Do no waste your time and money ordering thru Waitr. I placed an order and the driver never showed up. I went thru customer service on the app and got NO answer from them. I called and was on hold for 45 minutes before I gave up and hung up. I will NEVER order through Waitr again. VERY BAD CUSTOMER SERVICE!! UPDATE I was able to get in contact with Waitr and I got a refund but I will NEVER order through Waitr again. read more

Horrible chat complaint service i sent pic and they still say you got your food deleted app read more

The company has received harsh ratings and reviews due to a short period in which company leadership was going in directions publicly disliked. Today, the company is showing earnings reports displaying consistent shifts from negative earnings, over to positive earnings. In short, the company has realized the bad practices it was doing and corrected it's behavior, and is worthy of Lafayette giving the company a second chance. This company is LOCALLY based and gives jobs to hundreds in our area, their headquarters are located here. Citizens of Acadiana should support this business, because it helps a lot of people & is making big changes to be better. read more

I ordered a half of chicken in one plate and white chicken in another plate. i received only 2 pieces of chicken and they were both dark meat. i do not eat dark meat so my entire lunch was ruined. i reached out to ASAP and they asked for a picture and I had already thrown it away by this time so they could not compensate me. this is totally ridiculous. I've never requested a refund for food ordered in the past and my household spends over 1200 a month on food delivery. there was also no customer suooort phone number to be able to contact anyone. please do not use this delivery company and use DoorDash instead. if there is an issue with your order they will refund you without requesting a picture. read more

WAITR SUCKS! They were great when they first started but my past 3 orders have left me over $60 in the hole, no food EVER, and no way to replace my money INCLUDING 20% TIP to drivers who never brought my food. I was told I'd have to file a dispute with my bank, but because WAITR had "proof" my food was delivered (SOMEWHERE, but not to ME!!), I'm just out there money. NEVER NEVER NEVER using food delivery app again. No possible way to reach a real person regarding delivery issues. I WOULDN'T LEAVE ANY STARS but I have to leave at least for this to post read more

Ordered $80 worth of food from T J Ribs in Baton Rouge through the Waitr app. The entree said you had a choice of two sides but Waitr did not offer the sides to select. I also wanted to pay for a third side but Waitr did not offer that option either. After placing the order, the Waitr app said it would take an hour to deliver. After an hour and a half, Waitr called me and asked if I had received my order. I told them no. They advised apparently the wrong driver had picked up my order so they could refund the charges or I could reenter the order on the Waitr app. I asked if it would take another hour to receive the order and the Waitr rep said she didn't know. I told her never mind to just refund me and she said that it could take up to two days. Needless to say we used to order thru the Waitr app all the time, but never again! read more

Second time they mess up my order. They duplicated my last order instead of my new order and then said it was my fault and there was nothing they could do. I will never use them again! read more

They still have the worst customer service. There no way to have a personal contact with them. It is the worst delivery service in Baton Rouge. I wish we could get Favor from Texas so much better. Plus they go everywhere. read more

They can't get anything right. Was a great idea, just went to crap once they went public. Deleting the app and will never order with them again read more

Waitr has the worst customer service I've ever dealt with. Their driver did not deliver my coke with my order. She said she would go back for it and bring it to me. However, she never returned with my coke. I contacted customer service, I wanted a refund. They offered every excuse under the son as to why they could not off me a refund. This is unacceptable customer service. They are a food delivery service, yet they did not deliver. I'll give my business to Door Dash. read more

Beware*** do not use this service! I have used few times and can only count one twice my food was correct. Today we ordered over $100.00 worth of food only to have a delivery guy drop our food off "somewhere", maybe some other clinic.?Noone contacted us to let us know the food was at our business ( even though it never arrived here) nor has anyone from Waitr app support services refunded money to us. So we are left with NO food and short of money. And..another group from this same address ordered food from another restaurant, and never received their food today either. The restaurant verified that the food was picked up but, they never received it. There food was over $50.00. This company needs to update how food is handled and delivered. Fraudulent charges they collect on a daily basis. Hell, make someone sign they picked up the food!!! How hard is that?!?! Fix the delivery system or dont offer a service that you can't deliver. We are talking serious money daily this company bills for and the customer is getting screwed. And if they do deliver your food, it may take 1-2 hours to deliver. This has happened several times. ... my advice, dont use them read more

Took a pic of the wrong order.. Meatloaf turnip green potato muffin gravy. Got green beans. But said order was right when pic shows different. 15.00 dollar. #PointNoBlameHaveNoShame Business so bad shouldn't be force to rate. read more

Waitr - Order was turnip greens meatloaf potatoes. Waitr said they was not going to go round n around the order was right. Pic shows different - Food Delivery Services Near Me - Lafayette, Louisiana

The Waitr guy was trespassing in my backyard late at night after the food was dropped off. PLEASE BE SAFE AND MAKE SURE WHEN YOU ORDER TO WATCH THE DRIVER GET IN THEIR VEHICLE AND LEAVE YOUR HOME! Then go about eating your food. Life is too short to not take precautionaries. It's not Waitrs fault. How are they supposed to know when they might hire a bad employee? Please be safe everyone. read more

