Unreliable. Extremely bad service. They deserve no stars!!!…read moreI called before Christmas to inquire to use their services for one of my dogs. They told me they would call me after Christmas, they did not call. I called again last week in the afternoon of Jan 10th 2018, spoke to Christopher and said he would call me back at 20:00 that evening, he didn't call that evening but sent a sms the next morning stating he would come to my home and see my dogs. I texted him back to confirm and sent my address and details. We drove back from Kitzbühel early to make the appointment and 2pm came and went, no phone call, no show. If this is how the treat new clients, it's extremely unprofessional, rude and bad service and I will be telling everyone in Munich. I need a service you can trust and rely on and this is not it.

For discerning dog and cat owners this is a shop you have to check out. It's been open for about 8…read moremonths and is a medium size shop. Unlike chain pet stores this shop does not have a lot of stuff but what they have is of high quality and in some cases premium products for a premium price. If you think your pet deserves the best then you will not be disappointed. They have a range of beds, seats, harnesses and accessories for dogs and cats. They also have bath products from Miau & Woof a top end pet products company from Düsseldorf. They have a range of food products which are additive free and sourced from within Germany. Prices are not cheap here so be well prepared to pay a premium price for the products they have. In typical German style most of their food products are from Doctors ;-)) supposedly experts in pet nutrition and so on. I did end up buying some food items here and the shop owner was nice enough to give me some stuff to try as well. The dog groomer we used before has moved into this shop and hence, the reason for my visit. I will be back here again. It's a nice shop with some superior pet products.