happy to put a note in my file to keep them all week for me. This guy yesterday who I've had numerous problems with, told me there wasn't any record of my meds filled or a note. I LITERALLY just got out of the hospital 30 minutes before I got there and told him that, he asked me to come inside and I explained to him I have no energy because I got out of the hospital. (What's there to explain anyway?) then somehow he pulls up a file and says I'll be paying $60. I tell him he is incorrect. He reads off prescriptions and there are added prescriptions on there that I never asked for. I tell him to remove it and only have the original 3 I had he said he doesn't know which those are. I tell him and he says the total is around $44. I say NO, this is incorrect you're doing something wrong I was told it's $250. He tries to tell me insurance just gives me a ball park estimate. Excuse me? I've been going here for 10+ years don't try to lie especially if it's a patient. He calls a pharmacist over. I'm tired of arguing I tell him to refill my meds ASAP. Guy tells me the total will be $45 and done in 20 minutes. I come back 3 hours later, go inside and the same kid tech is there and sees me, looks down and tries to ignore me. He was also doing something but he was not busy. 2 minutes pass and he asks a girl who comes to tell him it's 8:10 I'm going home now, I was supposed to leave 5 minutes ago." Guy tries to whisper to her to help me because I guess he didn't want to or he was scared? She helps me and guess what the total is? $255. WALGREENS PHARMACY on Brooklyn Blvd in brooklyn Park needs new staff. This is unacceptable and the whole reason I transferred from Brooklyn center to Brooklyn park was to get better service. I am ashamed that this is now my home pharmacy. 1 more error here and I'm filing reports, I'm definitely switching to CVS. Too many unnaceptable experiences, makes it look like Brooklyn center. read more

The staff here do not understand how their own computer systems work, have difficulty communicating with customers (I've been talked over, asked questions completely unrelated to my concerns, completely misunderstood when I've tried to explain my problems...and hung up on) and do not seem to care at all about their customers. The pharmacist (or pharmaceutical tech) they have hired for some of the night shifts is also one of the most asocial, crass and rude people I've ever had the displeasure of getting my medications from. I have had to move from one Walgreens to the next over the years because of this company's incompetency when it comes to their training. Suffice to say that their monopoly of 24-hour pharmacies in America has led to their being lazy. read more

Went in to get our medication and they said come back in 2hours, we came back in 3hours and waited for 30min and they said "it won't be ready for two hours" and we said that's what you said 3hours ago and then they left and came back 10min later to tell us to come back in one hour..... they are so disorganized and the slowest service. read more

I was really sick and took my prescription there and left my info to receive text updates and then no one sends a text. So I call and they're closed. Wow great pharmacy I'll never go here again read more

I called needing a prescription refilled. Pharmacist asked if I wanted another refilled that was due, I said sure. Get home from picking it up and they never refilled the one I called about in the first place. Call back. Have to go out of my way to get back there but I get my prescription. Now I need to deposit my paycheck and I can't because they gave me back my card and ID loose in the bottom of the shopping bag. Which is sitting on my kitchen counter. I hope. I'll find out when get home. But this pharmacy has given me nonstop problems for years. I need to start going elsewhere. They make simple errands absolutely horrible. read more

This store's employees are a joke. This is the second time I had to deal with a rude employee! First time, I had a guy yell at me to hurry up and find a new eye shadow THAT HE DROPPED because the lines are long...is it my problem/fault that he dropped it? No. It was also the last eyeshadow so I had to get a rain check. a gal that works there heard me and him aruging and she told me that alot of people have been complaining about him but I bet there was no warning or appropriate actions taken. Second incident I had to deal with was yesterday on December 27th. I was accused of stealing. I demanded to be searched and shown video of proofs that I indeed steal. A "shift leader" did not ask me what happened but listened to the employee. When you are being accused of stealing, and is innocent, you would be irate and I was! I used to work retail and in training and common sense, if you see someone who is stealing, you contact your manager or store security to watch cameras or pay close attention to and then have the person pulled aside to be checked etc. I have never been so humiliated in my life! In the end, the police were called and all he did was take my info. I asked him to have the shift manager give me the managers info and only got the store #. Wow. And last but not least, the officer told me he believed me. I still wanted him to run my id and see that I have no bad background and check my belongings to prove I had nothing on me that i was accused of taking but he said that it wasn't necessary. I left angry and still am angry. I want to forget this all but I won't because I will continue to stand up for myself until the appropriate actions are needed. I will be filing a letter to corporate soon. I hope I get a response back. I want to be heard! read more