I recently boarded my 1-year-old doberman shepard at this facility. I was going on vacation for the holiday for about a week, and because of the duration of the vacation, I wanted to make sure she got really good care. In the end, I'm really disappointed and feel misled. This is a fine boarding facility overall, but I rated them harshly because of their price and because they aren't nearly as special as they advertise themselves to be. They didn't meet expectations, and they do not give the dogs nearly as much exercise as you would think based on their website. At the end of the day, this facility is extremely overpriced for the services they provide.
Their website emphasizes how much play and exercise the dogs get, and they even have a play care zone and doggie daycare. Since I have a large, hyper breed, the main reason I selected this facility was because I wanted my dog to get plenty of exercise and not spend the entire time at the facility confined to a small area bored and alone. Another huge positive is that they take the dogs out 6 times a day, and they are allowed to play 3 of those times. The latest time they are let out is around 9-10pm, which is a huge deal because at a lot of facilities, the latest time the dogs are let out will be around 6pm. I called well in advance of booking my boarding dates to ask questions and confirm that the dogs get plenty of exercise.
Here's the problem. The day I arrived to drop off my dog, I was informed that while the dogs are let out 6 times a day and to play 3 of those times, each outing is only 10-15 minutes. At that time, it was too late to cancel my reservation (I had already paid the deposit and was on my way to the airport).
I don't know what most people think of when they think of doggie daycare, but my idea of doggie daycare is that the dog will spend a substantial part of the day outside during supervised play. Otherwise, your dog might as well be crated at home.
I asked them if my dog could join the doggie daycare group during the day so she could exercise, and they told me it was the same thing. They get 3 play outings for 10-15 minutes even in "daycare".
My vet will do the same thing for my dog for $15/day. This place doesn't really seem to do anything special that any other boarding facility doesn't do as well, other than letter your dog out later in the evening. That's fine and all, but not worth more than double what other facilities charge.
I was paying about $38/day for a special resort type treatment just so my dog would be well cared for, but she still spent more than 22 hours/day bored and alone in a run. I feel extremely ripped off and misled.
Additionally, this is the only facility that has ever required me to sign a waiver in the event my dog is injured, and it is the only facility that has ever required me to pay a deposit. ALSO they charge "per day" and not "per night" so you are always charged for a day more than most other places will charge you.
I had hoped this would be my primary boarding location, but I guess I am still searching for someone in the BCS area who will actually exercise my dog while I am out of town. read more