My order delivery time was 12:45 - 12:55. I ordered at 12pm. I have an hour for lunch.. THE DRIVER DIDN'T ARRIVE AT SONIC TO PICK UP THE ORDER UNTIL 1PM. No food for lunch for myself OR my husband. Literally never using Waitr again. read more

Waitr - Late then late again - Food Delivery Services Near Me - Lafayette, Louisiana

Waitr is a SCAM. Went to order a couple of nice burgers here in Hammond recently. Pick up price (with generous tip): $28.43. Waitr price (with 20% tip AND FREE DELIVERY CODE): $57.98. SIXTY BUCKS FOR TWO BURGERS WITH "FREE DELIVERY". No thanks, fam. I'll go pick it up. Waitr won't be around much longer. read more

I placed a delivery order with ASAP 4/20/23 at 7:02pm. My ETA was 8:16-8:46pm. I waited until 9pm and did not get my food order delivered. I called the restaurant I ordered food with to confirm that my order was picked up by ASAP. They confirmed, yes. I contacted ASAP and asked Sage O., the customer service representative where is my order/it was not delivered. Sage O. stated that the ASAP delivery driver either sent my food to the wrong address or could have kept it for themselves. I asked for my refund and I will never do business with ASAP/Waitr again. I will make sure to pass this down to others who think about using ASAP/Waitr for food delivery. read more

I am very unhappy with my experience and am reminded why I no longer use Waitr. I was just overcharged $50 for two halves of a sandwich and some chips under the impression that I was getting two full size po-boy combos. There are so many delivery services out there and Waitr should be the absolute last option. read more

2 hours to get my food with pay all this fees for this poor service

Waitr is all about Waitr....not the restaurants and certainly not the customer. There is no reasonable way to solve problems when they arise and they arise frequently! Use another food delivery app if you're able. Waitr is the worst I've experienced! read more

Made an order with Waitr yesterday. I ordered a 11:30 am, they advise my order would arrive at 12:46. I understood due to everyone using the service during this pandemic. However, my order did not arrive until 1:45 pm!!!! That is over 2hours of wait time. I've tried to reach them to tell them my concerns but was unsuccessful. I've never had an issue with them in the past but this is more than likely the last time I will use them. I'm heard bad reports about them but always ignored cause it never happened to me. Now I totally understand where they are coming from. read more

I placed an $87 for myself and my family at 6:15pm on a Saturday. The app said the food would arrive by 7:03pm. At 6:53pm, the app said my order was delivered. I checked outside, just in case the driver left the food at my door. Nothing. I checked my neighbors, and the food was not delivered to them either. I contacted customer support to request a refund if my food could not be delivered. I gave them the delivery address and phone number, as requested. On Monday, at 2:10pm, I sent a follow-up email to get an update and I was told that their policy is to not issue refunds after 48 hours, even though contact was initiated at the time of the incident. I asked again for a refund, and I was told how strict their policy is. I will not be doing business with them again, and I would discourage anyone else from doing business with them as well. read more

The drivers never read the delivery instructions, very impatient, and always have an attitude. I am at work and can only do one thing at a time. They have an attitude when they cannot find the address but they're too dumb to read the instructions. A person at the restaurant I order from has an attitude with them and they decide it's okay to take it out on me. It's not worth your money at all!!!! read more

Waitr is so awful they should just Shut their doors. No. Just no. Don't use this app. Had my first and last experience with them. Unfortunately I'm on day #2 trying to get refund help for an order placed May 10th but cancelled as soon as I discovered Saltgrass would not have the order ready on time. They hadn't even started the order 1.5 hours after the order was confirmed. Good luck getting anyone to actually help at either Saltgrass or Waitr who are owned by the same person. The kicker may be a fee of $8 to order online when I could've phoned it in. I've been earnest in attempts to contact Waitr. Now I've just disputed the CC transaction. What a pitiful company. Do not use them. You'll regret it. read more

Worst app ever. I cancelled my order within seconds of placing it after I noticed a $15 fee for a TAKEOUT order not even delivery. I hit cancel my order, and the site responded that my order was cancelled. I refreshed the page and rechecked my current orders and it stated I had no pending orders. By no means did I think I would be charged $151 2 days later for the order that was cancelled! Now Waitr can provide no solution as to how I can get my money back after I went in person to the restaurant to avoid the $15 fee. They claim the restaurant received and filled my order but can provide no proof. I never received any emails from Waitr neither confirming me placing an order, any order status or cancellation of order other then the initial messages on the site that magically disappeared. They claim that the restaurant denied knowing anything about my situation yet wouldn't the restaurant be off on their books seeing as how they never filled the duplicate order that I had cancelled? I would never recommend using this app not even to my worst enemy!! read more

