I went to this cinema to watch Harry Potter and the Deathly Hallows Part 2. My parents travelled all the way from Whitstable, as someone had given them gift tokens for a discount at Vue cinema. When we arrived there was a problem with the gift tokens, they kept us standing at the till for 45 minutes while they tried to fix it, before deciding they couldn't be used at all. My dad asked to speak to a manager, and he missed the first 15 minutes of the film while they tried to get hold of one, but it turned out no-one was available anyway. We ended up having to pay the full price, which was extortionate. The seats were comfortable, but half-way through the film the sound practically cut out for a couple of minutes. This happened a couple of times. Overall the place was expensive and my experience wasn't great. As for the staff. it was practically empty when we were there (mid-morning) and they were still running around like headless chickens. There didn't seem to be anyone in charge! I'd never go back there. read more