The lady's were awesome with my 3 dogs . Dawn was so kind and the owner welcomed us for the first time here .

I have 3 dogs, 16, 5, & 2. Boarded a week out of the month their entire lives, all over the country. I know what it's like boarding them, & they know what it's like to be at a boarding facility. And for public safety, I have to say: This place is NOT safe to leave your dog with. I can't "don't be mean" myself into silence anymore. I have to speak up before an animal is killed. My dogs: -Always dying for water & a bathroom break, no matter what time they were picked up -Always came home with diarrhea & vomiting, the last incident lead to a 3k emergency visit & almost losing her -I left beds with the dogs twice. Both times, the beds were covered in poo, pee, & vomit at pickup. They weren't washed, just left with the dogs & handed back to me. (And I quote, Me: "Guys, can you throw this out? It's covered in poop..." Owner: "Oh no! That's just vomit," as if that's better?? As if I should be relieved you can't tell the difference??) -Food/meds were never given correctly, even with written instructions & a provided measuring cup Facility -I went in the back on two occasions. The owner claims on Facebook that this is against her policy, but she is exactly why you ALWAYS check the back when you leave your dogs somewhere -No water bowls. I told myself the first time was because it was morning, maybe they were getting cleaned. But there still weren't any when I checked in the afternoon on another stay. -Excrement everywhere -Rancid air. Not just "oh, it's a kennel" air--RANCID air. -There's a cement patio they let the dogs use to go outside. It's rarely cleaned. Pickup or drop-off, no matter the time of day, there are always 10-20 piles of poo out there. And it's got to be old because I drive by every day, and you'll rarely (and I mean RARELY) see a dog out there. I thought they just weren't busy, but after this experience, I think it's really that they don't clean or let the dogs out regularly -There are always random animals running around in the front. Normally young kittens, which is very nice, but could explain why dogs keep coming home sick if they aren't being careful about vaccines & cross-contamination. Which, I can tell you right now, they aren't Staff -Asked to have their nails done once, got charged, but they came home with blatantly untrimmed nails -Can't do math; got charged for an extra day one time -Genuinely weird vibes. They act like pickup is the most confusing & frustrating part of their day, & it always takes forever. -I've watched them cut the quick on dogs twice (grooming is upfront at check-in) & not be able to find the quick stop. On FB, the owner claims this is "common". It's not. -When I *exceedingly* gently tried to address the illness & filth on the last pickup, the employee kept shrugging & rolling her eyes, & the owner just stood there staring at me. Looking at the owner, you want to be nice, you want to be constructive, cause she does seem young. So all I said was, "Guys, this is really bad, & this is not normal. You really can't have people picking their dogs up like this." I spoke in an even tone, didn't yell, didn't carry on, paused when another customer came in. Literally just a few sentences. And the way the employee (the only one who spoke) kept shrugging & interrupting with "They go out three times a day" made it clear that this level of neglect was absolutely normal & accepted there. And that other people had tried to address it before, too. I'm normally one to make up excuse after excuse for people, but after finding out how many other people have had to rush to the ER on the local FB group, even I can't "well maybe it was just early in the day" this one away. This facility is NOT safe. None of this is normal or acceptable in this industry. Most of the other owners don't want to speak publicly because the owner has a lot of friends in the area, & they'll stick up for her without even being a customer. But I can't be silent anymore. This facility needs to be exposed before they actually kill someone's pet. read more