First of all, regretfully, I hardly ever do reviews. With that said, this was by far the best…read moreplumbing experience I have had since living in Northern NY. I requested an estimate on Friday morning. Jordan reached out really quickly, and said he could come look at 4pm that day. I had a quote Saturday morning and by that afternoon we had agreed on a time on Monday to fix it. Saturday night he reached out and said he could come at 9am on Sunday to fix my hot water tank. Even better! He showed up on time (which is rare now-a-days) and got right to work. Upon inspection of the new tank he noticed a dent, which he did not like. He drove all the way back to Watertown to exchange it and being a new one back. They were still done before noon. I now have a new go to for my plumbing and heating. Thank you for the great experience. I couldn't recommend them more I should also mention, Jordan was the only one to respond to me, and I called 3 others. I am glad I finally found someone reliable on this area.

Called and made arrangements for the owner to stop by and canceled at the last minute tried…read morerescheduling but the owner said he would let me know when he could come but unfortunately never heard back from him

Got a great AC deal via Costco. Sales guy Darren was thorough but not pushy. He was a former…read moretechnician/installer, so he knows the whole business. He is an honest guy. Installation guys were great in walkaround the house to determine where to install the AC, and very knowledgeable about local bylaw of property line (side note: Reliance walkaround would have led to AC being installed in less than 4ft from property line which is in violation of bylaw). Installation guys answered all my questions about procedures/parts installed inside the house and furnace. Get the service plan- worth it, and its not expensive at all. Its peace of mind should that day come in the middle of winter and your furnace goes haywire. Service guys Dan and Rob are responsible, knowledge, clean and respectful. They are thorough about the service work and seem to like what they do. Staff at the office are polite and professional. I trust this business. NOTE: Reliance would have put a lien against the house when financing. They are not up front about this- while its in the fine print, a friend told me.

While my experience with Enercare technicians was fine, my experience with the billing and account…read moremanagement was terrible. We canceled our maintenance plan in plenty of time but were charged for the entire month. They are expensive and definitely not worth the almost $700 a year for the msintenance plan. Try another maintenence company.

Great guys, very experienced. Came up with a solution to make the insert fit into my fireplace. It…read morewas a bit tricky, but they figured out a way.

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