Poor staffing , week ends clients are forced to sit at a table in a community room all day…read moreHorrible meals

My husband suffered a serious systemic infection and spent 2weeks in hospital, 2 weeks in a rehab…read morehospital and then about 2 weeks at Bear Hill back in June 2025. Things started going downhill on his 1st day there. The halls are empty - I always wondered where the nurses were. He was admitted at 2 pm and at 6:30 pm, his nurse had no information about him: the "supervisor" hadn't entered his info in their computer system. The only good nurse he had was Janet. His IV meds were often late and they took a long time to respond to his call light. My husband said some of the evening nurses would ask him "what are you here for?" Guess they don't review the patients' charts. The CNAs, however, were great! I would not send anyone here ever!!! Nursing care is almost nonexistent. This is a late entry as I thought I had already sent a review.

My Mom is a new resident at Winchester Nursing & Rehab. My family and I are so grateful to find…read moresuch an incredible facility. The nursing staff is so nice. Every person has been caring, compassionate and understanding. In fact, everyone that we have encountered from the front desk to the kitchen to the management team have been incredible as well. We couldn't be happier with the care our mother is getting. We truly feel like she is in the best hands and it is a joy to see her enjoying everything from the food to the daily activities to making new friends. Thank you Winchester Nursing & Rehab for making this transition for my whole family, especially for our Mom, so seamless and pleasant.

Horrible. You ring the call bell for the aide to give you the bedpan. One will come in, shut off…read morethe call light, and say they'll get someone to help you. 20 mins later another aide will come in & say the same thing. You're left to lay in your excrement for 40 min. This was not an isolated incident. ​I asked everyday for 19 days them to give me a shower. They said they were too busy. Thank God the next day was my discharge date. I don't recommend that place to anyone. I was discharged not only with my discharge papers, but also with the discharge papers of my roommate. I could go on & on with the neglect. This place should be CONDEMNED !

My aunt was there for some rehabilitation after her fall. The nurses were all nice and were helpful…read moreand did a good job with quality care. My only complaint is that they didn't have telephones in the room and it was difficult reaching my aunt by phone when she was there.

Medical assistants are awful. My mother was not given a lunch or dinner a few times. Her was pretty…read moremuch neglected as we're others I saw. This was a few years ago but from what I hear it's about the same.

My mother has frontal lobe dementia and cannot speak and is in a wheelchair. Her previous nursing…read morehome neglected her so bad she ended up in hospital with severe infection and blistering skin marks that looked like burns. Woburn nursing home took her in and they have been our saving grace. They are phenomenal from staff to cleanliness and prompt attention to their patients. My mom and I are so great full for Woburn Nursing Home.

This place sucks!! I suggest no one put their loved one here!! horrible experience with horrible…read morestaffing!! The staff doesn't care about the patient much less understand what they're saying!! I wouldn't even give it one star but it wouldn't let me process ny review without it I give a big fat Zero

If you care about your loved one, do NOT send them to Life Care Center of Stoneham…read more My father was admitted here after a toe amputation due to a blood infection--and what happened next was nothing short of horrifying. He was extremely ill from long-term antibiotics and severely dehydrated. We repeatedly raised concerns about his declining condition, yet the staff showed blatant disregard for his wellbeing. We specifically asked for something to help with his severe reflux, and our concerns were brushed off with no real solution provided. By Friday, he was urinating blood and vomiting. The response from a doctor "There's nothing we can do until Monday." He was in clear distress, and they offered no medical intervention. How is that acceptable in any licensed healthcare facility? My mother insisted they call an ambulance and thank god she did. My dad ended up in the hospital for 6 days! The core issue is this: Life Care of Stoneham does not have sufficient qualified staff to safely and competently care for elderly patients. What we witnessed was not an isolated oversight--it was a breakdown in basic care stemming from what appears to be dangerously inadequate staffing and training. If my mother hadn't been by his side every single day--monitoring him, speaking up, and demanding answers--he might not be alive today. That's not an exaggeration. The neglect at Life Care of Stoneham could have been fatal. This facility failed my father on every level--failing to provide proper care, to respond to medical emergencies, or to treat him with basic dignity and compassion. Stay far away.

