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    W3developing

    5.0 (1 review)
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    Copy Cats - Copy Cats logo

    Copy Cats

    (12 reviews)

    Needed a page printed from a document, fast easy, very personable service. Will recommend for…read moreoutstanding and quick services. Great local spot with a wonderful staff and comprehensive facilities to meet a variety of needs.

    This review has been updated…read more They had a simple job to do: make a brass plaque for my deceased dog's urn. The surface of the plaque was to be brown with brass lettering. I made a special trip to their store to pick up the plaque, eager to finally add the memorial plaque to the urn. Imagine my disappointment and frustration when I was handed the plaque and discovered that it wasn't brass but steel. I showed the plaque I wanted to staff when I placed the order so they could see how I wanted the plaque to look. I wasted time and gas driving to the store to pick up the plaque that now has to be redone, which means I have to make another trip to the store. And now I have to wait several days before I can pick up the plaque and finally add it to my dog's urn. I won't be doing further business with Copy Cats if I can't rely on them to do a simple job right the first time. I have updated this review and improved the rating to reflect their willingness to make things right. The redo of the plaque looked really nice, and they chose not to charge me for the plate. It shows that they value good customer service. I would have given them four stars except for the fact I had to wait five days before making another trip to the store to pick up the plaque, which held up completing my dog's urn. The manager, however, was very apologetic about the mistake and said he'd use it as a staff training situation. Because they chose to make the effort to satisfy this upset customer, I am willing to try them again.

    W3developing - web_design - Updated May 2026

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