I SHOULD GIVE THEM ZERO STARS FOR POOR SERVICE!
I'm going to be fair. The first time I saw this barbershop, I was in the neighborhood passing by at night. The storefront is actually attractive with its beautiful blue light / black sign. It did caught my eye.
So, I decided to try a haircut there, the next time I was going to be in that neighborhood. Terrible decision.
The day that I went, the first thing that positively impressed me was the sets of VIP stanchions outside of the store, you know, like the ones they use in a lot of nightclubs at the entrance. That gives you the impression that you are actually in an exclusive place.
Once inside, the good vibe continued when I saw flat screens on the walls, some really big ones, others, not so much. The decor was classy: mostly white and black. White floor, black ceiling, white walls, black chairs, black and white photos, etc.
On the screens was some sci - fi movie. I don't know which one, but it was kind of interesting. The audio was some kind of surround sound system, I believe.
And THAT'S the very reason why I should give them zero starts for poor service, and not recommend them to anyone.
I'm going to explain: When my turn to get my haircut finally arrived, they guy who was supposed to take care of me, asked me how I wanted my haircut?. I told him that I wanted a low fade, and then he asked me how I wanted it on the top. I told him to reduce enough so that I could comb it.
He didn't seem to hear me, so I repeated again. The guy didn't react. He was distracted watching the movie that was playing on the screens! I tapped his shoulder, he turned around, I repeated what I wanted and now, he seem to acknowledge me.
The guys starts spraying water on my hair, but since he was distracted watching the movie, he didn't realize that he accidentaly sprayed water on my face. No big deal. I didn't say nothing.
The guy starts using the hair clipper -or trimmer, I don't know the name of that tool- and after a moment, pauses to continue watching the movie!... then back to my haircut, and back to the movie again.
At some point, I must have made some gesture of irritation that he noticed, because he asked me "What?". I told him: -"I would appreciate if you focus more on my haricut and less on the movie, man!".
And from there, all fell apart. The guy argued that he was doing his job, that he hadn't made any mistake with my haircut, and that I shouldn't be complaining. I told him that his being distracted by the movie was very unprofessional. He told me that the job was being done, and he knew what he was doing. "Are you going to tell me how to do my job?", he said.
We continued arguing for a little while, going back and forth. Long story short, I told him -"Today is the first time I come here, but it could be the last. I'm the customer, A PAYING CUSTOMER! Do you really want to continue arguing with me?"
The guy is an arrogant asshole. He thought that he was making a favor to me...WTF? I was willing to forgive him, had he acknowledged that he was wrong and apologized to me, but he didn't.
He asked me what I wanted to do?, and I just said -"I'm leaving. Enjoy your movie", and left.
Of course, I will never come back to that place. And of course, I will NEVER recommend them to anyone. That behavior is so unprofessional. Don't waste your time going there. read more