I'd like to thank the staff at Stoneham but one person in particular named Karen Hutchinson for…read morelooking after my father for the 6 weeks he was there. Karen went above and beyond every day giving my Dad hope and smiles. She is very good with those that are in pain, frightened and not their normal self. Her calming presence, years of experience and attention to detail helped ensure he was improving albeit ever so slowly every day. Great communication and patience. Congratulations to Life Care of Stoneham for hiring and keeping such quality personnel. Thank you, Karen, for all you do.

I believe that they have a couple of aids who will go on and byond for my mom ,but my mom has…read morealzheimer and dementia and is very shy and non spokenen ,so she has been asking me why she can't have the same 24 hour that come every week because they are sending different faces and so she can not handle it i even got a doctors letter but they keep saying that they can not pay the over time ,I have requested one in particular who comes 3 nights a week and they cant i believe patient well being should come first ,no matter what But thats just my believe

This is what Abernathy Home Care based in Stoneham, MA services look like!…read more I had originally wrote a review on their page and was blocked when trying to warn others about what my grandmother has experienced over the last two years. My grandmother has been using Abernathy (formerly How's Work) for two years. My grandmother had two strokes, two years ago, and to prevent her from going into a nursing home, our family acquired 24/7 home services. The experience with Abernathy has been anything but pleasant. My grandmother lives alone and I started staying with her to prevent excess stress. My grandmother has limited function in her body. There have been multiple incidents of missed medications, no observation (she showered alone and was sent to the ER as a result of bruised ribs), no offering of food or water, employees ignoring her pleas for help, employees sleeping on the job everyday (even now as I type this), excess phone use, employee yelling, lack of professional boundaries, and so much more. If you care about your family members wellbeing, please go through another agency! I've had to report multiple aids using their emergency phone line. Nothing has changed nor improved!

Horrible all around. If I could give this practice 0 stars I would. Good luck even trying to get…read moresomeone to help you with anything basic.

Doctors great, but staff is the worst--rudest on the planet as far as staff goes…read more If it weren't for the doctors I would have left

I am addressing Chronic pain that is always met with the most caring/concerned and respect for me…read moreas a patient at the Clinic. The staff is wonderful, working in that environment is most often met with patients that are not on their best behavior, in pain who can be ? The staff always remains so optomistic. This is my second visit and the results are great. Dr. Lubrano is the best, concerned with making me feel better and he did.

I gave birth to my second child at Winchester Hospital, and unfortunately, it was a very…read moredisappointing experience from start to finish. The biggest issue was the L&D & Mother/Baby unit after delivery. My newborn and I were placed in a room that was only 68 degrees. We were told there were no other rooms available, the solution was to give us extra blankets. We had to wait approximately 36 hours before we were moved to a room with an appropriate temperature. Recovering from childbirth while trying to care for a newborn in a cold room was incredibly stressful. I was also shocked by the cleanliness of the hospital. The postpartum room did not appear clean when we arrived. During my stay, the trash was not emptied daily, and the floors were never mopped. For a labor and delivery unit caring for mothers and newborns, I expected much better sanitation. While a few staff members were kind, my overall experience in both Labor & Delivery and the Mother/Baby unit did not meet the standard I expected. One experience that has stayed with me involved the nurse who introduced herself as Lindsey. She attempted to place my IV before my C-section and was unsuccessful after five attempts between both of my arms. At that point, I politely asked if someone else could try. Instead of responding with understanding, she appeared upset, gave me attitude, and slammed an item before leaving the room. It was an incredibly vulnerable moment for me, and I was shocked by how I felt I was treated. Even if a procedure is difficult, patients deserve compassion and professionalism, especially during childbirth.