I'm the kind of guy who usually orders plane tickets online, then I figure out hotels, etc etc…read more Essentially, I go solo. But I decided to give a travel agency a try and my mom suggested Voyages SPS. Easy. That's the best way to put it. My travel agent, Shirley, took care of even the smallest detail. To the point where when I arrived at my hotel and the room was less than ideal, the hotel did little for me. The second I called Shirley she took care of EVERYTHING and I was upgraded and treated like royalty. I now understand why people use travel agents, and SPS is top notch.

Booking ref # QDVS2A Be very wary about using SPS TRAVEL…read more I am a frequent global traveller, never have complained in the past as I know travel can have its moments that are beyond the help of a travel agent. But this is plain simple incompetence and inexperience by SPS TRAVEL Montreal that I felt compelled to write about as I class this as one of the worse booking / itinerary experience in my entire life thanks to SPS TRAVEL MONTREAL. . The fault in this trip lay purely at the feet of inexperience and ignorance, a trip that usually would take 20 to 22 hours took THREE DAYS flying from Sydney to Val-D'or Quebec The trip from Sydney to Vancouver 15 hours a connecting domestic flight from Vancouver to Montreal took 4.5 hours and then a connecting flight to Val-D'or 1.10 hours. Looking on line, this can be done concurrently. But not with an inexperienced team at SPS TRAVEL Montreal ...check this out: I arrived in Montreal worn out from a 20 hour flight, usual airport drama and transfers late in the evening running to the check in counter to book the last part of the trip only to find that the flight from Montreal to Val-D o'r was pre-booked for the following EVENING FOR GODS SAKE!! That meant overnight in Montreal with NO ACCOMODATION booked or indication in my itinerary from SPS TRAVEL that I needed to book accommodation, I was left to find my own accommodation for the night. If that wasn't bad enough that I had no accommodation and couldn't reach SPS TRAVEL (through their emergency number) by phone, they had me flying out the next day LATE IN THE EVENING ( 6: 45pm) for a one hour flight to my final destination (planes flying back and forth all day). So an entire day lame with no place to wait except the airport all because of pre-booked itinerary from SPS TRAVEL...I finally made it to Val-Do'r shattered! If that wasn't bad enough the return itinerary was also a nightmare: They had me flying out of Val-Do'r Late in the evening AGAIN and yes, you guessed it, after hanging around Val-Do'r all day with no vehicle, the buggars had me overnight in Montreal (only an hour flight away) again...and again with no accommodation booked at all!!! I Tried to change the booking but wasn't able to do so directly because it had been pre-booked through these incompetent idiots. I called them from Val-Di'or airport at a phone booth while waiting in a queue to check in and finally got a hold of Ismail Ibrahim (whose name was at the bottom of the itinerary) who was absolutely no help at all, in fact down right arrogant and couldn't give a toss who first tried to "shift blame" saying that it was a colleague who did the booking then proceeded to tell me it was my fault for not re-checking the booking!!! So he was blaming ME the customer! But aren't you supposed to be the "so called" experts in travel??? In the end my name was called I had to run...(by the way, I told him I was late getting to plane but he insisted trying to clear his name...how good is that) At the counter in Val-D'or the check in said it is the worse flight pattern he has ever seen and the word "incompetent" was used. NOW...If the above wasn't bad enough...they had me overnight in Montreal AGAIN!!! And again with no accommodation booked or indicated on a very messy itinerary that was half English and half French latish at night. So it was rushing to find another night (at my expense again) Racing to the airport in Montreal thinking I had a 10.20 am flight out...you guessed it , flight time 7.oopm that nigh...that's an 11 hour wait in the bloody airport before the plane flies out to Vancouver. You are not a travel agent...you are hangmen at a noose who daily sentence innocent people to death by your stupidity, arrogance and incompetence. You should close shop and take lessons on how to book flights, how to make connecting flights work, how to look after clients in a time of real need. What do you think I should do ?