Very Dirty, antiquated office. Stains all over the ceiling. Does not accept credit cards. Cash,…read morecheck or money order only. Although they take my insurance, they don't take insurance AT ALL if you are not a regular patient. I was 10 mins late for my appt (I know-big no-no). They said they would check to see if nurse could still see me (yet when I didn't have cash & had to go to an ATM off-site, the Nurse had plenty of time of time for me to do that), When I returned with the cash, the nurse stood in the hallway in front of the waiting room & had a lengthy discussion regarding her son "failing his language class again". There was not one patient in the waiting room, then when I went back, each exam room was empty as I walked by-so not exactly a bustling practice. Not shocked at that.

Doctors are 5 Stars, except Dr. Lima she is 6+ stars. All are great with kids. However you will…read morewait 20-25 min after appoinment time to be seen and if you get stuck in terrible Ephrata traffic and are late your appointment is immeadiately cancelled even if there are no patients in the waiting room. Office staff is a 2 out of 5 and over the years I religiously had to nag about paperwork and transfer of records and info.

The wait times in this office are terrible. I have had to wait well past my appointment time in the…read morewaiting room (15mins +) and then again for an extended time in the exam room one multiple occasions. The doctors are nice enough and competent, but the disrespect of patients time is inexcusable, particularly when there is a sign in the waiting room advising patients that you will be rescheduled if more than 15mins late for your appointment. Ready to switch practices.

Dr. Avandanian is wonderful, so are Sandy and Cheryl, the CRNP's there...my recommendation is not…read moreto see Dr. Weber, I can't tell you how many times I saw him and he misdiagnosed me...but Dr. A was there to help!!

This used to be a great family practice, until Well Span takeover! They lost who I feel was their…read morebest doctor. That is Dr Weber. I recently changed PCP's because my health is not good at all. Dr. Weber knew my health like the back of his hand. Then after he left (due to takeover) I was assigned to a new CRNP. My health issues, mainly terrible coronary artery disease and two open heart surgeries and then a pacemaker to top it off. I did not feel I was any longer getting the care that I needed. For them to assign a complicated heart patient to a CRNP makes not a bit of sense to me. I gave the guy a chance. A much longer chance than deserved. If I had rated Lake st. prior to Well Spans takeover I would have given it 5 stars! Now everyone seems like they are walking on glass shards there. Kind of like they are in fear of losing their jobs. Maybe the CRNP will be fine for someone that has a common cold or something simpler than CAD and many other ailments. But after being a patient there for well over 5 years, it was not hard to notice the huge change in the care and not having my messages returned was the last straw for me.

I have been begging to come in and get help, but supervisor Kevin has turned me down because I…read moresmoked weed between my last stay and this one. They try to defer you to the Connecticut one, which I can only imagine is run even worse than this if they're so desperate for patience. I honestly thought they cared, but it's a money mill just like the rest of these places.

I posted on my experience 6 months ago. Just an update, yesterday was 1 year. I never believed I…read morewould see that day. Seemed unattainable. Thanks Retreat