This company consistently fails to have food delivered even remotely on tome, and never correct. I the order is larger than a single item then you ight as well have waisted your money; you'll only receive the main line item on your order. I simply cannot seem to understand where the breakdown is in a task as simple as picking up an already placed and prepared order. Hour and a half wait for places that are as close as one mile from our home, only to have to cook up the cold food upon arrival. There is also little to no recourse to take in the event of a poorly executed delivery. There's no way of knowing if the driver is having issues getting the order, and if something is missing, regardless of how substantial, at best you simply receive a refund for those items, leaving you still without the food that you had planned you day around being able to receive through delivery. I completely understand mix ups, mishaps, mistakes, and unforeseen factors, but with no communication and no reasonable system in place for solving (or even better, preventing) any issues. I'm sure I'm not the only one working as much as I am, and its quite disheartening to take a gamble on a food delivery company that at its very core is wholly incapable of performing the ONLY service they offer. I genuinely don't understand how this company is still around in this state of service that family, friends, and online reviews all have seemed to have this similar, embarrassingly sad experience. Find a different delivery service, y'all. read more

9 out of 10 orders you will have a problem with,HORRIBLE CUSTOMER SERVICE!!! Door Dash is great!!

I ordered IHOP, eggs over medium, bacon, sausage and 2 pancakes with side of hash rows. My food arrived COLD, bacon was burnt and eggs were scrambled. First rep o ly gave a 3.00 refund then ended the chat and the 2nd rep reversed the refund and gave 4.66 for the eggs and bacon mishap. Nothing for the inconvenience of cold soft food that had to be thrown away. I will be disputing with my bank and wi never so business with Waitr again. Having to pay $24.00 for cold, soggy, burnt food is insulting. Great job Waitr. Keep it up. Update: Corporate saw a post on FB and y refunded for the inconvenience. read more

Unfortunately you can't rate below 1 star. Service was awful (or lack thereof). Coworkers and I working on a busy ICU COVID unit had only limited access to vending machines for lunch so we decided to utilize Waitr's delivery service. once the order was placed, it said delivered within the first 15 min. There was no update on the driver picking up the food or no delivery confirmation. After contacting the restaurant nearly 1 hour later, we were informed that the order was delivered elsewhere. With no contact from anyone nor notification of such.The restaurant claimed they weren't liable, and customer support via the app is basically nonexistent. After similar happenings with coworkers and myself, i'm done with this service. Very tired of hearing "due to COVID" when it's really. "due to being lazy". read more

Could not change from my delivery address to home as opposed to work. Chat was useless, continued to chat"working on your request" an hour later the restaurant was no longer doing online deliveries. NO food, NO response. Never will use my account. read more

The app has many glitches and always logs me out. Not to mention it takes at least an hour for the driver to deliver my food. I thought it may have just been 1 time that my order took an absurd amount of time to get delivered, however, I have ordered from different restaurants and it still takes AT LEAST an hour for my order to get delivered. I will be using doordash or uber eats from now on... read more

Waitr never refunded me my money for an order that was cancelled do to no response from a restaurant I ordered from. They stated it would take 2-6 days for refund. It's 7 BUSINESS days & I haven't received it. A LOT of other people said that they never received their refunds as well! Is this how waitr drivers get paid by keeping people's money?! Then they get extra for tips. This is UNACCEPTABLE & something needs to be done IMMEDIATELY!!! read more

Waitr website constantly gives me trouble logging in, just keep on getting a "refresh login" error. But the last few times I ordered, the ETA was way off, either 20mins early or 20mins late, both are annoying. Even when the app was working fine it's exceedingly difficult, near impossible, to complain about a driver or get a refund, which is what I tried to do after a driver never showed up. I don't use delivery apps very often but I cannot recommend this one at all. read more

Worst service ever food is always delivered cold as hell and order is wrong they will not refund or send driver back to replace order use post mates delivery is far cheaper and service is on point never use this app again I deleted read more

Two hours ago, I placed an order which still has not arrived. No communication whatsoever. When I attempted to followup using their app, the chat feature crashed repeatedly. As with most "new age" companies, there's no phone number to call for customer "service" so you can actually talk to a person. We've gotten fairly good service in the past..... but this is unacceptable. read more

Placed an order at 6:45 PM. It is now 9:30 PM & still waiting. Couldn't rate lower than 1 or I would have. Too late to reorder & have nothing to eat. read more

Food was picked up by another driver so the order was cancelled. When I asked for my money back they told me it would take 5 days. Surely, they can do better than that. read more

Worst experience ever. Food was late and missing half the order. Neither waitr or the restaurant could care a less. I will never use again. Customer service is terrible too. I would use another delivery service. They are awful. read more

Waitr Food Delivery is by far THE WORST service in the world! Waited an hour past the ETA!!! When food finally got delivered, the soup was COLD, and the salad was sooo limp, it was like SOUP! HORRIFIC experience! Stay away from this service! read more

Used to love it. Now, if there's a problem with the order, it's YOUR problem. I've had 2 issues recently and both times the WAITR response has been "the restaurant isn't responding" and that was it. Being charged for things you didn't receive is their issue to deal with, but they don't. read more

I have used WAITR since the pandemic started and generally been very pleased. But as of late, the "service" fee is getting ridiculous. Taxes and service fees on food should not total over 30% of the cost of the dinner. We are scaling way back with WAITR. read more