Third trip was a charm. First trip had rude lady at front. I had moved so came in to change address…read morefor my DL license. Waited hours then was told no more customers that day. Returned second time and was able to do the process successfully. Weeks past by and did not receive license in mail. Called dmv rude lady was uncooperative so I asked to speak with supervisor, she told me to call the mayor because that is her boss. Returned DMV a third time, paid again for license, but was treated professionally by the staff that day, very polite and helpful. After several moths and three in person attempts, I did finally receive my updated license in the mail. Thank you to the nice ladies with the aloha spirit the third visit.

Terrible people doing a terrible job. Got in right away thinking this will be easy. I knew I would…read morehave to come back a second time because the website info doesn't match what they tell u inside. But no biggie, i know better so this was just a starting point. The lady was so rude. I don't why they get trained to be so rude but the supervisor should be proud of how terrible they treat the public.

I'm really trying to be patient & understanding, but the DMV failed to supply my smog check place…read morew/stickers after they ran out....so, did not get it done on time (w/the holiday). So reg expired, went to kiosk immediately and IT WAS BROKEN (A LINE OF FRUSTRATED PEOPLE) so now I'll just take time off of work to go to the DMV tomorrow. ALL OF THIS COULD BE AVOIDED WITH SOME EFFICENCY

Lady's working there were patient, nice and helpful but also professional doing their job.read more

We were hesitant to go to this particular location after reading/hearing/previous experiences. We…read morefound ourselves there last min. Relatively fast, extremely competent, helpful, friendly, educational staff.

As a business owner who imports and sells trailers, my repeated experiences with the Kona DMV have…read morebeen extremely frustrating. Every time I go to apply for new plates, the requirements seem to change without notice, and the staff is consistently unhelpful and unwilling to assist. On one occasion, an employee told me in a very unprofessional tone: "Next time, make sure you know what you're coming for, because you took a number for plate renewal, not for new plates." Instead of offering guidance, it felt like they were just looking for a reason to turn me away. Another time, I brought all the paperwork they had asked for previously, only to be told I needed an additional document that isn't even listed in their official requirements. This lack of consistency only delays the process and wastes time and money. Unfortunately, this is not an isolated incident, but rather a recurring pattern of poor service and disorganization. I sincerely hope they improve their customer service and offer clearer, more respectful assistance to people like me who are working hard and following the rules. Español: Como comerciante que se dedica a la importación y venta de trailas, mi experiencia constante con el Departamento de Motores en Kona ha sido sumamente frustrante. Cada vez que acudo a tramitar placas nuevas, los requisitos parecen cambiar sin previo aviso, y el personal atiende con muy poca disposición de ayudar. En una ocasión, una de las empleadas me dijo con tono poco profesional: "Para la próxima vez revisa bien para qué vienes, porque sacaste ficha para renovar placas y no para placas nuevas." En lugar de ayudar, pareciera que están buscando excusas para no atenderte. En otra visita, llevé toda la documentación que me habían solicitado previamente, pe

What a change! Very little waiting, place to sit, no reservation necessary (though this would…read morespeed things up even more) It was a painless process!

Top notch, I am on the mainland and have a Vehicle in Hilo…read more Had some registration issues ,called the department. Spoke to a very nice employee who guided me on how to get the proper forms and to send my money in to get my car registered. You don't get that here in the mainland. Mahalo

The person that assisted and I so wish I got her name was soooo awesome!! She actually helped both…read moretimes for my registration appointments for a JDM import. She was extremely knowledgeable and very detailed and made the whole process go as smooth as possible. Thank you for your 5 star service!

Wow! The WORST experience at this location. Very unprofessional clerk that raised her voice and…read morerolled her eyes when talking about proper documentation to bring to the appointment....and no we weren't rude to the clerks. Think of the tone of a mother scolding her child. The check off list they provide is VERY vague so be prepared to be turned away if it isn't the correct form of the document. We followed the clerk's instructions and returned only to get yelled at. Looks like we'll try to Hilo location instead so we don't fear getting mistreated.

