Nine years ago, I found a better bank. No more surprise fees and no robocalls, just a safe place to keep cash. The Company is a bit stuffy and they've never fixed problems I've had with their online systems. I'm strangely ok with that. They are an old-fashioned bank and they're cautious. That approach works for me.
The Ely branch provides service with smiles. I do piddly business banking and In today's banking world, most tellers with lesser banks would avoid me. Maybe even run and hide.
Instead of hiding, they treat me as a valued customer.
There's a lot to like about the company. For example, when you get a Washington Federal mortgage, they don't sell it to another institution, and unlike the big banks, speaking to live people is actually easy.
The Ely branch provides excellent customer service.
It's a good company and a great branch. Maybe you should switch. read more