I would normally prefer to drink bleach than go to the Lahaina DMV in person as they have been so…read moreunprofessional and unfriendly and downright rude during all of my visits. I went in to renew a car registration for a friend who is off island with a very sick husband, and they were absolutely awful and totally unhelpful. The DMV employee I was dealing with refused to believe the car belonged to my friend even though I had the actual original car registration certificate in hand. They refused to help me and I had to force myself to try again. However, today I hit gold! In the name of Mylene (angels singing and a halo appearing above her), who was so friendly and helpful and proficient and downright unbelievable for the DMV. She is a godsend to the DMV and I hope they realize it!! While I was waiting for my number to turn up (feeling like I was on the set of Beetlejuice, in the departed waiting room) I heard Mylene help an older man who had recently lost his wife, and a man who lost his house in the Lahaina fires. She was helpful and sympathetic and just a wonderful person to them which was so beautiful to listen to. When it was my turn she was just as helpful and understanding and friendly. Mahalo Mylene, you made my, and several other people's day. I don't think you realize what a breath of fresh air to the Lahaina DMV you are.

Prefer to travel to the Kahului DMV although farther away it's worth it! They smile, greet you and…read morepleasant to interact with as opposed to the Lahaina location.

Awesome experience every time we go there! Pleasant, a calming atmosphere even when dealing with…read moremany individuals needs.

The Lahaina DMV is terrible, really awful, so I wasn't expecting much when I visited this DMV in…read moreKahului (opposite the BMW dealership) when registering a car I purchased. I was helped at the first desk and given a number, but I missed my number as I was waiting for the folks selling me the car to fill in their part of the form, so my number was recycled and I was called up within 2 numbers again. My application was handled graciously by a really nice lady who kept me informed of what she was doing and was quick and efficient. I was in and out in 10 minutes registering a vehicle which is unheard of in Lahaina which takes about 2 weeks, 4 visits and a lot of confusion and abuse from the staff!! This will be my go to DMV when required in person. Everyone was helpful, friendly and the place was clean and efficient. I was pleasantly surprised.

It's nice to use this office instead of the one in Kahului, because the lineups are so short. I…read moredidn't have an appointment, but I only had to wait a couple of minutes to renew my drivers license. The lady was helpful and I got a temporary license, followed by the real license a few weeks later. Lots of easy parking too.

I had a surprisingly short visit to this branch this morning to renew my Driver's license. The…read moreapplication was short and easy to fill out and my wait time was maybe 15 minutes. The woman who helped me was friendly and my entire transaction took less than 5 minutes. The place has been renovated in recent years and was clean and well organized. They could probably do with a few more chairs, though it would probably impede foot traffic a little bit as it is a small office. Overall, it was a pretty pleasant morning.

Every form of life is required to pass through these portals...for IDs, permits, Drivers Licenses…read moreand Vehicle Registration. Be ready for 2 hour minimum wait to process most anything. The screening is first to place you in the right spot, so pick a number and wait. Make sure you have the right paperwork, forms of ID, proof of birth, residency. At least they take credit cards.

AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID…read moreAVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID I have never witnessed such poorly run government offices in my life like how I have today. What a #shitshow Not only do the people that work here have poor customer care but wow!!! It's a full on reject factory! I honestly thought some of these employees were homeless. Just lost for words with respect to how this place is organized, who works here and how the employees speak to people. It's an absolute embarrassment with respect to the Hawaiian government. Again, I've never seen anything like this in my life! I feel like I'm in a third world country immigration line and I'm being interrogated by the mentally challenged!

This DMV office is a complete disaster and a waste of tax money. As a former resident, I'm glad I…read moreno longer have to come here again. The MVD offices in Arizona are way better in every aspect I can think of. Don't bother calling this office because nobody will answer the phone. The employees here were always rude and incompetent at their jobs. Scheduling something as simple as a road test here takes a month and another month of waiting. In Arizona, you can get scheduled within minutes with a wait time of only a week.